1860631 – Sound card Intel 7 Series C216 fails. No dmesg error.

RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Bug 1860631 - Sound card Intel 7 Series C216 fails. No dmesg error.

Summary: Sound card Intel 7 Series C216 fails. No dmesg error.

Keywords:
Status:	CLOSED WONTFIX
Alias:	None
Product:	Red Hat Enterprise Linux 8
Classification:	Red Hat
Component:	pulseaudio
Sub Component:
Version:	8.2
Hardware:	x86_64
OS:	Linux
Priority:	unspecified
Severity:	medium
Target Milestone:	rc
Target Release:	8.0
Assignee:	Wim Taymans
QA Contact:	Desktop QE
Docs Contact:
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+	depends on / blocked

Reported:	2020-07-26 01:01 UTC by Walter Schulze
Modified:	2022-01-26 07:27 UTC (History)
CC List:	1 user (show)
Fixed In Version:
Doc Type:	---
Doc Text:
Clone Of:
Environment:
Last Closed:	2022-01-26 07:27:10 UTC
Type:	Bug
Target Upstream Version:
Embargoed:
Dependent Products:

Attachments	(Terms of Use)

Description Walter Schulze 2020-07-26 01:01:52 UTC

Description of problem:

http://alsa-project.org/db/?f=359f9c070f48ef327fc41276d3979b1bcceb6b56


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:

Comment 1 Walter Schulze 2020-07-26 01:03:10 UTC

!!################################
!!ALSA Information Script v 0.4.65
!!################################

!!Script ran on: Sun Jul 26 00:51:06 UTC 2020


!!Linux Distribution
!!------------------

NAME="Red Hat Enterprise Linux" ID_LIKE="fedora" PRETTY_NAME="Red Hat Enterprise Linux 8.2 (Ootpa)" CPE_NAME="cpe:/o:redhat:enterprise_linux:8.2:GA" HOME_URL="https://www.redhat.com/" BUG_REPORT_URL="https://bugzilla.redhat.com/" REDHAT_BUGZILLA_PRODUCT="Red Hat Enterprise Linux 8" REDHAT_BUGZILLA_PRODUCT_VERSION=8.2 REDHAT_SUPPORT_PRODUCT="Red Hat Enterprise Linux" REDHAT_SUPPORT_PRODUCT_VERSION="8.2" Red Hat Enterprise Linux release 8.2 (Ootpa) Red Hat Enterprise Linux release 8.2 (Ootpa)


!!DMI Information
!!---------------

Manufacturer:      Hewlett-Packard
Product Name:      HP ProBook 6570b
Product Version:   A1029D1103
Firmware Version:  68ICE Ver. F.42
Board Vendor:      Hewlett-Packard
Board Name:        17AB


!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/HPQ6000:00/status 	 15
/sys/bus/acpi/devices/HPQ6001:00/status 	 15
/sys/bus/acpi/devices/IFX0102:00/status 	 15
/sys/bus/acpi/devices/INT340E:00/status 	 15
/sys/bus/acpi/devices/LNXPOWER:01/status 	 1
/sys/bus/acpi/devices/LNXPOWER:02/status 	 1
/sys/bus/acpi/devices/PNP0103:00/status 	 15
/sys/bus/acpi/devices/PNP0401:00/status 	 15
/sys/bus/acpi/devices/PNP0501:00/status 	 15
/sys/bus/acpi/devices/PNP0C01:00/status 	 15
/sys/bus/acpi/devices/PNP0C09:00/status 	 15
/sys/bus/acpi/devices/PNP0C0A:00/status 	 31
/sys/bus/acpi/devices/PNP0C0A:01/status 	 15
/sys/bus/acpi/devices/PNP0C0F:00/status 	 9
/sys/bus/acpi/devices/PNP0C0F:01/status 	 9
/sys/bus/acpi/devices/PNP0C0F:02/status 	 9
/sys/bus/acpi/devices/PNP0C0F:03/status 	 9
/sys/bus/acpi/devices/PNP0C0F:04/status 	 9
/sys/bus/acpi/devices/PNP0C0F:05/status 	 9
/sys/bus/acpi/devices/PNP0C0F:06/status 	 9
/sys/bus/acpi/devices/PNP0C0F:07/status 	 9
/sys/bus/acpi/devices/device:3f/status 	 15
/sys/bus/acpi/devices/device:40/status 	 15
/sys/bus/acpi/devices/device:49/status 	 15
/sys/bus/acpi/devices/device:4e/status 	 15


!!Kernel Information
!!------------------

Kernel release:    4.18.0-193.13.2.el8_2.x86_64
Operating System:  GNU/Linux
Architecture:      x86_64
Processor:         x86_64
SMP Enabled:       Yes


!!ALSA Version
!!------------

Driver version:     
Library version:    
Utilities version:  1.2.1


!!Loaded ALSA modules
!!-------------------



!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes


!!Soundcards recognised by ALSA
!!-----------------------------



!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device [0403]: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller [8086:1e20] (rev 04)
	Subsystem: Hewlett-Packard Company Device [103c:17ab]


!!Loaded sound module options
!!---------------------------


!!ALSA Device nodes
!!-----------------



!!ALSA configuration files
!!------------------------

!!System wide config file (/etc/asound.conf)

#
# Place your global alsa-lib configuration here...
#


!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:272: no soundcards found...

ARECORD

arecord: device_list:272: no soundcards found...

!!Amixer output
!!-------------


!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--


!!All Loaded Modules
!!------------------

ahci
cdrom
cfg80211
cqhci
crc32c_intel
crc_itu_t
dm_log
dm_mirror
dm_mod
dm_region_hash
drm
drm_kms_helper
e1000e
fb_sys_fops
firewire_core
firewire_ohci
fuse
i2c_algo_bit
i915
intel_gtt
libahci
libata
libcrc32c
mmc_core
rfkill
sd_mod
sdhci
sdhci_pci
serio_raw
sg
sr_mod
syscopyarea
sysfillrect
sysimgblt
video
wl
xfs


!!ALSA/HDA dmesg
!!--------------

[    0.027483] ACPI: Added _OSI(Linux-Dell-Video)
[    0.027483] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    0.027483] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)


!!Packages installed
!!--------------------

alsa-lib-1.2.1.2-3.el8.x86_64
alsa-utils-1.2.1-2.el8.x86_64
alsa-plugins-pulseaudio-1.1.9-1.el8.x86_64

Comment 2 Walter Schulze 2020-07-26 01:03:47 UTC

[root@HP-ProBook6570b modprobe.d]# lspci
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C216 Chipset Family MEI Controller #1 (rev 04)
00:19.0 Ethernet controller: Intel Corporation 82579V Gigabit Network Connection (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C216 Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
00:1c.2 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 (rev c4)
00:1c.3 PCI bridge: Intel Corporation 7 Series/C216 Chipset Family PCI Express Root Port 4 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
23:00.0 FireWire (IEEE 1394): JMicron Technology Corp. IEEE 1394 Host Controller (rev 30)
23:00.1 System peripheral: JMicron Technology Corp. SD/MMC Host Controller (rev 30)
23:00.2 SD Host controller: JMicron Technology Corp. Standard SD Host Controller (rev 30)
24:00.0 Network controller: Broadcom Inc. and subsidiaries BCM43228 802.11a/b/g/n
[root@HP-ProBook6570b modprobe.d]#

Comment 3 Walter Schulze 2020-07-27 01:05:52 UTC

Hello,

I found the root cause.

This is due to the akmod-wl package that enables Broadcom Wireless chipset

https://access.redhat.com/discussions/4058171

When this is installed, it breaks the sound card and PPP adapter for VPN

Comment 6 RHEL Program Management 2022-01-26 07:27:10 UTC

After evaluating this issue, there are no plans to address it further or fix it in an upcoming release.  Therefore, it is being closed.  If plans change such that this issue will be fixed in an upcoming release, then the bug can be reopened.

Note You need to log in before you can comment on or make changes to this bug.