Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1917299 - Satellite-installer failed to register Satellite with Red Hat Insights.
Summary: Satellite-installer failed to register Satellite with Red Hat Insights.
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Installation
Version: 6.9.0
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: 6.9.0
Assignee: satellite6-bugs
QA Contact: Jameer Pathan
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-01-18 09:21 UTC by Jameer Pathan
Modified: 2021-04-21 13:25 UTC (History)
1 user (show)

Fixed In Version: satellite-installer-6.9.0.10-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2021-04-21 13:25:36 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHSA-2021:1313 0 None None None 2021-04-21 13:25:54 UTC

Description Jameer Pathan 2021-01-18 09:21:54 UTC 
Description of problem:
Error while registering Satellite with Red Hat Insights.

Version-Release number of selected component (if applicable):
- Satellite 6.9.0 snap 9

How reproducible:


Steps to Reproduce:
1. Install Satellite 6.9.0 snap 9
2. Run "satellite-installer --register-with-insights"

Actual results:
satellite-installer failed with following error:

2021-01-18 03:55:38 [NOTICE] [post] Registering the system with Red Hat Insights
Traceback (most recent call last):
	14: from /usr/sbin/satellite-installer:8:in `<main>'
	13: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/kafo_configure.rb:50:in `run'
	12: from /opt/theforeman/tfm/root/usr/share/gems/gems/clamp-1.1.2/lib/clamp/command.rb:132:in `run'
	11: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/kafo_configure.rb:169:in `run'
	10: from /opt/theforeman/tfm/root/usr/share/gems/gems/clamp-1.1.2/lib/clamp/command.rb:63:in `run'
	 9: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/kafo_configure.rb:205:in `execute'
	 8: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/kafo_configure.rb:521:in `run_installation'
	 7: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hooking.rb:51:in `execute'
	 6: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hooking.rb:51:in `each'
	 5: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hooking.rb:53:in `block in execute'
	 4: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hook_context.rb:19:in `execute'
	 3: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hook_context.rb:19:in `instance_eval'
	 2: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hooking.rb:35:in `block (4 levels) in load'
	 1: from /opt/theforeman/tfm/root/usr/share/gems/gems/kafo-6.1.2/lib/kafo/hooking.rb:35:in `instance_eval'
/usr/share/foreman-installer/katello/hooks/post/25-register_with_insights.rb:14:in `block (4 levels) in load': undefined method `warning' for #<Kafo::Logger:0x0000000002656c90> (NoMethodError)
Did you mean?  warn


Expected results:
- Successfully able to register Satellite with Red Hat Insights.

Additional info:
Comment 4 Jameer Pathan 2021-02-05 09:09:15 UTC 
Verified 

Verified with:
- Satellite 6.9.0 snap 12
- satellite-installer-6.9.0.10-1.el7sat.noarch

Test steps:
- Run "satellite-installer --register-with-insights" when satellite is not registered to the portal.

satellite-installer output:

2021-02-05 03:58:55 [NOTICE] [post] Executing hooks in group post
  Success!
  * Satellite is running at https://satellite.example.com

  * To install an additional Capsule on separate machine continue by running:

      capsule-certs-generate --foreman-proxy-fqdn "$CAPSULE" --certs-tar "/root/$CAPSULE-certs.tar"
  * Capsule is running at https://satellite.example.com:9090

  The full log is at /var/log/foreman-installer/satellite.log
Package versions are being locked.
2021-02-05 03:58:57 [NOTICE] [post] Registering the system with Red Hat Insights
2021-02-05 03:59:07 [WARN  ] [post] Insights registration failed. Please check 'insights-client --test-connection' for more details.
2021-02-05 03:59:07 [NOTICE] [post] All hooks in group post finished

*******************************************************************************************************
- Run "satellite-installer --register-with-insights" when satellite is registered to the portal.
satellite-installer output:

2021-02-05 02:50:05 [NOTICE] [post] Executing hooks in group post
  Success!
  * Satellite is running at https://satellite.example.com

  * To install an additional Capsule on separate machine continue by running:

      capsule-certs-generate --foreman-proxy-fqdn "$CAPSULE" --certs-tar "/root/$CAPSULE-certs.tar"
  * Capsule is running at https://satellite.example.com:9090

  The full log is at /var/log/foreman-installer/satellite.log
Package versions are being locked.
2021-02-05 02:50:07 [NOTICE] [post] Registering the system with Red Hat Insights
2021-02-05 02:51:01 [NOTICE] [post] All hooks in group post finished

[root@hp-z840-01 ~]# insights-client --status
System is registered locally via .registered file. Registered at 2021-02-05T02:50:23.239837
Insights API confirms registration.
Comment 7 errata-xmlrpc 2021-04-21 13:25:36 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: Satellite 6.9 Release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:1313
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