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Bug 1850919

Summary:	False positive log "rhsmd process exceeded runtime and was killed." due to mistake in cronjob [rhel-7.9.z]
Product:	Red Hat Enterprise Linux 7	Reporter:	Jan Jansky <jjansky>
Component:	subscription-manager	Assignee:	candlepin-bugs
Status:	CLOSED ERRATA	QA Contact:	Red Hat subscription-manager QE Team <rhsm-qe>
Severity:	medium	Docs Contact:
Priority:	high
Version:	7.8	CC:	arpandey, bkurt, jreznik, jsefler, martin.dedek, redakkan, wpoteat
Target Milestone:	rc	Keywords:	Triaged, ZStream
Target Release:	---
Hardware:	All
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2020-12-15 11:20:20 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Jan Jansky 2020-06-25 07:47:49 UTC

Description of problem:
Because change in BZ 1752059 cronjob was changed to use syslog instead of mail, but because of not precise ps_check and pkill in cronjob itself is false positively rhsmd -s marked as exceeded time and all rhsmd processes killed.

After boot there is running process rhsmd because ps_check is checking all rhsmd processes and not only rhsmd -s its always reported as exceeded even when rhsmd -s finished successfully and original rhsmd running since boot is killed

Version-Release number of selected component (if applicable):
subscription-manager-1.24.26-3.el7_8.x86_64

How reproducible: 
Always


Steps to Reproduce:
1. Reboot system
2. /etc/cron.daily/rhsmd

Actual results:
in /var/log/messages is "rhsmd process exceeded runtime and was killed" and all rhsmd processes killed

Expected results:
no processed killed and no false log message if timeout really not exceeded

Additional info:
Tested with change below

from:

ps_check=$(pgrep -f '/usr/libexec/rhsmd')
pkill -f '/usr/libexec/rhsmd' >/dev/null 2>&1

to:

ps_check=$(ps -Af | grep '/usr/libexec/rhsmd -s' | grep -v grep | awk '{print $2}')
pkill -f '/usr/libexec/rhsmd -s' >/dev/null 2>&1

Comment 3 Rehana 2020-09-30 10:02:28 UTC

*** Bug 1846665 has been marked as a duplicate of this bug. ***

Comment 7 Archana Pandey 2020-11-18 15:16:49 UTC

Reproducer:

[root@lenovo-rd230-01 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 3.2.0-1
subscription management rules: 5.41
subscription-manager: 1.24.42-1.el7
[root@lenovo-rd230-01 ~]#

With already running rhsmd process start cron job

[root@lenovo-rd230-01 /]# /etc/cron.daily/rhsmd
[root@lenovo-rd230-01 /]#
[root@lenovo-rd230-01 ~]# cat /var/log/messages 
Nov 18 04:36:12 lenovo-rd230-01 systemd: Stopping System Logging Service...
Nov 18 04:36:12 lenovo-rd230-01 rsyslogd: [origin software="rsyslogd" swVersion="8.24.0-55.el7" x-pid="1082" x-info="http://www.rsyslog.com"] exiting on signal 15.
Nov 18 04:36:12 lenovo-rd230-01 systemd: Stopped System Logging Service.
Nov 18 04:36:12 lenovo-rd230-01 systemd: Starting System Logging Service...
Nov 18 04:36:12 lenovo-rd230-01 rsyslogd: [origin software="rsyslogd" swVersion="8.24.0-55.el7" x-pid="2275" x-info="http://www.rsyslog.com"] start
Nov 18 04:36:12 lenovo-rd230-01 systemd: Started System Logging Service.
Nov 18 04:37:33 lenovo-rd230-01 rhsmd: In order for Subscription Manager to provide your system with updates, your system must be registered with the Customer Portal. Please enter your Red Hat login to ensure your system is up-to-date.
Nov 18 04:37:43 lenovo-rd230-01 rhsmd: rhsmd process exceeded runtime and was killed.
Nov 18 04:38:33 lenovo-rd230-01 rhsmd: In order for Subscription Manager to provide your system with updates, your system must be registered with the Customer Portal. Please enter your Red Hat login to ensure your system is up-to-date.
Nov 18 04:38:43 lenovo-rd230-01 rhsmd: rhsmd process exceeded runtime and was killed.

                                                                ^^^^------ logging for killed rhsmd process

Verification: 

[root@lenovo-rd230-01 /]# subscription-manager version

server type: This system is currently not registered.

subscription management server: 3.2.0-1

subscription management rules: 5.41

subscription-manager: 1.24.43-1.el7_9

With already running rhsmd process start cron job
[root@lenovo-rd230-01 /]# /etc/cron.daily/rhsmd
[root@lenovo-rd230-01 /]#

[root@lenovo-rd230-01 /]# tail -f /var/log/messages 
Nov 18 04:45:27 lenovo-rd230-01 systemd: Started Enable periodic update of entitlement certificates..
Nov 18 04:45:46 lenovo-rd230-01 systemd: Stopping System Logging Service...
Nov 18 04:45:46 lenovo-rd230-01 rsyslogd: [origin software="rsyslogd" swVersion="8.24.0-55.el7" x-pid="2275" x-info="http://www.rsyslog.com"] exiting on signal 15.
Nov 18 04:45:46 lenovo-rd230-01 systemd: Stopped System Logging Service.
Nov 18 04:45:46 lenovo-rd230-01 systemd: Starting System Logging Service...
Nov 18 04:45:46 lenovo-rd230-01 rsyslogd: [origin software="rsyslogd" swVersion="8.24.0-55.el7" x-pid="13031" x-info="http://www.rsyslog.com"] start
Nov 18 04:45:46 lenovo-rd230-01 systemd: Started System Logging Service.
Nov 18 04:46:05 lenovo-rd230-01 dbus[733]: [system] Activating service name='com.redhat.SubscriptionManager' (using servicehelper)
Nov 18 04:46:05 lenovo-rd230-01 dbus[733]: [system] Successfully activated service 'com.redhat.SubscriptionManager'
Nov 18 04:47:53 lenovo-rd230-01 rhsmd: In order for Subscription Manager to provide your system with updates, your system must be registered with the Customer Portal. Please enter your Red Hat login to ensure your system is up-to-date.

^^^^------ no logging regarding killed rhsmd process

Result: No logging for killed process in /var/log/messages

Comment 11 errata-xmlrpc 2020-12-15 11:20:20 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:5452