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Bug 1871016 - managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found)
Summary: managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (40...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Hosts - Content
Version: 6.8.0
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: 6.8.0
Assignee: Jonathon Turel
QA Contact: Stephen Wadeley
URL:
Whiteboard:
Depends On:
Blocks: 1886737
TreeView+ depends on / blocked
 
Reported: 2020-08-21 06:38 UTC by qianzhan
Modified: 2020-10-27 13:08 UTC (History)
5 users (show)

Fixed In Version: tfm-rubygem-katello-3.16.0.4-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1886737 (view as bug list)
Environment:
Last Closed: 2020-10-27 13:05:30 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Foreman Issue Tracker 30749 0 Normal Closed Add /owners/:id/system_purpose to RHSM Proxies Controller 2020-12-15 04:20:08 UTC
Red Hat Product Errata RHSA-2020:4366 0 None None None 2020-10-27 13:08:45 UTC

Description qianzhan 2020-08-21 06:38:31 UTC 
Description of problem:
managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found)

Version-Release number of selected component (if applicable):
subscription-manager-1.27.15-1.el8.x86_64
dnf-plugin-subscription-manager-1.27.15-1.el8.x86_64
python3-subscription-manager-rhsm-1.27.15-1.el8.x86_64
subscription-manager-rhsm-certificates-1.27.15-1.el8.x86_64
tfm-rubygem-katello-3.16.0-0.16.rc5.1.el7sat.noarch
katello-3.16.0-0.4.rc4.el7sat.noarch
candlepin-3.1.16-1.el7sat.noarch

How reproducible:
always

Steps to Reproduce:
This issue happens when I try to reproduce another bug:
1. On RHEL-8.3.0-20200811.0 system, update subscription-manager version from subscription-manager-1.27.13-1.el8.x86_64 to subscription-manager-1.27.15-1.el8.

2. Register RHEL-8.3.0-20200811.0 against Satellite6.8.0-snap-11.0:
[root@ibm-x3650m4-01-vm-02 ~]# subscription-manager  register
Registering to: ent-01-vm-02.lab.eng.nay.redhat.com:443/rhsm
Username: admin
Password: 
The system has been registered with ID: 07de19de-a1e7-46de-a1a9-55b995de31d0
The registered system name is: ibm-x3650m4-01-vm-02.ibm2.lab.eng.bos.redhat.com
[root@ibm-x3650m4-01-vm-02 ~]# subscription-manager  service-level --show
Service level preference not set
[root@ibm-x3650m4-01-vm-02 ~]# syspurpose show
{}

3. Set service level by subscription-manager:
[root@ibm-x3650m4-01-vm-02 ~]# subscription-manager  service-level --set=Self-Support
[root@ibm-x3650m4-01-vm-02 ~]# echo $?
70
[root@ibm-x3650m4-01-vm-02 ~]# syspurpose show
{}
[root@ibm-x3650m4-01-vm-02 ~]# subscription-manager  service-level --show
Service level preference not set
[root@ibm-x3650m4-01-vm-02 ~]# subscription-manager  service-level --set=Self-Support


4. Check rhsm.log:
[root@ibm-x3650m4-01-vm-02 ~]# tail -f /var/log/rhsm/rhsm.log 
    writer.save(ostree_config)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/model.py", line 317, in save
    self.repo_file.save()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/config.py", line 135, in save
    self.config_parser.save()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/config.py", line 121, in save
    super(KeyFileConfigParser, self).save()
  File "/usr/lib64/python3.6/site-packages/rhsm/config.py", line 138, in save
    mode = os.stat(self.config_file).st_mode
FileNotFoundError: [Errno 2] No such file or directory: '/etc/ostree/remotes.d/redhat.conf'
2020-08-21 02:18:31,694 [INFO] subscription-manager:198769:MainThread @managerlib.py:72 - Consumer created: ibm-x3650m4-01-vm-02.ibm2.lab.eng.bos.redhat.com (07de19de-a1e7-46de-a1a9-55b995de31d0)
2020-08-21 02:18:37,512 [INFO] subscription-manager:198769:MainThread @entcertlib.py:131 - certs updated:
Total updates: 0
Found (local) serial# []
Expected (UEP) serial# []
Added (new)
  <NONE>
Deleted (rogue):
  <NONE>
2020-08-21 02:19:45,685 [WARNING] subscription-manager:198892:MainThread @cache.py:901 - Unable to get data for <class 'subscription_manager.cache.SyspurposeValidFieldsCache'> using REST API: HTTP error (404 - Not Found): 
2020-08-21 02:19:45,685 [ERROR] subscription-manager:198892:MainThread @managercli.py:1363 - HTTP error (404 - Not Found): 
Traceback (most recent call last):
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1351, in _do_command
    self.set()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1372, in set
    super(ServiceLevelCommand, self).set()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 746, in set
    self._is_provided_value_valid(self.options.set)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 711, in _is_provided_value_valid
    valid_fields = self._get_valid_fields()
  File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 681, in _get_valid_fields
    valid_fields = get_syspurpose_valid_fields(uep=self.cp, identity=self.identity)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/syspurposelib.py", line 161, in get_syspurpose_valid_fields
    syspurpose_valid_fields = cache.read_data(uep, identity)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 905, in read_data
    raise rest_err
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 899, in read_data
    current_data = self._sync_with_server(uep=uep, consumer_uuid=identity.uuid)
  File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 929, in _sync_with_server
    data = uep.getOwnerSyspurposeValidFields(owner['key'])
  File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 1264, in getOwnerSyspurposeValidFields
    return self.conn.request_get(method)
  File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 880, in request_get
    return self._request("GET", method, headers=headers, cert_key_pairs=cert_key_pairs)
  File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 906, in _request
    info=info, headers=headers, cert_key_pairs=cert_key_pairs)
  File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 765, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 839, in validateResponse
    raise RestlibException(response['status'], error_msg, response.get('headers'))
rhsm.connection.RestlibException: HTTP error (404 - Not Found): 
2020-08-21 02:19:45,689 [ERROR] subscription-manager:198892:MainThread @managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found): 


Actual results:
As step 3, subscription-manager can not set service level.
As step 4, an error happens when trying to set service level: "Unable to retrieve service levels: HTTP error (404 - Not Found)"

Expected results:
Service level should be set by subscription-manager successfully, and there should not be any error in rhsm.log

Additional info:
Comment 2 qianzhan 2020-08-26 08:52:06 UTC 
This bug also exists on RHEL-8.3.0-20200825.0 against Satellite6.8.0-snap-12.0
Comment 3 William Poteat 2020-08-26 16:07:09 UTC 
It would appear that Satellite 6.8 whitelist does not inlcude the endpoint:

/owners/%s/system_purpose
Comment 4 Jonathon Turel 2020-08-31 18:26:20 UTC 
Created redmine issue https://projects.theforeman.org/issues/30749 from this bug
Comment 5 Bryan Kearney 2020-09-01 20:04:34 UTC 
Moving this bug to POST for triage into Satellite since the upstream issue https://projects.theforeman.org/issues/30749 has been resolved.
Comment 7 qianzhan 2020-09-11 03:43:29 UTC 
Fixed In Version: tfm-rubygem-katello-3.16.0.4-1, and the available Satellite-6.8.0-snap-14.0 has tfm-rubygem-katello-3.16.0.3-1.el7sat.noarch. So will verify this bug when next new Satellite-6.8.0 is available.
Comment 8 qianzhan 2020-09-11 04:56:06 UTC 
Version-Release number of selected component (if applicable):
subscription-manager-1.27.15-1.el8.x86_64
tfm-rubygem-katello-3.16.0.7-1.el7sat.noarch


1. Register RHEL-8.3.0-20200909.1 against Satellite6.8.0-snap-15.0:

[root@kvm-08-guest12 ~]# subscription-manager  register
Registering to: ent-01-vm-01.lab.eng.nay.redhat.com:443/rhsm
Username: admin
Password: 
The system has been registered with ID: f4949929-f9f8-4d1c-82bb-82fb8f263ba6
The registered system name is: kvm-08-guest12.hv2.lab.eng.bos.redhat.com

2. Set service level by subscription-manager:

[root@kvm-08-guest12 ~]# subscription-manager  service-level --show
Service level preference not set
[root@kvm-08-guest12 ~]# syspurpose show
{}
[root@kvm-08-guest12 ~]# subscription-manager  service-level --set=Self-Support
service_level_agreement set to "Self-Support".
[root@kvm-08-guest12 ~]# echo $?
0
[root@kvm-08-guest12 ~]# syspurpose show
{
  "service_level_agreement": "Self-Support"
}
[root@kvm-08-guest12 ~]# subscription-manager  service-level --show
Current service level: Self-Support
[root@kvm-08-guest12 ~]# 


Move this bug to VERIFIED.
Comment 11 errata-xmlrpc 2020-10-27 13:05:30 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Satellite 6.8 release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:4366
Comment 12 errata-xmlrpc 2020-10-27 13:08:43 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Satellite 6.8 release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:4366
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