RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1823523 - /usr/libexec/rhsmd throws ImportError: No module named psutil
Summary: /usr/libexec/rhsmd throws ImportError: No module named psutil
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.9
Hardware: Unspecified
OS: Unspecified
high
high
Target Milestone: rc
: ---
Assignee: Chris Snyder
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks: 1803794
TreeView+ depends on / blocked
 
Reported: 2020-04-13 21:03 UTC by John Sefler
Modified: 2020-09-29 19:23 UTC (History)
10 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-09-29 19:23:08 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2020:3866 0 None None None 2020-09-29 19:23:45 UTC

Description John Sefler 2020-04-13 21:03:56 UTC 
Description of problem:
When attempting to run "/etc/cron.daily/rhsmd", an import error is thrown...

[root@hpe-dl380pgen8-02-vm-4 ~]# /etc/cron.daily/rhsmd
Error in sys.excepthook:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 43, in excepthook_base
    sys.exit(0)
AttributeError: 'NoneType' object has no attribute 'exit'

Original exception was:
Traceback (most recent call last):
  File "/usr/libexec/rhsmd", line 9, in <module>
    load_entry_point('subscription-manager==1.24.32', 'console_scripts', 'rhsmd')()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 378, in load_entry_point
    return get_distribution(dist).load_entry_point(group, name)
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2566, in load_entry_point
    return ep.load()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2260, in load
    entry = __import__(self.module_name, globals(),globals(), ['__name__'])
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 55, in <module>
    import psutil
ImportError: No module named psutil



This is a regression from RHEL-7.8 and I suspect the following cherry-picked commit is the offender....
https://gitlab.sat.engineering.redhat.com/satellite6/subscription-manager/-/commit/44dd059d345b98044ace9704baa43745e61750aa
This commit introduced a new "import psutil" in src/subscription_manager/scripts/rhsm_d.py that was not present on rhel-7.8 and is now failing on rhel7.9.


Version-Release number of selected component (if applicable):
[root@hpe-dl380pgen8-02-vm-4 ~]# rpm -q --whatprovides /etc/cron.daily/rhsmd
subscription-manager-1.24.32-1.el7.x86_64

How reproducible:


Steps to Reproduce:
1. /etc/cron.daily/rhsmd
2.
3.

Actual results:
  ImportError: No module named psutil

Expected results:
  no error

Additional info:
Comment 13 Shwetha Kallesh 2020-05-13 08:21:37 UTC 
Reproducer:

[root@kvm-07-guest13 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 2.9.27-1
subscription management rules: 5.37
subscription-manager: 1.24.36


[root@kvm-07-guest13 ~]# /etc/cron.daily/rhsmd
Error in sys.excepthook:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 43, in excepthook_base
    sys.exit(0)
AttributeError: 'NoneType' object has no attribute 'exit'

Original exception was:
Traceback (most recent call last):
  File "/usr/libexec/rhsmd", line 9, in <module>
    load_entry_point('subscription-manager==1.24.36', 'console_scripts', 'rhsmd')()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 378, in load_entry_point
    return get_distribution(dist).load_entry_point(group, name)
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2566, in load_entry_point
    return ep.load()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2260, in load
    entry = __import__(self.module_name, globals(),globals(), ['__name__'])
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 55, in <module>
    import psutil
ImportError: No module named psutil
^C
[root@kvm-07-guest13 ~]# /usr/libexec/rhsmd --help
Error in sys.excepthook:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 43, in excepthook_base
    sys.exit(0)
AttributeError: 'NoneType' object has no attribute 'exit'

Original exception was:
Traceback (most recent call last):
  File "/usr/libexec/rhsmd", line 9, in <module>
    load_entry_point('subscription-manager==1.24.36', 'console_scripts', 'rhsmd')()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 378, in load_entry_point
    return get_distribution(dist).load_entry_point(group, name)
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2566, in load_entry_point
    return ep.load()
  File "/usr/lib/python2.7/site-packages/pkg_resources.py", line 2260, in load
    entry = __import__(self.module_name, globals(),globals(), ['__name__'])
  File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/rhsm_d.py", line 55, in <module>
    import psutil
ImportError: No module named psutil
Comment 14 Shwetha Kallesh 2020-05-13 08:22:54 UTC 
Verification :

Moving bug to verified as I dont see any error message


[root@hpe-dl380pgen8-02-vm-1 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.1.11-1
subscription management rules: 5.40
subscription-manager: 1.24.37
[root@hpe-dl380pgen8-02-vm-1 ~]# /etc/cron.daily/rhsmd
[root@hpe-dl380pgen8-02-vm-1 ~]# /usr/libexec/rhsmd --help
Usage: rhsmd [OPTIONS]

Options:
  -h, --help            show this help message and exit
  -d, --debug           Display debug messages
  -k, --keep-alive      Stay running (don't shut down after the first dbus
                        call)
  -s, --syslog          Run standalone and log result to syslog
  -f FORCE_SIGNAL, --force-signal=FORCE_SIGNAL
                        Force firing of a signal (valid, expired, warning,
                        partial, classic or registration_required)
  -i, --immediate       Fire forced signal immediately (requires --force-
                        signal)
Comment 16 errata-xmlrpc 2020-09-29 19:23:08 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:3866
Note You need to log in before you can comment on or make changes to this bug.