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Bug 1841601

Summary:	subscription-manager fails when locale is not English
Product:	Red Hat Enterprise Linux 8	Reporter:	Juan Orti Alcaine <jortialc>
Component:	subscription-manager	Assignee:	Jiri Hnidek <jhnidek>
Status:	CLOSED ERRATA	QA Contact:	Red Hat subscription-manager QE Team <rhsm-qe>
Severity:	high	Docs Contact:
Priority:	high
Version:	8.2	CC:	cdonnell, cshao, csnyder, dfediuck, jhnidek, jsefler, lsurette, lsvaty, mavital, mtessun, nlevy, peyu, qiyuan, redakkan, sbonazzo, shlei, weiwang, yaniwang, ycui
Target Milestone:	rc	Keywords:	Triaged
Target Release:	8.0	Flags:	pm-rhel: mirror+
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:	subscription-manager-1.27.15-1.el8	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2020-11-04 01:39:09 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Juan Orti Alcaine 2020-05-29 14:18:44 UTC

Description of problem:

subscription-manager fails in RHVH host when the LANG is not English. exporting LANG=C or LANG=en_US.UTF-8 fixes the issue.

# localectl 
   System Locale: LANG=en_US.UTF-8
       VC Keymap: es
      X11 Layout: es,us
     X11 Variant: ,

# env | egrep 'LC|LANG'
LANG=es_ES.UTF-8

# subscription-manager refresh
You are attempting to use a locale that is not installed.
1 certificado local ha sido borrado.
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib64/python3.6/logging/__init__.py", line 996, in emit
    stream.write(msg)
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 142: ordinal not in range(128)
Call stack:
  File "/usr/sbin/subscription-manager", line 11, in <module>
    load_entry_point('subscription-manager==1.26.16', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2996, in main
    ret = CLI.main(self)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 536, in main
    return_code = self._do_command()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 863, in _do_command
    self.entcertlib.update()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 32, in update
    self.report = self.locker.run(self._do_update)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 18, in run
    return action()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 42, in _do_update
    return action.perform()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 131, in perform
    log.info('certs updated:\n%s', self.report)
Message: 'certs updated:\n%s'
Arguments: (<subscription_manager.entcertlib.EntCertUpdateReport object at 0x7f55383f65f8>,)
Todos los datos actualizados


Version-Release number of selected component (if applicable):
rhvh-4.4.0.18-0.20200417.0
subscription-manager-1.26.16-1.el8.x86_64

How reproducible:
Always

Steps to Reproduce:
1. Install rhvh-4.4.0.18-0.20200417 with English and Spanish language support
2. From the console, using subscription manager is fine. LANG=en_US.UTF-8
3. Connecting by SSH using a non-English locale. In my case, the LANG is set automatically to 'es_ES.UTF-8'
4. Run any subscription-manager command


Actual results:
Errors of the kind:
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 142: ordinal not in range(128)

Expected results:
No errors.

Additional info:

Comment 1 Douglas Schilling Landgraf 2020-05-29 21:22:07 UTC

Probably workaround is: env -i LC_ALL=C subscription-manager refresh. Assigning the right ovirt-node component.

Comment 2 Rehana 2020-06-05 14:25:56 UTC

Hi Juan , 

Thanks for opening the bug. Our developers are unable to reproduce this issue locally. Can you please help us with a reproducer environment ? 

thanks in advance, 
Rehana

Comment 3 Juan Orti Alcaine 2020-06-09 07:58:36 UTC

These are the steps I use:

1. Install VM using ISO file RHVH-4.4-20200417.0-RHVH-x86_64-dvd1.iso
   Anaconda options:
   - Use English (US) during the installation process.
   - Set first keyboard layout to Spanish.
   - Select language support English (US) and Spanish (Spain).
   - Default options everywhere else.

2. When connecting to the VM from my laptop using SSH, the LANG var is set to Spanish. Then, I try to register the machine and it reports "You are attempting to use a locale that is not installed" and many errors are displayed.

[juan@juan-laptop ~]$ env | egrep 'LANG|LC'
GDM_LANG=es_ES.UTF-8
LANG=es_ES.UTF-8

[juan@juan-laptop ~]$ localectl 
   System Locale: LANG=es_ES.UTF-8
       VC Keymap: es
      X11 Layout: es

[juan@juan-laptop ~]$ ssh root@rhvh44

# env | egrep 'LANG|LC'
LANG=es_ES.UTF-8

# localectl 
   System Locale: LANG=en_US.UTF-8
       VC Keymap: es
      X11 Layout: es,us
     X11 Variant: ,

# subscription-manager register
You are attempting to use a locale that is not installed.
Registrándose a: subscription.rhsm.redhat.com:443/subscription
Nombre de usuario: XXXXXX
Contrase?a: XXXXX
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib64/python3.6/logging/__init__.py", line 996, in emit
    stream.write(msg)
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 121: ordinal not in range(128)
Call stack:
  File "/usr/sbin/subscription-manager", line 11, in <module>
    load_entry_point('subscription-manager==1.26.16', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2996, in main
    ret = CLI.main(self)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 536, in main
    return_code = self._do_command()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1370, in _do_command
    type=self.options.consumertype
  File "/usr/lib64/python3.6/site-packages/rhsmlib/services/register.py", line 66, in register
    facts_dict = self.facts.get_facts()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/facts.py", line 78, in get_facts
    facts = collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/all.py", line 35, in get_all
    results.update(fact_collector.get_all())
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/host_collector.py", line 55, in get_all
    firmware_info_dict = firmware_collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/firmware_info.py", line 69, in get_all
    firmware_info = self.get_firmware_info()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/firmware_info.py", line 62, in get_firmware_info
    firmware_info_dict = firmware_info_collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/dmiinfo.py", line 93, in get_all
    self.log_warnings(dmidecode)
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/dmiinfo.py", line 130, in log_warnings
    log.warn(_("Error reading system DMI information: %s"), dmiwarnings, exc_info=True)
Message: 'Error en la lectura de información de DMI del sistema:%s'
Arguments: ('# SMBIOS implementations newer than version 2.7 are not\n# fully supported by this version of dmidecode.\n\n',)
El sistema ha sido registrado con ID: XXXX-XXXX-XXXX
El nombre del sistema registrado es: rhvh44
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib64/python3.6/logging/__init__.py", line 996, in emit
    stream.write(msg)
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 121: ordinal not in range(128)
Call stack:
  File "/usr/sbin/subscription-manager", line 11, in <module>
    load_entry_point('subscription-manager==1.26.16', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2996, in main
    ret = CLI.main(self)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 536, in main
    return_code = self._do_command()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1407, in _do_command
    facts.write_cache()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 111, in write_cache
    json.dump(self.to_dict(), f, default=json.encode)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/facts.py", line 84, in to_dict
    return self.get_facts()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/facts.py", line 78, in get_facts
    facts = collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/all.py", line 35, in get_all
    results.update(fact_collector.get_all())
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/host_collector.py", line 55, in get_all
    firmware_info_dict = firmware_collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/firmware_info.py", line 69, in get_all
    firmware_info = self.get_firmware_info()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/firmware_info.py", line 62, in get_firmware_info
    firmware_info_dict = firmware_info_collector.get_all()
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/dmiinfo.py", line 93, in get_all
    self.log_warnings(dmidecode)
  File "/usr/lib64/python3.6/site-packages/rhsmlib/facts/dmiinfo.py", line 130, in log_warnings
    log.warn(_("Error reading system DMI information: %s"), dmiwarnings, exc_info=True)
Message: 'Error en la lectura de información de DMI del sistema:%s'
Arguments: ('# SMBIOS implementations newer than version 2.7 are not\n# fully supported by this version of dmidecode.\n\n',)
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib64/python3.6/logging/__init__.py", line 996, in emit
    stream.write(msg)
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 142: ordinal not in range(128)
Call stack:
  File "/usr/sbin/subscription-manager", line 11, in <module>
    load_entry_point('subscription-manager==1.26.16', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2996, in main
    ret = CLI.main(self)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 536, in main
    return_code = self._do_command()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1434, in _do_command
    self.entcertlib.update()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 32, in update
    self.report = self.locker.run(self._do_update)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 18, in run
    return action()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 42, in _do_update
    return action.perform()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 131, in perform
    log.info('certs updated:\n%s', self.report)
Message: 'certs updated:\n%s'
Arguments: (<subscription_manager.entcertlib.EntCertUpdateReport object at 0x7f95def41128>,)


3. If using LANG=en_US.UTF-8 there is no errors:

# export LANG=en_US.UTF-8

# subscription-manager unregister
Unregistering from: subscription.rhsm.redhat.com:443/subscription
System has been unregistered.

# subscription-manager register
Registering to: subscription.rhsm.redhat.com:443/subscription
Username: XXXXXX
Password: XXXXXX
The system has been registered with ID: XXXX-XXXX-XXXX
The registered system name is: rhvh44

Comment 4 John Sefler 2020-06-09 14:11:18 UTC

Is the glibc-langpack-es package installed?
Can you run... "rpm -q glibc-langpack-es"

Comment 5 Juan Orti Alcaine 2020-06-09 15:14:17 UTC

(In reply to John Sefler from comment #4)
> Is the glibc-langpack-es package installed?

No, it is not:

# rpm -qa | grep glibc-langpack
glibc-langpack-en-2.28-101.el8.x86_64

Comment 10 Rehana 2020-08-21 11:06:58 UTC

Reproducing the error on:=
==========================
subscription-manager: 1.27.13-1.el8

[root@dhcp35-44 ~]# env | egrep 'LANG|LC'
LANG=es_ES.UTF-8
[root@dhcp35-44 ~]# 
[root@dhcp35-44 ~]# localectl 
   System Locale: LANG=es_ES.UTF-8
       VC Keymap: es
      X11 Layout: es

[root@dhcp35-44 ~]# subscription-manager register
You are attempting to use a locale that is not installed.
Registrándose a: subscription.rhsm.stage.redhat.com:443/subscription
Nombre de usuario: rhel8_rhsm_testing_1
Contrase?a: 
El sistema ha sido registrado con ID: de31f805-3ead-4465-b98d-9ae0ec121dff
El nombre del sistema registrado es: dhcp35-44.lab.eng.blr.redhat.com
--- Logging error ---
Traceback (most recent call last):
  File "/usr/lib64/python3.6/logging/__init__.py", line 996, in emit
    stream.write(msg)
UnicodeEncodeError: 'ascii' codec can't encode character '\xf3' in position 142: ordinal not in range(128)
Call stack:
  File "/usr/sbin/subscription-manager", line 11, in <module>
    load_entry_point('subscription-manager==1.27.13', 'console_scripts', 'subscription-manager')()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 3287, in main
    ret = CLI.main(self)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
    return cmd.main()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 547, in main
    return_code = self._do_command()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1663, in _do_command
    self.entcertlib.update()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 32, in update
    self.report = self.locker.run(self._do_update)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/certlib.py", line 18, in run
    return action()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 42, in _do_update
    return action.perform()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/entcertlib.py", line 131, in perform
    log.info('certs updated:\n%s', self.report)
Message: 'certs updated:\n%s'
Arguments: (<subscription_manager.entcertlib.EntCertUpdateReport object at 0x7ff4f54f5e48>,)


Verifying on : 
=============
# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.1.16-1
subscription management rules: 5.40
subscription-manager: 1.27.15-1.el8

# rpm -qa subscription-manager --changelog | grep 1841601
- 1841601: Set default encoding properly; ENT-2499 (jhnidek)

# rpm -qa lang*  
langpacks-en-1.0-12.el8.noarch

# localectl status
   System Locale: LANG=es_ES.UTF-8
       VC Keymap: us
      X11 Layout: us


# subscription-manager register
You are attempting to use a locale: "es_ES.UTF-8" that is not fully supported by this system.
Registrándose a: subscription.rhsm.stage.redhat.com:443/subscription
Nombre de usuario: rhel8_rhsm_testing_1
Contraseña: 
El sistema ha sido registrado con ID: be313f89-5c9e-403c-bc22-f89df23df804
El nombre del sistema registrado es: ibm-x3650m4-02-vm-01.ibm2.lab.eng.bos.redhat.com

^^ Notice system was successfully registered with no traceback 

Based on the above observations , moving the bug to verified.

Comment 13 errata-xmlrpc 2020-11-04 01:39:09 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:4460