Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1776081 - Unable to load Product Tasks and shows error : foreman_tasks/api/tasks/bulk_search 500 (Internal Server Error)
Summary: Unable to load Product Tasks and shows error : foreman_tasks/api/tasks/bulk_s...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Repositories
Version: 6.7.0
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: 6.7.0
Assignee: James Jeffers
QA Contact: vijsingh
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2019-11-25 05:32 UTC by vijsingh
Modified: 2020-04-14 13:27 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-04-14 13:27:28 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Screenshot (122.97 KB, image/png)
2019-11-25 05:33 UTC, vijsingh 		no flags Details
Production log from possible reproducer. (19.32 KB, text/plain)
2019-12-18 14:10 UTC, James Jeffers 		no flags Details
tasks (42.33 KB, image/png)
2019-12-23 06:55 UTC, vijsingh 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHSA-2020:1454 0 None None None 2020-04-14 13:27:37 UTC

Description vijsingh 2019-11-25 05:32:58 UTC 
Description of problem:
Unable to load Product Tasks and shows error : foreman_tasks/api/tasks/bulk_search 500 (Internal Server Error)

Version-Release number of selected component (if applicable):

@Satellite 6.7.0 snap 3.0

How reproducible:

Always 

Steps to Reproduce:
1. Create a Product on Satellite UI
2. Check tasks at : Content => Products => Click on Product name => Tasks


Actual results:

Unable to load Product Tasks and shows error : foreman_tasks/api/tasks/bulk_search 500 (Internal Server Error)

Expected results:

Page should load and show the related tasks

Additional info:

Screenshot attached
Comment 3 vijsingh 2019-11-25 05:33:53 UTC 
Created attachment 1639344 [details]
Screenshot
Comment 5 Brad Buckingham 2019-11-26 18:20:33 UTC 
When fixing this bug, we need to make sure there are no other similar errors in other pages of the Katello UI.
Comment 6 James Jeffers 2019-12-18 13:21:27 UTC 
Is it possible to also post the production.log for the foreman/katello server when this 500 error occurs?

I will attempt to reproduce. If I do, I will post my production log. I'd like to verify we're looking at the same error.
Comment 7 James Jeffers 2019-12-18 14:08:16 UTC 
Production log preview at https://paste.centos.org/view/afcbf9ac

This error appears to e be generated due to a foreman-tasks error (see https://projects.theforeman.org/issues/28415).

Updating to foreman-tasks 0.17.4+ resolves this error.
Comment 8 James Jeffers 2019-12-18 14:10:43 UTC 
Created attachment 1646110 [details]
Production log from possible reproducer.

Here's the production.log from katello/foreman when navigating to the Products-> <product name> -> Tasks
Comment 9 vijsingh 2019-12-23 06:54:50 UTC 
ON_QA Failed

@Satellite 6.7.0 snap 7,0

Steps/Observation:
 - No more able to ' error : foreman_tasks/api/tasks/bulk_search 50'
 - However tasks under product keep shows same task mutiple time and keep increase until you are on same page .(attached screenshot for reference)
   navigating to the Products-> <product name> -> Tasks
Comment 10 vijsingh 2019-12-23 06:55:14 UTC 
Created attachment 1647275 [details]
tasks
Comment 11 James Jeffers 2020-01-02 11:23:44 UTC 
If I understand your comment, the original defect is no longer appearing after moving to snap 7.0?

Also, I observed the same repeated XHR request and data appending to the task list as you observed. There is a katello project issue for that error https://projects.theforeman.org/issues/28535.
Comment 12 vijsingh 2020-01-02 12:37:47 UTC 
(In reply to James Jeffers from comment #11)
> If I understand your comment, the original defect is no longer appearing
> after moving to snap 7.0?

Yes .

> 
> Also, I observed the same repeated XHR request and data appending to the
> task list as you observed. There is a katello project issue for that error
> https://projects.theforeman.org/issues/28535.

Downstream bug: https://bugzilla.redhat.com/show_bug.cgi?id=1787330
Comment 15 errata-xmlrpc 2020-04-14 13:27:28 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:1454
Note You need to log in before you can comment on or make changes to this bug.