Verifying Version...

[root@intel-chiefriver-02 ~]# cat /etc/redhat-release 
Red Hat Enterprise Linux Server release 7.8 (Maipo)
[root@intel-chiefriver-02 ~]# rpm -q subscription-manager
subscription-manager-1.24.26-3.el7_8.x86_64
[root@intel-chiefriver-02 ~]# rpm -q --changelog subscription-manager | grep 1828186
- 1828186: Make rhsmd cron read 'processTimeout' case-insensitive
[root@intel-chiefriver-02 ~]# 

To demonstrate that this bug is fixed (as originally reported in Bug 1827708 on a RHEL-8.2 machine), we will show that as a result of an upgrade to RHEL-7.8 (steps not shown) the /etc/rhsm/rhsm.conf file may be absent of a "processTimeout" configuration.  Despite its absence, we can use subscription-manager config tool to change the value of the default "processtimeout" value (from 300 seconds) to a different value and it will be honored.

[root@intel-chiefriver-02 ~]# grep --ignore-case "processTimeout" /etc/rhsm/rhsm.conf
[root@intel-chiefriver-02 ~]# 
[root@intel-chiefriver-02 ~]# subscription-manager config | grep --ignore-case "processTimeout"
   processtimeout = [300]
[root@intel-chiefriver-02 ~]# 
[root@intel-chiefriver-02 ~]# subscription-manager config --rhsmd.processtimeout=120
[root@intel-chiefriver-02 ~]# 
[root@intel-chiefriver-02 ~]# subscription-manager config | grep --ignore-case "processTimeout"
   processtimeout = 120
[root@intel-chiefriver-02 ~]# 
[root@intel-chiefriver-02 ~]# grep --ignore-case "processTimeout" /etc/rhsm/rhsm.conf
processtimeout = 120
[root@intel-chiefriver-02 ~]# 
[root@intel-chiefriver-02 ~]# time /etc/cron.daily/rhsmd

real	2m0.024s     <==== VERIFIED: The process exited after a 120 second timeout as newly configured
user	0m0.198s
sys	0m0.058s
[root@intel-chiefriver-02 ~]#

VERIFIED: We invoked "subscription-manager config --rhsmd.processtimeout=120" on an upgraded RHEL7 system to change the default "processtimeout" which was honored by the /etc/cron.daily/rhsmd job.


Note: The fix for this bug was a simple code change in /etc/cron.daily/rhsmd to introduce an "--ignore-case" option to the first line of code in /etc/cron.daily/rhsmd.  Let's look at that line of code on this rhel7.8 system....

[root@intel-chiefriver-02 ~]# head -n5 /etc/cron.daily/rhsmd 
#!/bin/sh
# nightly run of rhsmd to log entitlement expiration/validity errors to syslog
# this is a cron job because it doesn't need to 'phone home'. should that
# change, look into calling the dbus interface from rhsmcertd instead.
config=$(grep -iE "^processTimeout" /etc/rhsm/rhsm.conf | grep -Po "[0-9]+")
               ^
               ^
               That is the one character fix for "--ignore-case".

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:2101