Bug 1866318 - [RHOCS Usability Study][Dashboard] Users found it difficult to navigate to the OCS dashboard
Summary: [RHOCS Usability Study][Dashboard] Users found it difficult to navigate to th...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: OpenShift Container Platform
Classification: Red Hat
Component: Console Storage Plugin
Version: 4.4
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: ---
: 4.8.0
Assignee: Sanjal Katiyar
QA Contact: Mugdha Soni
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2020-08-05 11:01 UTC by Harish NV Rao
Modified: 2023-09-15 00:46 UTC (History)
8 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2021-07-27 22:32:47 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
Block and file . (131.69 KB, image/png)
2021-05-31 18:32 UTC, Mugdha Soni
no flags Details
Object Service (124.30 KB, image/png)
2021-06-01 06:59 UTC, Mugdha Soni
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Github openshift console pull 8496 0 None open Bug 1866318: [RHOCS Usability Study][Dashboard] Users found it difficult to navigate to the OCS dashboard 2021-03-29 07:30:13 UTC
Red Hat Product Errata RHSA-2021:2438 0 None None None 2021-07-27 22:33:31 UTC

Description Harish NV Rao 2020-08-05 11:01:32 UTC
Description of problem:

The dashboard is valuable and easy for users to monitor OCS but it was not clear initially that OCS monitoring falls under Persistent Storage and Object Service. Users did not associate the terms “persistent storage” and object service” with OCS. One user commented that “object service was abstract”.

UX issue severity level: 2-High (refer below mentioned doc for severity levels)

This BZ is being filed based on the Usability study conducted on RHOCS during July 2020. A complete report on this Usability study can be found here: https://docs.google.com/presentation/d/1w65Rl2ZsTew-TIqgKUaZ9Y-1DmG1Z4Y59sYQjYC_mMM/edit#slide=id.g547716335e_0_260


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
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Actual results:


Expected results:


Additional info:

Comment 1 Yuval 2020-08-10 07:57:42 UTC
we are trying to push a solution for that with the OLM team. currently we decided to keep the dashboards where they are and not move them into the storage area, but we are still discussing that.

Comment 5 Mugdha Soni 2021-05-31 18:32:05 UTC
Created attachment 1788339 [details]
Block and file .

Comment 6 Mugdha Soni 2021-06-01 06:59:21 UTC
Created attachment 1788423 [details]
Object Service

Comment 7 Mugdha Soni 2021-06-01 12:34:11 UTC
The UI modifications mentioned in comment#4 are reflected in version "ocs-operator.v4.8.0-404.ci". The screenshot for the same has been attached in comment#5 and comment#6 . 

Thank you
Mugdha Soni

Comment 10 errata-xmlrpc 2021-07-27 22:32:47 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.8.2 bug fix and security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:2438

Comment 11 Red Hat Bugzilla 2023-09-15 00:46:04 UTC
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 500 days


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