MananageIQ can currently be configured with different authentication mechanisms.
The userid for external authentication is in UPN format.
The userid for SAML is not.

What authentication mechanism is this user using?


Please provide all the information outlined under "eporting Authentication Issues"
http://www.manageiq.org/blog/2018/01/troubleshooting-auth/#reporting-authentication-issues

Also has QE been able to reproduce this issue?

The new description in this BZ describes SAML being used. If SAML is being used
it is not the same as the old issue that was reopened to track this new issue. As
the old/reopened issue describes the API being used and the API does not support SAML.


We also do not support using different authentication mechanisms, e.g.: It is not a
supported configuration to use SAML for the ManageIQ UI and use LDAP for the API.

Is the customer attempting to configuration SAML for the ManageIQ UI and use LDAP
for the API?

Thank you,
JoeV

Sorry:

Correction:

MananageIQ can "NOT" currently be configured with different authentication mechanisms.

Sorry about that. JoeV

(In reply to Joe Vlcek from comment #2)
> MananageIQ can currently be configured with different authentication
> mechanisms.
> The userid for external authentication is in UPN format.
> The userid for SAML is not.
> 
> What authentication mechanism is this user using?
> 
> 
> Please provide all the information outlined under "eporting Authentication
> Issues"
> http://www.manageiq.org/blog/2018/01/troubleshooting-auth/#reporting-
> authentication-issues
> 
> Also has QE been able to reproduce this issue?
> 
> The new description in this BZ describes SAML being used. If SAML is being
> used
> it is not the same as the old issue that was reopened to track this new
> issue. As
> the old/reopened issue describes the API being used and the API does not
> support SAML.
> 
> 
> We also do not support using different authentication mechanisms, e.g.: It
> is not a
> supported configuration to use SAML for the ManageIQ UI and use LDAP for the
> API.
> 
> Is the customer attempting to configuration SAML for the ManageIQ UI and use
> LDAP
> for the API?
> 
> Thank you,
> JoeV

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days