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Bug 1822029

Summary: 'Restlib' object has no attribute '_get_cert_key_list' when registration
Product: Red Hat Enterprise Linux 7 Reporter: qianzhan
Component: subscription-managerAssignee: candlepin-bugs
Status: CLOSED DUPLICATE QA Contact: Red Hat subscription-manager QE Team <rhsm-qe>
Severity: high Docs Contact:
Priority: high    
Version: 7.9CC: redakkan
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2020-04-08 06:41:27 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
AttributeError-when-launching-subscription-manager-gui.png
none
AttributeError-when-registering-by-subscription-manager-gui.png none

Description qianzhan 2020-04-08 06:16:44 UTC 
Description of problem:
'Restlib' object has no attribute '_get_cert_key_list' when registration

Version-Release number of selected component (if applicable):
subscription-manager-1.24.31-1.el7.x86_64
package dnf-plugin-subscription-manager is not installed
subscription-manager-cockpit-1.24.31-1.el7.noarch
subscription-manager-rhsm-1.24.31-1.el7.x86_64
subscription-manager-rhsm-certificates-1.24.31-1.el7.x86_64
tfm-rubygem-katello-3.14.0.20-1.el7sat.noarch
katello-3.14.0-6.el7sat.noarch
candlepin-2.9.25-1.el7sat.noarch

How reproducible:
always

Steps to Reproduce:
1. Register RHEL-7.9-20200407.0 against Satellite6.7-snap20.0:

[root@hpe-dl380pgen8-02-vm-5 ~]# subscription-manager register
Registering to: dell-per810-03.dell2.lab.eng.bos.redhat.com:443/rhsm
Username: admin
Password: 
'Restlib' object has no attribute '_get_cert_key_list'


Actual results:
As step 1, failed to register.

Expected results:
Registration should succeed.

Additional info:
Comment 2 qianzhan 2020-04-08 06:19:49 UTC 
[root@hpe-dl380pgen8-02-vm-5 ~]# cat /var/log/rhsm/rhsm.log 
2020-04-08 02:11:03,165 [INFO] subscription-manager:20119:MainThread @connection.py:919 - Connection built: host=dell-per810-03.dell2.lab.eng.bos.redhat.com port=443 handler=/rhsm auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2020-04-08 02:11:03,178 [INFO] subscription-manager:20119:MainThread @connection.py:919 - Connection built: host=dell-per810-03.dell2.lab.eng.bos.redhat.com port=443 handler=/rhsm auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2020-04-08 02:11:03,178 [INFO] subscription-manager:20119:MainThread @connection.py:919 - Connection built: host=dell-per810-03.dell2.lab.eng.bos.redhat.com port=443 handler=/rhsm auth=none
2020-04-08 02:11:06,321 [INFO] subscription-manager:20119:MainThread @connection.py:919 - Connection built: host=dell-per810-03.dell2.lab.eng.bos.redhat.com port=443 handler=/rhsm auth=basic username=admin
2020-04-08 02:11:06,322 [ERROR] subscription-manager:20119:MainThread @managercli.py:215 - Error during registration: 'Restlib' object has no attribute '_get_cert_key_list'
2020-04-08 02:11:06,322 [ERROR] subscription-manager:20119:MainThread @managercli.py:216 - 'Restlib' object has no attribute '_get_cert_key_list'
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 1365, in _do_command
    owner_key = self._determine_owner_key(admin_cp)
  File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 1513, in _determine_owner_key
    owners = cp.getOwnerList(self.username)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1281, in getOwnerList
    return self.conn.request_get(method)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 740, in request_get
    return self._request("GET", method, headers=headers)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 766, in _request
    info=info, headers=headers)
  File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 574, in _request
    cert_key_pairs = self._get_cert_key_list()
AttributeError: 'Restlib' object has no attribute '_get_cert_key_list'
[root@hpe-dl380pgen8-02-vm-5 ~]#
Comment 3 qianzhan 2020-04-08 06:35:31 UTC 
This bug also happens when:
1) registering by cockpit.
2) launching subscription-manager-gui. Please refer attachment 'AttributeError-when-launching-subscription-manager-gui.png'
3) registering by subscription-manager-gui. Please refer attachment 'AttributeError-when-registering-by-subscription-manager-gui.png'.
Comment 4 qianzhan 2020-04-08 06:37:13 UTC 
Created attachment 1677139 [details]
AttributeError-when-launching-subscription-manager-gui.png
Comment 5 qianzhan 2020-04-08 06:37:45 UTC 
Created attachment 1677140 [details]
AttributeError-when-registering-by-subscription-manager-gui.png
Comment 6 Rehana 2020-04-08 06:41:27 UTC 

*** This bug has been marked as a duplicate of bug 1821830 ***