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Bug 1822242 - subscription-manager-cockpit: An error message 'Couldn't get system subscription status. Please ensure subscription-manager is installed.' scares me
Summary: subscription-manager-cockpit: An error message 'Couldn't get system subscript...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: subscription-manager
Version: 8.2
Hardware: Unspecified
OS: Unspecified
medium
low
Target Milestone: rc
: 8.7
Assignee: Pino Toscano
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
: 1744196 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-04-08 14:46 UTC by Jan Stavel
Modified: 2023-10-06 19:36 UTC (History)
4 users (show)

Fixed In Version: subscription-manager-1.28.31-1.el8
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2022-11-08 10:48:04 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 2962 0 None Merged [1.28] 1822242: cockpit: improve handling of main curtain view 2022-06-13 17:48:51 UTC
Github candlepin subscription-manager pull 3068 0 None open [1.28] 1822242: cockpit: fix/simplify the loading/error view checks 2022-06-13 17:48:52 UTC
Red Hat Bugzilla 2023430 1 low CLOSED Subscription manager shortly shows "unable to update data" before it gets the data 2023-06-10 07:11:57 UTC
Red Hat Product Errata RHEA-2022:7719 0 None None None 2022-11-08 10:48:27 UTC

Internal Links: 2023430

Description Jan Stavel 2020-04-08 14:46:05 UTC 
Hello,
this error message appears sometimes during loading of a subscriptions page.

It must be due to some timeouts in network communications.

Since this message appears just for a while and everything works well it seems to me that this message is rather confusing for a user. It just tells that network is slow. But the message 'Please ensure that subscription-manager is installed' is not relevant in this case (subcription-manager was installed everytime I've met this message).

Scenario:
- open cockpit
- login to cockpit
- click on 'Subscriptions'
- see a message at the whole page with:

<div id="app"><div data-reactroot="" class="curtains-ct blank-slate-pf"><div class="blank-slate-pf-icon"><div class="fa fa-exclamation-circle"></div></div><h1>Couldn't get system subscription status. Please ensure subscription-manager is installed.</h1><p>Unable to connect</p></div></div>
Comment 3 RHEL Program Management 2021-10-08 07:27:11 UTC 
After evaluating this issue, there are no plans to address it further or fix it in an upcoming release.  Therefore, it is being closed.  If plans change such that this issue will be fixed in an upcoming release, then the bug can be reopened.
Comment 10 Pino Toscano 2022-05-17 12:00:09 UTC 
*** Bug 1744196 has been marked as a duplicate of this bug. ***
Comment 12 Jan Stavel 2022-06-24 13:56:50 UTC 
verified - no error message appear after subscription plugin is run.

    server type: This system is currently not registered.
    subscription management server: 3.2.22-1
    subscription management rules: 5.41
    subscription-manager: 1.28.30+22.g6b7192ef5-1.git.0.c1d69c7

I have open firefox with cockpit plugin.
I have click on 'Subscriptions' plugin
I see a message 'Loading status'

I see a status of entitlement after a while. No error message appears even for a short time.
Comment 16 Jan Stavel 2022-07-01 12:18:23 UTC 
I have not met any kind of empty messages during initialization of the application.

I have tried register a system a few times with various conditions.
No empty message appears.
Comment 18 errata-xmlrpc 2022-11-08 10:48:04 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHEA-2022:7719
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