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DescriptionShwetha Kallesh
2020-07-28 07:34:56 UTC
Description of problem:
Traceback when there is a typo proxy username/password in /etc/rhsm/rhsm.conf file
Version-Release number of selected component (if applicable):
[root@kvm-02-guest05 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: Unknown
subscription management rules: Unknown
subscription-manager: 1.27.10-1.git.3.25bc797.el8
How reproducible:
only with few commands
Steps to Reproduce:
[root@kvm-02-guest05 ~]# cat /etc/rhsm/rhsm.conf | grep proxy
# an http proxy server to use
proxy_hostname = auto-services.usersys.redhat.com
# The scheme to use for the proxy when updating repo definitions, if needed
proxy_scheme = http
# port for http proxy server
proxy_port = 3127
# user name for authenticating to an http proxy, if needed
proxy_user = redaht -------> please note the typo
# password for basic http proxy auth, if needed
proxy_password = redhat
# host/domain suffix blacklist for proxy, if needed
no_proxy =
[root@kvm-02-guest05 ~]# subscription-manager list --avail
Traceback (most recent call last):
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 707, in _request
conn.request(request_type, handler, body=body, headers=final_headers)
File "/usr/lib64/python3.6/http/client.py", line 1254, in request
self._send_request(method, url, body, headers, encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1300, in _send_request
self.endheaders(body, encode_chunked=encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1249, in endheaders
self._send_output(message_body, encode_chunked=encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1036, in _send_output
self.send(msg)
File "/usr/lib64/python3.6/http/client.py", line 974, in send
self.connect()
File "/usr/lib64/python3.6/http/client.py", line 1414, in connect
super().connect()
File "/usr/lib64/python3.6/http/client.py", line 950, in connect
self._tunnel()
File "/usr/lib64/python3.6/http/client.py", line 929, in _tunnel
message.strip()))
OSError: Tunnel connection failed: 407 Proxy Authentication Required
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 176, in update_check
self._sync_with_server(uep, consumer_uuid)
File "/usr/lib64/python3.6/site-packages/subscription_manager/facts.py", line 88, in _sync_with_server
uep.updateConsumer(consumer_uuid, facts=self.get_facts())
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 1160, in updateConsumer
ret = self.conn.request_put(method, params)
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 892, in request_put
return self._request("PUT", method, params, headers=headers)
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 909, in _request
info=info, headers=headers, cert_key_pairs=cert_key_pairs)
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 743, in _request
raise ProxyException(err)
rhsm.connection.ProxyException: Tunnel connection failed: 407 Proxy Authentication Required
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/sbin/subscription-manager", line 11, in <module>
load_entry_point('subscription-manager==1.27.10', 'console_scripts', 'subscription-manager')()
File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
return managercli.ManagerCLI().main()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 3251, in main
ret = CLI.main(self)
File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
return cmd.main()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 546, in main
return_code = self._do_command()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2894, in _do_command
after_date=after_date,
File "/usr/lib64/python3.6/site-packages/rhsmlib/services/entitlement.py", line 374, in get_available_pools
items_per_page=_items_per_page
File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 344, in get_available_entitlements
items_per_page=items_per_page
File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 563, in get_filtered_pools_list
items_per_page=items_per_page
File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 279, in list_pools
require(FACTS).update_check(uep, consumer_uuid)
File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 186, in update_check
raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
[root@kvm-02-guest05 ~]# subscription-manager role --list
Proxy connection failed, please check your settings.
[root@kvm-02-guest05 ~]# subscription-manager repos --list
Traceback (most recent call last):
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 707, in _request
conn.request(request_type, handler, body=body, headers=final_headers)
File "/usr/lib64/python3.6/http/client.py", line 1254, in request
self._send_request(method, url, body, headers, encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1300, in _send_request
self.endheaders(body, encode_chunked=encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1249, in endheaders
self._send_output(message_body, encode_chunked=encode_chunked)
File "/usr/lib64/python3.6/http/client.py", line 1036, in _send_output
self.send(msg)
File "/usr/lib64/python3.6/http/client.py", line 974, in send
self.connect()
File "/usr/lib64/python3.6/http/client.py", line 1414, in connect
super().connect()
File "/usr/lib64/python3.6/http/client.py", line 950, in connect
self._tunnel()
File "/usr/lib64/python3.6/http/client.py", line 929, in _tunnel
message.strip()))
OSError: Tunnel connection failed: 407 Proxy Authentication Required
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/sbin/subscription-manager", line 11, in <module>
load_entry_point('subscription-manager==1.27.10', 'console_scripts', 'subscription-manager')()
File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main
return managercli.ManagerCLI().main()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 3251, in main
ret = CLI.main(self)
File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main
return cmd.main()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 546, in main
return_code = self._do_command()
File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2537, in _do_command
supported_resources = get_supported_resources()
File "/usr/lib64/python3.6/site-packages/subscription_manager/utils.py", line 250, in get_supported_resources
return uep.get_supported_resources()
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 959, in get_supported_resources
self._load_supported_resources()
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 947, in _load_supported_resources
resources_list = self.conn.request_get("/")
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 883, in request_get
return self._request("GET", method, headers=headers, cert_key_pairs=cert_key_pairs)
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 909, in _request
info=info, headers=headers, cert_key_pairs=cert_key_pairs)
File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 743, in _request
raise ProxyException(err)
rhsm.connection.ProxyException: Tunnel connection failed: 407 Proxy Authentication Required
Actual results:
Expected results:
Additional info:
Verification:
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: Unknown
subscription management rules: Unknown
subscription-manager: 1.27.13-1.el8
[root@hpe-dl380pgen8-02-vm-3 ~]# cat /etc/rhsm/rhsm.conf | grep proxy
# an http proxy server to use
proxy_hostname = auto-services.usersys.redhat.com
# The scheme to use for the proxy when updating repo definitions, if needed
proxy_scheme = http
# port for http proxy server
proxy_port = 3127
# user name for authenticating to an http proxy, if needed
proxy_user = redhat
# password for basic http proxy auth, if needed
proxy_password = redhst
# host/domain suffix blacklist for proxy, if needed
no_proxy =
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager list --avail
Proxy error, unable to connect to proxy server.
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager role --list
Proxy connection failed, please check your settings.
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager list --avail --ondate 2020-09-09
Proxy error, unable to connect to proxy server.
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager repos --list
Proxy error, unable to connect to proxy server.
[root@hpe-dl380pgen8-02-vm-3 ~]# subscription-manager refresh
Proxy error, unable to connect to proxy server.
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2020:4460
Description of problem: Traceback when there is a typo proxy username/password in /etc/rhsm/rhsm.conf file Version-Release number of selected component (if applicable): [root@kvm-02-guest05 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: Unknown subscription management rules: Unknown subscription-manager: 1.27.10-1.git.3.25bc797.el8 How reproducible: only with few commands Steps to Reproduce: [root@kvm-02-guest05 ~]# cat /etc/rhsm/rhsm.conf | grep proxy # an http proxy server to use proxy_hostname = auto-services.usersys.redhat.com # The scheme to use for the proxy when updating repo definitions, if needed proxy_scheme = http # port for http proxy server proxy_port = 3127 # user name for authenticating to an http proxy, if needed proxy_user = redaht -------> please note the typo # password for basic http proxy auth, if needed proxy_password = redhat # host/domain suffix blacklist for proxy, if needed no_proxy = [root@kvm-02-guest05 ~]# subscription-manager list --avail Traceback (most recent call last): File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 707, in _request conn.request(request_type, handler, body=body, headers=final_headers) File "/usr/lib64/python3.6/http/client.py", line 1254, in request self._send_request(method, url, body, headers, encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1300, in _send_request self.endheaders(body, encode_chunked=encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1249, in endheaders self._send_output(message_body, encode_chunked=encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1036, in _send_output self.send(msg) File "/usr/lib64/python3.6/http/client.py", line 974, in send self.connect() File "/usr/lib64/python3.6/http/client.py", line 1414, in connect super().connect() File "/usr/lib64/python3.6/http/client.py", line 950, in connect self._tunnel() File "/usr/lib64/python3.6/http/client.py", line 929, in _tunnel message.strip())) OSError: Tunnel connection failed: 407 Proxy Authentication Required During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 176, in update_check self._sync_with_server(uep, consumer_uuid) File "/usr/lib64/python3.6/site-packages/subscription_manager/facts.py", line 88, in _sync_with_server uep.updateConsumer(consumer_uuid, facts=self.get_facts()) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 1160, in updateConsumer ret = self.conn.request_put(method, params) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 892, in request_put return self._request("PUT", method, params, headers=headers) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 909, in _request info=info, headers=headers, cert_key_pairs=cert_key_pairs) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 743, in _request raise ProxyException(err) rhsm.connection.ProxyException: Tunnel connection failed: 407 Proxy Authentication Required During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 11, in <module> load_entry_point('subscription-manager==1.27.10', 'console_scripts', 'subscription-manager')() File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main return managercli.ManagerCLI().main() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 3251, in main ret = CLI.main(self) File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main return cmd.main() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 546, in main return_code = self._do_command() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2894, in _do_command after_date=after_date, File "/usr/lib64/python3.6/site-packages/rhsmlib/services/entitlement.py", line 374, in get_available_pools items_per_page=_items_per_page File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 344, in get_available_entitlements items_per_page=items_per_page File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 563, in get_filtered_pools_list items_per_page=items_per_page File "/usr/lib64/python3.6/site-packages/subscription_manager/managerlib.py", line 279, in list_pools require(FACTS).update_check(uep, consumer_uuid) File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 186, in update_check raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log " Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details. [root@kvm-02-guest05 ~]# subscription-manager role --list Proxy connection failed, please check your settings. [root@kvm-02-guest05 ~]# subscription-manager repos --list Traceback (most recent call last): File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 707, in _request conn.request(request_type, handler, body=body, headers=final_headers) File "/usr/lib64/python3.6/http/client.py", line 1254, in request self._send_request(method, url, body, headers, encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1300, in _send_request self.endheaders(body, encode_chunked=encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1249, in endheaders self._send_output(message_body, encode_chunked=encode_chunked) File "/usr/lib64/python3.6/http/client.py", line 1036, in _send_output self.send(msg) File "/usr/lib64/python3.6/http/client.py", line 974, in send self.connect() File "/usr/lib64/python3.6/http/client.py", line 1414, in connect super().connect() File "/usr/lib64/python3.6/http/client.py", line 950, in connect self._tunnel() File "/usr/lib64/python3.6/http/client.py", line 929, in _tunnel message.strip())) OSError: Tunnel connection failed: 407 Proxy Authentication Required During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 11, in <module> load_entry_point('subscription-manager==1.27.10', 'console_scripts', 'subscription-manager')() File "/usr/lib64/python3.6/site-packages/subscription_manager/scripts/subscription_manager.py", line 87, in main return managercli.ManagerCLI().main() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 3251, in main ret = CLI.main(self) File "/usr/lib64/python3.6/site-packages/subscription_manager/cli.py", line 183, in main return cmd.main() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 546, in main return_code = self._do_command() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 2537, in _do_command supported_resources = get_supported_resources() File "/usr/lib64/python3.6/site-packages/subscription_manager/utils.py", line 250, in get_supported_resources return uep.get_supported_resources() File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 959, in get_supported_resources self._load_supported_resources() File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 947, in _load_supported_resources resources_list = self.conn.request_get("/") File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 883, in request_get return self._request("GET", method, headers=headers, cert_key_pairs=cert_key_pairs) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 909, in _request info=info, headers=headers, cert_key_pairs=cert_key_pairs) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 743, in _request raise ProxyException(err) rhsm.connection.ProxyException: Tunnel connection failed: 407 Proxy Authentication Required Actual results: Expected results: Additional info: