Bug 1878535 - Registration fails for byos instances
Summary: Registration fails for byos instances
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: insights-client
Version: 8.2
Hardware: Unspecified
OS: Unspecified
Target Milestone: rc
: 8.0
Assignee: Štěpán Tomsa
QA Contact: Pavol Kotvan
Depends On:
TreeView+ depends on / blocked
Reported: 2020-09-13 21:23 UTC by Andre Pitanga
Modified: 2021-10-02 04:31 UTC (History)
0 users

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Last Closed:
Type: Bug
Target Upstream Version:

Attachments (Terms of Use)

Description Andre Pitanga 2020-09-13 21:23:34 UTC
Description of problem:

Insights client fails with error, providing scant information, when first registering a Cloud Access (BYOL/BYOS) instance on EC2.

Version-Release number of selected component (if applicable):

insights-client --version
Client: 3.0.13-1
Core: 3.0.150-1

How reproducible:


Steps to Reproduce:
1. Stand up a new instance on Ec2 using a RHEL8.0 Cloud Access enabled AMI, in other words bring-your-own-subscription. (e.g. ami-03cda30b7a23bda26).  The new instance can access yum mirrors w/o friction via RHUI

2. Attempt to register client with Red Hat Insight

Actual results:

[root@ip-172-31-42-159 ~]# insights-client --register
Unable to fetch egg url. Defaulting to /release
Could not connect to the Insights API. Run insights-client --test-connection for more information.
[root@ip-172-31-42-159 ~]# insights-client --test-connection
Running Connection Tests...
=== Begin Upload URL Connection Test ===
Testing: https://cert-api.access.redhat.com/r/insights/uploads/
HTTP Status Code: 401
HTTP Status Text: Unauthorized
HTTP Response Text: Insights services authentication failed

Connection failed
=== End Upload URL Connection Test: FAILURE ===

=== Begin API URL Connection Test ===
Testing: https://cert-api.access.redhat.com/r/insights/
HTTP Status Code: 200
HTTP Status Text: OK
HTTP Response Text: lub-dub
Successfully connected to: https://cert-api.access.redhat.com/r/insights/
=== End API URL Connection Test: SUCCESS ===

Connectivity tests completed with some errors
See /var/log/insights-client/insights-client.log for more details.```

Expected results:

Either registration should work, because the instance _is_ entitled via Cloud Access and Insights should be included, or a human readable, meaningful error message should be displayed instead

Additional info:
[root@ip-172-31-1-42 ~]# cat /etc/redhat-release 
Red Hat Enterprise Linux release 8.2 (Ootpa)

Note You need to log in before you can comment on or make changes to this bug.