Red Hat Bugzilla – Bug 185798
OpenOffice.org crashes X whilst opening a DOC file
Last modified: 2007-11-30 17:11:27 EST
Description of problem: Everytime I try to open a DOC file in OpenOffice.org it crashes X and sends me straight back to the GDM login. Considering that OOo is the primary office suite bundled with FC5 this is pretty bad! Version-Release number of selected component (if applicable): 2.0.2-5.2.2.i386 How reproducible: Always Steps to Reproduce: 1.Browse to DOC file 2.Double-Click to open (or right click and select Open) 3.Wind up back at the login prompt Actual results: Expected results: Additional info:
Have you got Xine installed? I've noticed strange behaviour like this with xine-lib. Does the doc file have many macros in?
No to Xine and no to macros - it's a straight-forward word document, with some extra styles.
Can you attach a small example which is causing a crash?
I would rather not post the document on a public system such as Bugzilla because it is commercially sensitive. Are there any log outputs I can post instead that might indicate what's going on?
Install OOo-debuginfo, run the word file and save the output of the crash. Post that here. I've attached a word file to this bug. Can you run it and see OOo dies? It should help identify the problem.
Created attachment 126316 [details] Small word file to test if it causes the same crash as already seen This file is not commercially sensitive, but is copyright the Association of C and C++ Users. It is used with permission
If it crashes X, then it's really an X bug, needless to say opening a generic .doc does not crash anything for me. You should mention all the X details you know, x.org version, the x.org conf, your video card and so forth. Does anything else crash X when launched, firefox/mozilla/glxgears ? Got a third party video driver, e.g. NVIDIA etc...
Thanks for the bug report. We have reviewed the information you have provided above, and there is some additional information we require that will be helpful in our diagnosis of this issue. Please attach your X server config file (/etc/X11/xorg.conf) and X server log file (/var/log/Xorg.*.log) to the bug report as individual uncompressed file attachments using the bugzilla file attachment link below. After attaching the files, please try using the following option in the device section of xorg.conf, restart the X server, and indicate if the problem still occurs or not: Option "noaccel" We will review this issue again once you've had a chance to attach this information. Thanks in advance.
If this problem is still present in Fedora Core 5, with all available updates applied, please file a bug report in X.Org bugzilla at http://bugs.freedesktop.org in the "xorg" component. Once you've filed your bug report to X.Org, if you paste the new bug URL here, Red Hat will continue to track the issue in the centralized X.Org bug tracker, and will review any bug fixes that become available for consideration in future updates.