Bug 19179 - ..../hock is not found 500 error
..../hock is not found 500 error
Product: Red Hat Web Site
Classification: Red Hat
Component: Product_Activation (Show other bugs)
i386 Linux
medium Severity medium
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Assigned To: Tom Lancaster
Paul Lindner
Depends On:
  Show dependency treegraph
Reported: 2000-10-16 09:15 EDT by Jeffrey Cohen
Modified: 2007-04-18 12:29 EDT (History)
0 users

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Last Closed: 2001-04-25 07:58:15 EDT
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Regression: ---
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Verified Versions:
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

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Description Jeffrey Cohen 2000-10-16 09:15:28 EDT
The 'hock' tool is no where to be found.

Comment 1 Jeffrey Cohen 2000-10-16 15:34:12 EDT
Well, I found it and looks like it works.

But it doesn't return any registration numbers.

Comment 2 Jeffrey Cohen 2000-10-19 11:06:08 EDT
Not found 500 error once again.............


                            You've reached this page because of a technical
problem that occurred while executing your last request. Our web engineers
                            automatically receive an email alerting them of your
difficulty and will address the issue promptly. We apologize for any

                            Please enter this problem in Bugzilla if you
continue to experience problems. 

                            Return to redhat.com. 

Comment 3 Paul Lindner 2000-10-23 10:49:08 EDT
http://webadmin.rwc.redhat.com/apps/hock/ seems to work for me..
Comment 4 Jeffrey Cohen 2000-10-23 12:47:35 EDT
It is not working again......

Comment 5 Jeffrey Cohen 2000-10-24 13:39:52 EDT
IT's extreeeeeeeeeeeeemly 
Comment 6 Jeffrey Cohen 2000-10-26 12:04:40 EDT

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to
complete your request.

Please contact the server administrator, webadmin@redhat.com and inform them of
the time the error occurred, and anything you might have done that may
have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an
ErrorDocument to handle the request. 

Apache/1.3.12 Server at webadmin.rwc.redhat.com Port 80
Comment 7 Paul Lindner 2000-10-26 16:31:13 EDT
unbroken again.

Really a problem with the apache setup on that box...
Comment 8 Jeffrey Cohen 2000-10-26 16:55:58 EDT
Can I get a simple explanation as to why this keeps recurring???


Comment 9 Jeffrey Cohen 2000-10-27 10:07:16 EDT

Internal Server Error ....
Comment 10 Tom Lancaster 2001-04-24 15:22:29 EDT
/me resolves this since there has been no activity for 6 months. Jcohen please
feel free to reopen if you have additional details.
Comment 11 Jeffrey Cohen 2001-04-24 15:31:56 EDT
Sorry, you asked.

Seems not to be working.

I am able to get to 

http://www.redhat.com/apps/hock/ and http://webadmin.rwc.redhat.com/apps/hock/

both appear fine, but only the 'hock' off the webadmin... address actually
returns a registration number.  Additionally, I have been having some sort of
cookies problem with the webadmin's 'hock' site.  Occasionally I try to access
the page and all I get is a 'log out' button staring me in the face.  If I log
out, close my browser, restart my browser, and try to access the page, I can
usually get back in.

What's up?

Thanks.  Jeff
Comment 12 Tom Lancaster 2001-04-24 17:11:01 EDT
Alrighty, since I asked... 
Can you give me an example of how this is supposed to work, ie: a number I could
put in to get results back.
As for the cookie problem, that's some sort of groups caching going on - I
didn't have to close my browser to get in, however - just logged out and back
Comment 13 Jeffrey Cohen 2001-04-25 07:58:10 EDT
You can enter an item code for any Red Hat item that has warranty service
attached to it:


then just enter the quantity of reg numbers you need and where you would like
them sent.

Comment 14 Tom Lancaster 2001-04-27 19:47:25 EDT
This bug has been opened and closed more times than a saloon door, so you won't
be surprised if i... close it again.
Note: it should be working on www.redhat.com now, as we've fixed sendmail there.

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