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Bug 1767586 - Unable to enable the tools repository for Satellite 6.6.
Summary: Unable to enable the tools repository for Satellite 6.6.
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Candlepin
Version: 6.6.0
Hardware: Unspecified
OS: Unspecified
high
high
Target Milestone: Unspecified
Assignee: Barnaby Court
QA Contact: jcallaha
URL:
Whiteboard:
Depends On: 1768473
Blocks:
TreeView+ depends on / blocked
 
Reported: 2019-10-31 18:04 UTC by Avijit Roy
Modified: 2023-03-24 15:52 UTC (History)
7 users (show)

Fixed In Version: candlepin-2.9.18-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1767981 (view as bug list)
Environment:
Last Closed: 2019-11-07 10:41:46 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description Avijit Roy 2019-10-31 18:04:48 UTC 
Description of problem:

After upgrading to satellite 6.6 while enabling tools repository, getting below error:

------------------------
Error:
CDN loading error: access forbidden to https://cdn.redhat.com:443/content/dist/rhel/server/6/6Server/x86_64/sat-tools/6.6/os/repodata/repomd.xml
------------------------

Version-Release number of selected component (if applicable):

Red Hat Satellite 6.6

How reproducible:

100%

Steps to Reproduce:
1. Upgrade/Install Satellite 6.6 
2. Enable tools repository. 
3.

Actual results:

Throwing below error:

------------------------
Error:
CDN loading error: access forbidden to https://cdn.redhat.com:443/content/dist/rhel/server/6/6Server/x86_64/sat-tools/6.6/os/repodata/repomd.xml
------------------------


Expected results:

Tools repository should be getting enabled without any error. 

Additional info:

We already tried below steps :

1. Removed one subscription that provides RHEL, added it back to manifest and refreshed the manifest. 
2. Added a new subscription to the manifest and refreshed the manifest. 
3. Removed all subscriptions from the manifest and added them back. Refreshed the manifest. 

None of the above attempts were able to fix the problem. The issue only exists for satellite 6.6 tools specific repositories but nothing else.
Comment 5 Chris Snyder 2019-11-01 15:16:01 UTC 
Without the entitlement granted via a manifest refresh, new content available on the CDN (even if included in the already in use subscriptions) can't be accessed. This is an artefact of the current design of our subscription experience.
Comment 6 Ashish Humbe 2019-11-01 18:13:05 UTC 
Hello Chris,

Manifest refresh was the very first step all these customers tried, even after manifest refresh they were not able to enable the Sat tools 6.6 repo so they had to remove all the subscriptions from manifest and add them back. 

The intent of this bugzilla is that the manifest refresh should provide access to tools repo, but for some customers its not working. 

Hope that makes it clear.
Comment 7 Barnaby Court 2019-11-07 10:41:46 UTC 
This has been fixed in the Customer Portal. A customer will need to export a new copy of their manifest and import it or refresh from within Satellite.
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