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Bug 1881343

Summary: sosreports upload using redhat-support-tool fail with strong passwords
Product: Red Hat Enterprise Linux 8 Reporter: Sujay <skhadkik>
Component: redhat-support-lib-pythonAssignee: Pranita Ghole <pghole>
Status: CLOSED ERRATA QA Contact: Miroslav Hradílek <mhradile>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 8.0CC: cww, mhradile, pghole
Target Milestone: rcFlags: pm-rhel: mirror+
Target Release: 8.0   
Hardware: Unspecified   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2021-05-18 15:43:51 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Sujay 2020-09-22 08:42:32 UTC 
Description of problem:

When attempting to upload a case attachment using a strong password (60 characters) it fails:

[root@director1 ~]# redhat-support-tool addattachment -c 02755296 -d sosreport /var/tmp/sosreport-director1-02755296-2020-09-18-kunmxqd.tar.xz 
Please enter your RHN user ID: rhit_osp-002_uploader
Save the user ID in /root/.redhat-support-tool/redhat-support-tool.conf (y/n): n                                                           
Please enter the password for rhit_osp-002_uploader: 
Save the password for rhit_osp-002_uploader in /root/.redhat-support-tool/redhat-support-tool.conf (y/n): n
Uploading sosreport-director1-02755296-2020-09-18-kunmxqd.tar.xz to the case ...     failed.
ERROR: Problem encountered whilst uploading the attachment.  Please consult the Red Hat Support Tool logs for details.

...

2020-09-18 12:38:26,110 - redhat_support_tool.plugins.add_attachment - ERROR - ERROR: Problem encountered whilst uploading the attachment.  Please consult the Red Hat Support Tool logs for details.
2020-09-18 12:38:26,110 - redhat_support_tool.helpers.launchhelper - ERROR - Invalid header value b'Basic <REDAC>\n<TED>'
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/redhat_support_tool/helpers/launchhelper.py", line 106, in run
    return cls.non_interactive_action()
  File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/add_attachment.py", line 437, in non_interactive_action
    useFtp=self.use_ftp)
  File "/usr/lib/python3.6/site-packages/redhat_support_lib/infrastructure/brokers.py", line 629, in add
    description)[0]
  File "/usr/lib/python3.6/site-packages/redhat_support_lib/infrastructure/proxy.py", line 83, in upload
    response = conn.doUpload(url, fileName, fileChunk, description)
  File "/usr/lib/python3.6/site-packages/redhat_support_lib/web/connection.py", line 123, in doUpload
    self._doUpload(url, fileName, fileChunk, description)
  File "/usr/lib/python3.6/site-packages/redhat_support_lib/web/connection.py", line 224, in _doUpload
    self.__connection.putheader(key, value)
  File "/usr/lib64/python3.6/http/client.py", line 1232, in putheader
    raise ValueError('Invalid header value %r' % (values[i],))
ValueError: Invalid header value b'Basic <REDAC>\n<TED>'

Version-Release number of selected component (if applicable):


How reproducible:


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Additional info:
Comment 7 errata-xmlrpc 2021-05-18 15:43:51 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (redhat-support-lib-python bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2021:1824