Bug 1871016
| Summary: | managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found) | |||
|---|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | qianzhan | |
| Component: | Hosts - Content | Assignee: | Jonathon Turel <jturel> | |
| Status: | CLOSED ERRATA | QA Contact: | Stephen Wadeley <swadeley> | |
| Severity: | high | Docs Contact: | ||
| Priority: | unspecified | |||
| Version: | 6.8.0 | CC: | jhnidek, jturel, pcreech, redakkan, wpoteat | |
| Target Milestone: | 6.8.0 | Keywords: | Triaged | |
| Target Release: | Unused | |||
| Hardware: | Unspecified | |||
| OS: | Unspecified | |||
| Whiteboard: | ||||
| Fixed In Version: | tfm-rubygem-katello-3.16.0.4-1 | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | ||
| Clone Of: | ||||
| : | 1886737 (view as bug list) | Environment: | ||
| Last Closed: | 2020-10-27 13:05:30 UTC | Type: | Bug | |
| Regression: | --- | Mount Type: | --- | |
| Documentation: | --- | CRM: | ||
| Verified Versions: | Category: | --- | ||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
| Cloudforms Team: | --- | Target Upstream Version: | ||
| Embargoed: | ||||
| Bug Depends On: | ||||
| Bug Blocks: | 1886737 | |||
This bug also exists on RHEL-8.3.0-20200825.0 against Satellite6.8.0-snap-12.0 It would appear that Satellite 6.8 whitelist does not inlcude the endpoint: /owners/%s/system_purpose Created redmine issue https://projects.theforeman.org/issues/30749 from this bug Moving this bug to POST for triage into Satellite since the upstream issue https://projects.theforeman.org/issues/30749 has been resolved. Fixed In Version: tfm-rubygem-katello-3.16.0.4-1, and the available Satellite-6.8.0-snap-14.0 has tfm-rubygem-katello-3.16.0.3-1.el7sat.noarch. So will verify this bug when next new Satellite-6.8.0 is available. Version-Release number of selected component (if applicable):
subscription-manager-1.27.15-1.el8.x86_64
tfm-rubygem-katello-3.16.0.7-1.el7sat.noarch
1. Register RHEL-8.3.0-20200909.1 against Satellite6.8.0-snap-15.0:
[root@kvm-08-guest12 ~]# subscription-manager register
Registering to: ent-01-vm-01.lab.eng.nay.redhat.com:443/rhsm
Username: admin
Password:
The system has been registered with ID: f4949929-f9f8-4d1c-82bb-82fb8f263ba6
The registered system name is: kvm-08-guest12.hv2.lab.eng.bos.redhat.com
2. Set service level by subscription-manager:
[root@kvm-08-guest12 ~]# subscription-manager service-level --show
Service level preference not set
[root@kvm-08-guest12 ~]# syspurpose show
{}
[root@kvm-08-guest12 ~]# subscription-manager service-level --set=Self-Support
service_level_agreement set to "Self-Support".
[root@kvm-08-guest12 ~]# echo $?
0
[root@kvm-08-guest12 ~]# syspurpose show
{
"service_level_agreement": "Self-Support"
}
[root@kvm-08-guest12 ~]# subscription-manager service-level --show
Current service level: Self-Support
[root@kvm-08-guest12 ~]#
Move this bug to VERIFIED.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory (Important: Satellite 6.8 release), and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2020:4366 Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory (Important: Satellite 6.8 release), and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2020:4366 |
Description of problem: managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found) Version-Release number of selected component (if applicable): subscription-manager-1.27.15-1.el8.x86_64 dnf-plugin-subscription-manager-1.27.15-1.el8.x86_64 python3-subscription-manager-rhsm-1.27.15-1.el8.x86_64 subscription-manager-rhsm-certificates-1.27.15-1.el8.x86_64 tfm-rubygem-katello-3.16.0-0.16.rc5.1.el7sat.noarch katello-3.16.0-0.4.rc4.el7sat.noarch candlepin-3.1.16-1.el7sat.noarch How reproducible: always Steps to Reproduce: This issue happens when I try to reproduce another bug: 1. On RHEL-8.3.0-20200811.0 system, update subscription-manager version from subscription-manager-1.27.13-1.el8.x86_64 to subscription-manager-1.27.15-1.el8. 2. Register RHEL-8.3.0-20200811.0 against Satellite6.8.0-snap-11.0: [root@ibm-x3650m4-01-vm-02 ~]# subscription-manager register Registering to: ent-01-vm-02.lab.eng.nay.redhat.com:443/rhsm Username: admin Password: The system has been registered with ID: 07de19de-a1e7-46de-a1a9-55b995de31d0 The registered system name is: ibm-x3650m4-01-vm-02.ibm2.lab.eng.bos.redhat.com [root@ibm-x3650m4-01-vm-02 ~]# subscription-manager service-level --show Service level preference not set [root@ibm-x3650m4-01-vm-02 ~]# syspurpose show {} 3. Set service level by subscription-manager: [root@ibm-x3650m4-01-vm-02 ~]# subscription-manager service-level --set=Self-Support [root@ibm-x3650m4-01-vm-02 ~]# echo $? 70 [root@ibm-x3650m4-01-vm-02 ~]# syspurpose show {} [root@ibm-x3650m4-01-vm-02 ~]# subscription-manager service-level --show Service level preference not set [root@ibm-x3650m4-01-vm-02 ~]# subscription-manager service-level --set=Self-Support 4. Check rhsm.log: [root@ibm-x3650m4-01-vm-02 ~]# tail -f /var/log/rhsm/rhsm.log writer.save(ostree_config) File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/model.py", line 317, in save self.repo_file.save() File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/config.py", line 135, in save self.config_parser.save() File "/usr/lib64/python3.6/site-packages/subscription_manager/plugin/ostree/config.py", line 121, in save super(KeyFileConfigParser, self).save() File "/usr/lib64/python3.6/site-packages/rhsm/config.py", line 138, in save mode = os.stat(self.config_file).st_mode FileNotFoundError: [Errno 2] No such file or directory: '/etc/ostree/remotes.d/redhat.conf' 2020-08-21 02:18:31,694 [INFO] subscription-manager:198769:MainThread @managerlib.py:72 - Consumer created: ibm-x3650m4-01-vm-02.ibm2.lab.eng.bos.redhat.com (07de19de-a1e7-46de-a1a9-55b995de31d0) 2020-08-21 02:18:37,512 [INFO] subscription-manager:198769:MainThread @entcertlib.py:131 - certs updated: Total updates: 0 Found (local) serial# [] Expected (UEP) serial# [] Added (new) <NONE> Deleted (rogue): <NONE> 2020-08-21 02:19:45,685 [WARNING] subscription-manager:198892:MainThread @cache.py:901 - Unable to get data for <class 'subscription_manager.cache.SyspurposeValidFieldsCache'> using REST API: HTTP error (404 - Not Found): 2020-08-21 02:19:45,685 [ERROR] subscription-manager:198892:MainThread @managercli.py:1363 - HTTP error (404 - Not Found): Traceback (most recent call last): File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1351, in _do_command self.set() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 1372, in set super(ServiceLevelCommand, self).set() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 746, in set self._is_provided_value_valid(self.options.set) File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 711, in _is_provided_value_valid valid_fields = self._get_valid_fields() File "/usr/lib64/python3.6/site-packages/subscription_manager/managercli.py", line 681, in _get_valid_fields valid_fields = get_syspurpose_valid_fields(uep=self.cp, identity=self.identity) File "/usr/lib64/python3.6/site-packages/subscription_manager/syspurposelib.py", line 161, in get_syspurpose_valid_fields syspurpose_valid_fields = cache.read_data(uep, identity) File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 905, in read_data raise rest_err File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 899, in read_data current_data = self._sync_with_server(uep=uep, consumer_uuid=identity.uuid) File "/usr/lib64/python3.6/site-packages/subscription_manager/cache.py", line 929, in _sync_with_server data = uep.getOwnerSyspurposeValidFields(owner['key']) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 1264, in getOwnerSyspurposeValidFields return self.conn.request_get(method) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 880, in request_get return self._request("GET", method, headers=headers, cert_key_pairs=cert_key_pairs) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 906, in _request info=info, headers=headers, cert_key_pairs=cert_key_pairs) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 765, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 839, in validateResponse raise RestlibException(response['status'], error_msg, response.get('headers')) rhsm.connection.RestlibException: HTTP error (404 - Not Found): 2020-08-21 02:19:45,689 [ERROR] subscription-manager:198892:MainThread @managercli.py:1364 - Error: Unable to retrieve service levels: HTTP error (404 - Not Found): Actual results: As step 3, subscription-manager can not set service level. As step 4, an error happens when trying to set service level: "Unable to retrieve service levels: HTTP error (404 - Not Found)" Expected results: Service level should be set by subscription-manager successfully, and there should not be any error in rhsm.log Additional info: