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Bug 1848636 - subscription-manager is failing to collect the insights_id fact
Summary: subscription-manager is failing to collect the insights_id fact
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: subscription-manager
Version: 8.3
Hardware: Unspecified
OS: Unspecified
urgent
high
Target Milestone: rc
: 8.0
Assignee: candlepin-bugs
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks: 1842946
TreeView+ depends on / blocked
 
Reported: 2020-06-18 16:22 UTC by John Sefler
Modified: 2020-11-04 01:40 UTC (History)
8 users (show)

Fixed In Version: subscription-manager-1.27.9-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-11-04 01:39:09 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2020:4460 0 None None None 2020-11-04 01:39:33 UTC

Description John Sefler 2020-06-18 16:22:52 UTC 
Description of problem:
After a successful registration using rhsm and insights-client, the insights machine_id is missing from the subscription-manager facts collection.

Version-Release number of selected component (if applicable):
[root@ibm-x3650m4-01-vm-13 ~]# rpm -q subscription-manager insights-client
subscription-manager-1.27.6-1.el8.x86_64
insights-client-3.0.14-2.el8.noarch


How reproducible:


Steps to Reproduce:
[root@ibm-x3650m4-01-vm-13 ~]# subscription-manager register
Registering to: subscription.rhsm.redhat.com:443/subscription
Username: rhelentqe
Password: 
The system has been registered with ID: c266c656-4a3d-473d-a3ca-d8b4b56133b6
The registered system name is: ibm-x3650m4-01-vm-13.ibm2.lab.eng.bos.redhat.com
[root@ibm-x3650m4-01-vm-13 ~]# 
[root@ibm-x3650m4-01-vm-13 ~]# insights-client --register --no-upload
You successfully registered f1261596-bd10-4a38-a970-76e48a0329ae to account 6219681.
Successfully registered host ibm-x3650m4-01-vm-13.ibm2.lab.eng.bos.redhat.com
Automatic scheduling for Insights has been enabled.
Starting to collect Insights data for ibm-x3650m4-01-vm-13.ibm2.lab.eng.bos.redhat.com
Archive saved at /var/tmp/9niuzt50/insights-ibm-x3650m4-01-vm-13.ibm2.lab.eng.bos.redhat.com-20200618121444.tar.gz
[root@ibm-x3650m4-01-vm-13 ~]# 
[root@ibm-x3650m4-01-vm-13 ~]# cat /etc/insights-client/machine-id 
f1261596-bd10-4a38-a970-76e48a0329ae
[root@ibm-x3650m4-01-vm-13 ~]# 
[root@ibm-x3650m4-01-vm-13 ~]# 
[root@ibm-x3650m4-01-vm-13 ~]# subscription-manager facts | grep "insights_id"
[root@ibm-x3650m4-01-vm-13 ~]# 
[root@ibm-x3650m4-01-vm-13 ~]# 


Actual results:
nothing - nada - missing facts collection for insights_id

Expected results:
insights_id: f1261596-bd10-4a38-a970-76e48a0329ae

Additional info:
Comment 1 Craig Donnelly 2020-06-18 16:51:46 UTC 
The issue rests in: Line 37 -> /usr/lib64/python3.6/site-packages/rhsmlib/facts/insights.py

[root@dhcp-13-226-247 ~]# rpm -qf /usr/lib64/python3.6/site-packages/rhsmlib/facts/insights.py
subscription-manager-1.27.6-1.el8.x86_64

 37     DEFAULT_INSIGHTS_MACHINE_ID = "/etc/redhat-access-insights/machine-id"

In RHEL 8.3, this path is invalid.
Before, /etc/redhat-access-insights/machine-id was a symlink to /etc/insights-client/machine-id.
Changing DEFAULT_INSIGHTS_MACHINE_ID to '/etc/insights-client/machine-id' and re-running `subscription-manager facts | grep insights` returns correct result:

 37     DEFAULT_INSIGHTS_MACHINE_ID = "/etc/insights-client/machine-id"

[root@dhcp-13-226-247 ~]# subscription-manager facts | grep insights
insights_id: 6769c853-a092-4040-9b97-bee9a53c4549

It looks like it was a bad choice to use /etc/redhat-access-insights for the path/symlink, as this appears to have been the old path which was migrated from - based on reviewing the older RPM:

>> old rpm:
[root@dhcp-13-226-233 ~]# rpm -q insights-client
insights-client-3.0.13-1.el8_1.noarch

>> migration scripts in RPM:

[root@dhcp-13-226-233 ~]# rpm -q insights-client --scripts
postinstall scriptlet (using /bin/sh):


if [ $1 -eq 1 ] ; then 
        # Initial installation 
        systemctl --no-reload preset insights-client.timer &>/dev/null || : 
fi 


# Only perform migration from redhat-access-insights to insights-client
if  [ $1 -eq 1  ]; then
    #Migrate existing machine-id
    if  [ -f "/etc/redhat_access_proactive/machine-id" ]; then
        cp /etc/redhat_access_proactive/machine-id /etc/insights-client/machine-id
    fi
    #Migrate OTHER existing machine-id
    if [ -f "/etc/redhat-access-insights/machine-id" ]; then
        cp /etc/redhat-access-insights/machine-id /etc/insights-client/machine-id
    fi
    #Migrate existing config
    if [ -f "/etc/redhat-access-insights/redhat-access-insights.conf" ]; then
        cp /etc/redhat-access-insights/redhat-access-insights.conf /etc/insights-client/insights-client.conf
        sed -i 's/\[redhat-access-insights\]/\[insights-client\]/' /etc/insights-client/insights-client.conf
    fi
    #Migrate registration record
    if [ -f "/etc/redhat-access-insights/.registered" ]; then
        cp /etc/redhat-access-insights/.registered /etc/insights-client/.registered
    fi
    if [ -f "/etc/redhat-access-insights/.unregistered" ]; then
        cp /etc/redhat-access-insights/.unregistered /etc/insights-client/.unregistered
    fi
    #Migrate last upload record
    if [ -f "/etc/redhat-access-insights/.lastupload" ]; then
        cp /etc/redhat-access-insights/.lastupload /etc/insights-client/.lastupload
    fi
    #Migrate remove.conf
    if [ -f "/etc/redhat-access-insights/remove.conf" ]; then
        cp /etc/redhat-access-insights/remove.conf /etc/insights-client/remove.conf
    fi
    if ! [ -d "/etc/redhat-access-insights" ]; then
        mkdir /etc/redhat-access-insights
    fi
    # Symlink new cron job if the old one exists. Remove the old one
    if [ -f "/etc/cron.daily/redhat-access-insights" ]; then
        rm -f /etc/cron.daily/redhat-access-insights
            /usr/bin/systemctl start insights-client.timer
    fi 
fi

>> New RPM in 8.3-InternalSnapshot 2.0
[root@dhcp-13-226-247 ~]# rpm -q insights-client
insights-client-3.0.14-2.el8.noarch

There are no RPM scripts that reference that path for this RPM.

As long as this is simply a change going forward for insights-client, I guess there is no need to worry about backward compatibility here?
It appears we should make the change for DEFAULT_INSIGHTS_MACHINE_ID to "/etc/insights-client/machine-id".
Comment 11 Archana Pandey 2020-07-02 15:38:40 UTC 
Reproducing isuue on subscription-manager-1.27.6-1.el8.x86_64

Version-Release number of selected component (if applicable):
[root@kvm-07-guest27 /]# rpm -q subscription-manager insights-client
subscription-manager-1.27.6-1.el8.x86_64
insights-client-3.0.14-2.el8.noarch

Steps to Reproduce:
[root@kvm-07-guest27 ~]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Current

System Purpose Status: Not Specified

[root@kvm-07-guest27 ~]#

[root@kvm-07-guest27 /]# 
[root@kvm-07-guest27 ~]# insights-client --register --no-upload
You successfully registered 52cc2b93-aee8-4986-ae6b-9e6a91263b36 to account 477931.
Successfully registered host kvm-07-guest27.hv2.lab.eng.bos.redhat.com
Automatic scheduling for Insights has been enabled.
Starting to collect Insights data for kvm-07-guest27.hv2.lab.eng.bos.redhat.com
Archive saved at /var/tmp/pk3iw70r/insights-kvm-07-guest27.hv2.lab.eng.bos.redhat.com-20200702105831.tar.gz

[root@kvm-07-guest27 /]# 
[root@kvm-07-guest27 /]# cat /etc/insights-client/machine-id
52cc2b93-aee8-4986-ae6b-9e6a91263b36
[root@kvm-07-guest27 /]# 

[root@kvm-07-guest27 /]# subscription-manager facts | grep "insights_id"
[root@kvm-07-guest27 /]#                                          <<<<<<<<<<< missing insights_id


Actual results:
missing facts collection for insights_id

Expected results:
insights_id: 52cc2b93-aee8-4986-ae6b-9e6a91263b36

==============================================================================================================================================


Verifying bug against subscription-manager-1.27.9-1.el8.x86_64

Version-Release number of selected component (if applicable):
       Beaker Test information:
                         HOSTNAME=kvm-07-guest27.hv2.lab.eng.bos.redhat.com
                            JOBID=4393946
                         RECIPEID=8505380
                    RESULT_SERVER=
                           DISTRO=RHEL-8.3.0-20200701.n.0
                     ARCHITECTURE=x86_64

[root@kvm-07-guest27 ~]# 
[root@kvm-07-guest27 ~]# uname -r
4.18.0-221.el8.x86_64
[root@kvm-07-guest27 ~]# 
[root@kvm-07-guest27 ~]# subscription-manager  version
server type: This system is currently not registered.
subscription management server: 2.9.27-1
subscription management rules: 5.39
subscription-manager: 1.27.9-1.el8

[root@kvm-07-guest27 ~]# insights-client --version
Client: 3.0.14
Core: 3.0.161-1

[root@kvm-07-guest27 /]# rpm -qa subscription-manager --changelog | grep 1848636
- 1848636, 1849074: Update insights machine-id path (csnyder)
[root@kvm-07-guest27 /]# 


Steps for verification:
[root@kvm-07-guest27 ~]# subscription-manager register

[root@kvm-07-guest27 /]# insights-client --register --no-upload
Successfully registered host kvm-07-guest27.hv2.lab.eng.bos.redhat.com
Automatic scheduling for Insights has been enabled.
Starting to collect Insights data for kvm-07-guest27.hv2.lab.eng.bos.redhat.com
Archive saved at /var/tmp/aca1w0sc/insights-kvm-07-guest27.hv2.lab.eng.bos.redhat.com-20200702113123.tar.gz
[root@kvm-07-guest27 /]#
[root@kvm-07-guest27 ~]# cat /etc/insights-client/machine-id
52cc2b93-aee8-4986-ae6b-9e6a91263b36

[root@kvm-07-guest27 ~]# subscription-manager facts | grep "insights_id"
insights_id: 52cc2b93-aee8-4986-ae6b-9e6a91263b36                      <<<<<<<<< insights_id is collected in facts

Actual results:
insights_id: 52cc2b93-aee8-4986-ae6b-9e6a91263b36 

Expected results:
insights_id: 52cc2b93-aee8-4986-ae6b-9e6a91263b36
Comment 14 errata-xmlrpc 2020-11-04 01:39:09 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:4460
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