Description of problem: Users did not understand what “Data Resiliency- Pending” meant. The alert details page repeated the same information on the dashboard, e.g. “Disk device... not responding.” The alert message didn’t help diagnose the problem-the alert stated the problem but users wanted to know what they could do. One user ignored the alert message on the dashboard because it read like an URL. Users questioned the value of Alert details page when it showed an empty chart. One user questioned what “Firing” meant for State. UX issue severity level: 3-Medium (refer below mentioned doc for severity levels) This BZ is being filed based on the Usability study conducted on RHOCS during July 2020. A complete report on this Usability study can be found here: https://docs.google.com/presentation/d/1w65Rl2ZsTew-TIqgKUaZ9Y-1DmG1Z4Y59sYQjYC_mMM/edit#slide=id.g547716335e_0_260 Version-Release number of selected component (if applicable): How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info:
Moving it to UX, to determine what needs to fixed here as this is a generic component.
If we dont have more information to add at the moment lets remove the link to the alert details page. we need to check how can we have a clear information about each alert.
Setting target release to the active development branch (4.8.0). For any fixes, where required , cloned BZs will be created for those release maintenance streams. @badhikar , does https://bugzilla.redhat.com/show_bug.cgi?id=1866322#c2 make sense?
Yes it does. Moving it to assigned. And targeting for this sprint. We will remove the link for `Show Details` from our dashboards. However it will remain the same in the main cluster dashboard.
Reopening this bug based on discussion starting at https://github.com/openshift/console/pull/8231#issuecomment-785113674. https://github.com/openshift/console/pull/8265 reverts the change to hide the link. The comment here shows that many of the frontend alert details issues have been addressed: https://github.com/openshift/console/pull/8231#issuecomment-785836918 The alert description should be improved, but this is not a console issue. It's a problem with the alert itself.
Created attachment 1789234 [details] Linkable Alert details
Created attachment 1789235 [details] Alerting rules
Created attachment 1789236 [details] Alerting state's description.
Hi Bipul The following was observed :- a. Alert details were link able and screenshot for same is attached in comment#8. b. Alerting Rules list page was present under Monitoring > Alerting . Screenshot for same has been attached in comment#9. c. Alerting state descriptions are present under Alert detail page . Screenshot for same has been attached in comment#10. Are there any other modifications that were suppose to be validated or can this bug be moved to verified based on above observations? Thanks Mugdha Soni
Based on comment#11 and comment#12 , moving this bug to verified state . Thankyou Mugdha Soni
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory (Moderate: OpenShift Container Platform 4.8.2 bug fix and security update), and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2021:2438