Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Created attachment 1679448[details]
satellite_tasks_loading.png
Description of problem:
After upgrading our environment to Satellite 6.7 the tasks page in WebUI is blank.
Screen looks like in screenshot "satellite_tasks_loading.png" for 5 seconds, then changes to an empty page (screenshot satellite_tasks_empty.png).
Version-Release number of selected component (if applicable):
Satellite 6.7
How reproducible:
Always at customers end
Steps to Reproduce:
1. Upgrade satellite from 6.6 -> 6.7
2.
3.
Actual results:
Unable to see tasks on Satellite WebUI after upgrade to Sat6.7.
HOTFIX is available for Satellite 6.7.0
INSTALLATION INSTRUCTIONS:
1. Make a complete backup or snapshot of Satellite server
2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-3.HOTFIXRHBZ1817728RHBZ1824931.el7sat.noarch.rpm and copy it to Satellite server
3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-3.HOTFIXRHBZ1817728RHBZ1824931.el7sat.noarch.rpm --disableplugin=foreman-protector
4. # systemctl restart dynflowd httpd
This hotfix also includes https://bugzilla.redhat.com/show_bug.cgi?id=1817728
Comment 9Gianfranco Sigrisi
2020-04-29 08:33:11 UTC
Created attachment 1694146[details]
UPDATED hotfix RPM
An issue was discovered with the previous hotfix. The updated version is available:
INSTALLATION INSTRUCTIONS:
1. Make a complete backup or snapshot of Satellite server
2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-4.HOTFIXRHBZ1817728.el7sat.noarch.rpm and copy it to Satellite server
3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-4.HOTFIXRHBZ1817728.el7sat.noarch.rpm --disableplugin=foreman-protector
4. # systemctl restart dynflowd httpd
Comment 14Gianfranco Sigrisi
2020-06-02 16:15:07 UTC
Applied the latest HOTFIX on the same Satellite where I installed the previous HOTFIX.
The UI - Tasks is now working. Great work!
Created attachment 1694861[details]
FURTHER UPDATED Hotfix RPM
IMPORTANT UPDATE:
The previously provided Hotfix RPM included a Work In Progress Fix for BZ1817728 "Default task polling is too frequent at scale", which has some significant differences from the final merged version of the fix. Ordinarily, Satellite Engineering does not ship code that has not yet been in merged upstream, but after testing, an exception was made in this case to deliver an immediate fix to our customers. The fix has since undergone further revisions, so this Hotfix has been rebuilt to match the final merged version.
Please find attached the latest update to the Hotfix, as well as installation instructions for cases where the Hotfix is installed for the first time, or updating the previous Hotfix version.
INSTALLATION INSTRUCTIONS [FRESH INSTALL OF HOTFIX]:
1. Make a complete backup or snapshot of Satellite server
2. Download the attached file tfm-rubygem-foreman-tasks-0.17.5.2-5.HOTFIXRHBZ1817728.el7sat.noarch.rpm and copy it to Satellite server
3. # yum install ./tfm-rubygem-foreman-tasks-0.17.5.2-5.HOTFIXRHBZ1817728.el7sat.noarch.rpm --disableplugin=foreman-protector
4. # systemctl restart dynflowd httpd
INSTALLATION INSTRUCTIONS [UPDATING ANY EARLIER HOTFIX VERSION]
Steps 1-4, the same as above, and additionally
5. # echo "Setting.where(name: 'foreman_tasks_polling_intervals').delete_all" | foreman-rake console
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory (Important: Satellite 6.8 release), and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHSA-2020:4366
Created attachment 1679448 [details] satellite_tasks_loading.png Description of problem: After upgrading our environment to Satellite 6.7 the tasks page in WebUI is blank. Screen looks like in screenshot "satellite_tasks_loading.png" for 5 seconds, then changes to an empty page (screenshot satellite_tasks_empty.png). Version-Release number of selected component (if applicable): Satellite 6.7 How reproducible: Always at customers end Steps to Reproduce: 1. Upgrade satellite from 6.6 -> 6.7 2. 3. Actual results: Unable to see tasks on Satellite WebUI after upgrade to Sat6.7.