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Bug 1862425 - unexpected 'Service level preference not set' after a successful 'service_level_agreement set to "Premium".'
Summary: unexpected 'Service level preference not set' after a successful 'service_lev...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: subscription-manager
Version: 8.3
Hardware: Unspecified
OS: Unspecified
urgent
urgent
Target Milestone: rc
: 8.3
Assignee: Jiri Hnidek
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-07-31 12:17 UTC by John Sefler
Modified: 2020-11-04 01:40 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-11-04 01:39:45 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 2308 0 None closed 1862425: Fix setting service-level; ENT-1862425 2020-09-03 19:30:43 UTC
Red Hat Product Errata RHBA-2020:4460 0 None None None 2020-11-04 01:39:51 UTC

Description John Sefler 2020-07-31 12:17:43 UTC 
Description of problem:

After setting a service level preference, calling subscription-manager service-level --show is not returning the value just set.

Version-Release number of selected component (if applicable):
[root@hpe-dl380pgen8-02-vm-11 ~]# rpm -q subscription-manager
subscription-manager-1.27.11-1.el8.x86_64


How reproducible:


Steps to Reproduce:
[root@hpe-dl380pgen8-02-vm-11 ~]# subscription-manager register --auto-attach --serverurl=subscription.rhsm.stage.redhat.com
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: stage_auto_testuser
Password: 
CACHED_SYSPURPOSE: /var/lib/rhsm/cache/syspurpose.json
The system has been registered with ID: 49ded3b4-5de9-455f-bad6-a075f4978504
The registered system name is: hpe-dl380pgen8-02-vm-11.hpe2.lab.eng.bos.redhat.com
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 Beta
Status:       Subscribed

[root@hpe-dl380pgen8-02-vm-11 ~]# subscription-manager service-level --set="Premium"
service_level_agreement set to "Premium".
[root@hpe-dl380pgen8-02-vm-11 ~]# 
[root@hpe-dl380pgen8-02-vm-11 ~]# subscription-manager service-level --show
Service level preference not set
[root@hpe-dl380pgen8-02-vm-11 ~]# 


Actual results:
  Service level preference not set


Expected results:
  Current service level: Premium


Additional info:
Comment 3 Rehana 2020-08-11 09:07:39 UTC 
reproducing on :
==================

# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.1.16-1
subscription management rules: 5.40
subscription-manager: 1.27.11-1.el8

[root@kvm-07-guest23 ~]# subscription-manager register --auto-attach --serverurl=subscription.rhsm.stage.redhat.com
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rhel****
Password: 
CACHED_SYSPURPOSE: /var/lib/rhsm/cache/syspurpose.json
The system has been registered with ID: 4a7f94a8-d467-483c-bd43-46e03afe3abb
The registered system name is: kvm-07-guest23.hv2.lab.eng.bos.redhat.com
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 High Touch Beta
Status:       Subscribed

[root@kvm-07-guest23 ~]# subscription-manager service-level --set="Premium"
service_level_agreement set to "Premium".
[root@kvm-07-guest23 ~]# subscription-manager service-level --show
Service level preference not set


Verification on : 
================

# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.1.16-1
subscription management rules: 5.40
subscription-manager: 1.27.13-1.el8

# rpm -q subscription-manager --changelog | grep 1862425
- 1862425: Fix setting service-level (jhnidek)

[root@hpe-dl380pgen8-02-vm-8 ~]# subscription-manager register --auto-attach --serverurl=subscription.rhsm.stage.redhat.com
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rhel*****
Password: 
The system has been registered with ID: 712e8ed5-5db5-4dfe-8d0c-77201160a2d5
The registered system name is: hpe-dl380pgen8-02-vm-8.hpe2.lab.eng.bos.redhat.com
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 High Touch Beta
Status:       Subscribed

To use Red Hat Insights, install the insights-client package.
To opt out of Red Hat Insights, run "insights-client --unregister" or reregister with "--no-insights".

[root@hpe-dl380pgen8-02-vm-8 ~]# subscription-manager service-level --set="Premium"
service_level_agreement set to "Premium".

[root@hpe-dl380pgen8-02-vm-8 ~]# subscription-manager service-level --show
Current service level: Premium

# syspurpose show
{
  "service_level_agreement": "Premium"
}

Based on the above observation ,moving this bug to verified.
Comment 6 errata-xmlrpc 2020-11-04 01:39:45 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:4460
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