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Bug 1839619 - [ESXi][RHEL7.9][cloud-init]ERROR log in cloud-init.log after clone VM on ESXi platform [rhel-7.9.z]
Summary: [ESXi][RHEL7.9][cloud-init]ERROR log in cloud-init.log after clone VM on ESXi...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: cloud-init
Version: 7.9
Hardware: Unspecified
OS: Linux
unspecified
medium
Target Milestone: rc
: ---
Assignee: Eduardo Otubo
QA Contact: ldu
URL:
Whiteboard:
Depends On:
Blocks: 1839662 1855705
TreeView+ depends on / blocked
 
Reported: 2020-05-25 04:06 UTC by ldu
Modified: 2024-11-20 07:51 UTC (History)
12 users (show)

Fixed In Version: cloud-init-19.4-el7_9.1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1839662 1855705 (view as bug list)
Environment:
Last Closed: 2020-11-10 13:15:01 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2020:5043 0 None None None 2020-11-10 13:15:34 UTC

Description ldu 2020-05-25 04:06:00 UTC 
Description:
2020-05-22 11:31:53,934 - util.py[DEBUG]: Running command ['vmware-toolbox-cmd', 'config', 'get', 'deployPkg', 'enable-custom-scripts'] with allowed return codes [0] (shell=False, capture=True)
2020-05-22 11:31:53,949 - guestcust_util.py[ERROR]: Failed running ['vmware-toolbox-cmd', 'config', 'get', 'deployPkg', 'enable-custom-scripts'][69]
2020-05-22 11:31:53,950 - guestcust_util.py[ERROR]: Unexpected error while running command.
Command: ['vmware-toolbox-cmd', 'config', 'get', 'deployPkg', 'enable-custom-scripts']
Exit code: 69
Reason: -
Stdout: [deployPkg] enable-custom-scripts UNSET
Stderr:
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/cloudinit/sources/helpers/vmware/imc/guestcust_util.py", line 140, in get_tools_config
    (outText, _) = util.subp(cmd)
  File "/usr/lib/python2.7/site-packages/cloudinit/util.py", line 2084, in subp
    cmd=args)
ProcessExecutionError: Unexpected error while running command.
Command: ['vmware-toolbox-cmd', 'config', 'get', 'deployPkg', 'enable-custom-scripts']
Exit code: 69
Reason: -
Stdout: [deployPkg] enable-custom-scripts UNSET


Version-Release number of selected components (if applicable):
RHEL-7.9
cloud-init-19.4-7.el7.x86_64

How reproducible:
100%

Steps to Reproduce:
1. Start a RHEL-7.9 VM in ESXi. Install cloud-init: 
# yum install cloud-init
2. Confirm open-vm-tools installation and running in VM.
3. Create a customization specification with a new host name, domain name, timezone, Static IP settings in the Network settings.
4. Clone and customize the Guest with specification created at step 3
5. Power on the Guest cloned, check the new host name, domain name, timezone and network setting customized correct or not on the Guest cloned
6. Check Customization log from /var/log/cloud-init.log


Actual results:
There are error messages in /var/log/cloud-init.log

Expected results:
No error message

Additional info:
- It's a regression issue. It doesn't exist in RHEL7.8 cloud-init-18.5-6.el7.
Comment 4 Rick Barry 2020-07-03 18:55:07 UTC 
This BZ is being auto-closed as CLOSED/WONTFIX. If this is not appropriate and a fix is critical for RHEL 7, please re-open.

Note that RHEL 7.9 is the last minor release for RHEL 7. Security and critical bug-fixes will continue to be delivered via RHEL 7 batch updates.
Comment 20 Jason Friedrich 2020-11-09 08:35:20 UTC 
We are running into this problem right now and it is a critical issue for us. We will use 7.x until end of Q1 2021 and need to deploy new VMs in our ESXi environments. We cannot due to this bug. We need either a solution to fix this problem ourselves or need a new version of cloud-init and/or open-vm-tools. It's a regression issue. It doesn't exist in RHEL7.8 cloud-init-18.5-6.el7.
Comment 21 ldu 2020-11-09 08:42:49 UTC 
(In reply to Jason Friedrich from comment #20)
> We are running into this problem right now and it is a critical issue for
> us. We will use 7.x until end of Q1 2021 and need to deploy new VMs in our
> ESXi environments. We cannot due to this bug. We need either a solution to
> fix this problem ourselves or need a new version of cloud-init and/or
> open-vm-tools. It's a regression issue. It doesn't exist in RHEL7.8
> cloud-init-18.5-6.el7.

Hi Jason,
This bug had fixed on latest cloud-init, you can update to RHEL7.9 and use the cloud-init-19.4-el7_9.1.

Thanks,
Lili Du
Comment 24 Yaju Cao 2020-11-10 06:37:26 UTC 
(In reply to Jason Friedrich from comment #20)
> We are running into this problem right now and it is a critical issue for
> us. We will use 7.x until end of Q1 2021 and need to deploy new VMs in our
> ESXi environments. We cannot due to this bug. We need either a solution to
> fix this problem ourselves or need a new version of cloud-init and/or
> open-vm-tools. It's a regression issue. It doesn't exist in RHEL7.8
> cloud-init-18.5-6.el7.

Hi Jason, the fix will soon be released in RHEL 7.9 update (expected within this week), you can try when it is available. We will also let you know when it is released, you can also know the status by checking this bug's statue(closed errata)
Comment 25 errata-xmlrpc 2020-11-10 13:15:01 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (cloud-init bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:5043
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