Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1824931 - After upgrading to Satellite 6.7 the Tasks page in WebUI goes "Blank"
Summary: After upgrading to Satellite 6.7 the Tasks page in WebUI goes "Blank"
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Tasks Plugin
Version: 6.7.0
Hardware: Unspecified
OS: Unspecified
high
high
Target Milestone: 6.8.0
Assignee: Maria
QA Contact: Peter Ondrejka
URL:
Whiteboard:
: 1827610 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-04-16 17:02 UTC by Ashish Humbe
Modified: 2023-12-15 17:42 UTC (History)
17 users (show)

Fixed In Version: tfm-rubygem-foreman-tasks-1.0.1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1832589 (view as bug list)
Environment:
Last Closed: 2020-10-27 13:01:20 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
tfm-rubygem-foreman-tasks hotfix RPM for Satellite 6.7.0 (1.88 MB, application/x-rpm)
2020-04-28 21:10 UTC, wclark 		no flags Details
Post HOTFIX (131.81 KB, image/png)
2020-04-29 08:33 UTC, Gianfranco Sigrisi 		no flags Details
UPDATED hotfix RPM (1.88 MB, application/x-rpm)
2020-06-01 16:24 UTC, wclark 		no flags Details
FURTHER UPDATED Hotfix RPM (1.88 MB, application/x-rpm)
2020-06-03 16:55 UTC, wclark 		no flags Details
Show Obsolete (2) View All


Links
System ID Private Priority Status Summary Last Updated
Foreman Issue Tracker 28748 0 Normal Closed Javascript errors in Foreman Tasks when a task has empty Action 2020-12-28 06:41:44 UTC
Red Hat Knowledge Base (Solution) 5056971 0 None None None 2020-05-07 02:16:37 UTC
Red Hat Product Errata RHSA-2020:4366 0 None None None 2020-10-27 13:01:50 UTC

Description Ashish Humbe 2020-04-16 17:02:40 UTC 
Created attachment 1679448 [details]
satellite_tasks_loading.png

Description of problem:
After upgrading our environment to Satellite 6.7 the tasks page in WebUI is blank.
Screen looks like in screenshot "satellite_tasks_loading.png" for 5 seconds, then changes to an empty page (screenshot satellite_tasks_empty.png).

Version-Release number of selected component (if applicable):
Satellite 6.7

How reproducible:
Always at customers end

Steps to Reproduce:
1. Upgrade satellite from 6.6 -> 6.7
2.
3.

Actual results:
Unable to see tasks on Satellite WebUI after upgrade to Sat6.7.
Comment 5 Adam Ruzicka 2020-04-24 11:03:42 UTC 
*** Bug 1827610 has been marked as a duplicate of this bug. ***
Comment 7 wclark 2020-04-28 21:10:52 UTC 
Created attachment 1682632 [details]
tfm-rubygem-foreman-tasks hotfix RPM for Satellite 6.7.0

This hotfix also includes https://bugzilla.redhat.com/show_bug.cgi?id=1817728
Comment 8 wclark 2020-04-28 21:13:27 UTC 
HOTFIX is available for Satellite 6.7.0

INSTALLATION INSTRUCTIONS:

1. Make a complete backup or snapshot of Satellite server

2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-3.HOTFIXRHBZ1817728RHBZ1824931.el7sat.noarch.rpm and copy it to Satellite server

3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-3.HOTFIXRHBZ1817728RHBZ1824931.el7sat.noarch.rpm --disableplugin=foreman-protector

4. # systemctl restart dynflowd httpd

This hotfix also includes https://bugzilla.redhat.com/show_bug.cgi?id=1817728
Comment 9 Gianfranco Sigrisi 2020-04-29 08:33:11 UTC 
Created attachment 1682760 [details]
Post HOTFIX
Comment 10 Gianfranco Sigrisi 2020-04-29 08:33:44 UTC 
Issue still persists after applying the HOTFIX.
Comment 13 wclark 2020-06-01 16:24:44 UTC 
Created attachment 1694146 [details]
UPDATED hotfix RPM

An issue was discovered with the previous hotfix. The updated version is available:

INSTALLATION INSTRUCTIONS:

1. Make a complete backup or snapshot of Satellite server

2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-4.HOTFIXRHBZ1817728.el7sat.noarch.rpm and copy it to Satellite server

3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-4.HOTFIXRHBZ1817728.el7sat.noarch.rpm --disableplugin=foreman-protector

4. # systemctl restart dynflowd httpd
Comment 14 Gianfranco Sigrisi 2020-06-02 16:15:07 UTC 
Applied the latest HOTFIX on the same Satellite where I installed the previous HOTFIX.  

The UI - Tasks is now working. Great work!
Comment 15 wclark 2020-06-03 16:55:37 UTC 
Created attachment 1694861 [details]
FURTHER UPDATED Hotfix RPM

IMPORTANT UPDATE:

The previously provided Hotfix RPM included a Work In Progress Fix for BZ1817728 "Default task polling is too frequent at scale", which has some significant differences from the final merged version of the fix. Ordinarily, Satellite Engineering does not ship code that has not yet been in merged upstream, but after testing, an exception was made in this case to deliver an immediate fix to our customers. The fix has since undergone further revisions, so this Hotfix has been rebuilt to match the final merged version.

Please find attached the latest update to the Hotfix, as well as installation instructions for cases where the Hotfix is installed for the first time, or updating the previous Hotfix version.

INSTALLATION INSTRUCTIONS [FRESH INSTALL OF HOTFIX]:

1. Make a complete backup or snapshot of Satellite server

2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-5.HOTFIXRHBZ1817728.el7sat.noarch.rpm and copy it to Satellite server

3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-5.HOTFIXRHBZ1817728.el7sat.noarch.rpm --disableplugin=foreman-protector

4. # systemctl restart dynflowd httpd

INSTALLATION INSTRUCTIONS [UPDATING ANY EARLIER HOTFIX VERSION]

Steps 1-4, the same as above, and additionally

5. # echo "Setting.where(name: 'foreman_tasks_polling_intervals').delete_all" | foreman-rake console
Comment 16 Peter Ondrejka 2020-07-17 11:48:13 UTC 
Verified on Satellite 6.8 snap 9, using automation machine upgraded from 6.7. The tasks page works as expected
Comment 19 errata-xmlrpc 2020-10-27 13:01:20 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Satellite 6.8 release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:4366
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