Bug 1926342 - Customer Portal Incorrectly Showing Available Errata for RHEL 8 Systems
Summary: Customer Portal Incorrectly Showing Available Errata for RHEL 8 Systems
Keywords:
Status: CLOSED DUPLICATE of bug 1804234
Alias: None
Product: Red Hat Hybrid Cloud Console (console.redhat.com)
Classification: Red Hat
Component: Patch
Version: unspecified
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
: ---
Assignee: smcdowel
QA Contact: Jan Krocil
Matt Werner
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-02-08 16:49 UTC by myoder
Modified: 2021-04-30 00:21 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
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Clone Of:
Environment:
Last Closed: 2021-04-22 14:43:21 UTC
Target Upstream Version:
Embargoed:


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Description myoder 2021-02-08 16:49:42 UTC
Description of problem:

RHEL 8 servers are showing they need an errata installed but the servers are up to date.  One errata, RHEA-2020:4724 in particular, was only showing up after installing this package:

  perl-Mozilla-CA-20160104-7.module+el8.3.0+6498+9eecfe51.noarch


2 servers show needing this errata from the portal, however, only one shows as having available via yum.  But neither will update that errata:

First server (RHEL 8.3) with candlepin id 0fb44c85-4669-4b36-82e3-45a138a03719:

[root@rhel8-antso-dev ~]# yum list-sec | grep "4724"
RHEA-2020:4724 enhancement    perl-Mozilla-CA-20160104-7.module+el8.3.0+6498+31ea7642.noarch

[root@rhel8-antso-dev ~]# yum update --advisory RHEA-2020:4724
Updating Subscription Management repositories.
Last metadata expiration check: 0:20:38 ago on Mon 08 Feb 2021 11:07:28 AM EST.
No security updates needed, but 54 updates available
Dependencies resolved.
Nothing to do.
Complete!


Second server (RHEL 8.2) with candlepin id  64104b1e-7b07-4465-b494-48bed39eb1d8 :

[root@dhcp-12-212-238 ~]# yum list-sec | grep 4724

[root@dhcp-12-212-238 ~]# yum update --advisory RHEA-2020:4724
Updating Subscription Management repositories.
This system is registered to Red Hat Subscription Management, but is not receiving updates. You can use subscription-manager to assign subs
Last metadata expiration check: 0:09:50 ago on Mon 08 Feb 2021 11:17:10 AM EST.
No security updates needed, but 243 updates available
Dependencies resolved.
Nothing to do.
Complete!

Yet both show needing the errata from Customer Portal.

I tested this on a fully up to date RHEL 8.3 server (decommissioned now), but the only way to clear the errata, was to remove the perl-Mozilla-CA package.  If that package was installed, then only one errata was displayed in customer portal, RHEA-2020:4724.

Version-Release number of selected component (if applicable):
RHEL 8 (8.2 and 8.3)

How reproducible:
always

Steps to Reproduce:
1. Register a rhel8 system to the portal
2. If perl-Mozilla-CA package is not installed, install it
3. Customer portal shows RHEA-2020:4724 as needing to be installed but can't install it

Actual results:


Expected results:


Additional info:
The errata title is this:
~~~
An update for the perl-IO-Socket-SSL:2.066 and perl-libwww-perl:6.34 modules is now available for Red Hat Enterprise Linux 8.
~~~
- I also tried installing perl-IO-Socket-SSL and perl-libwww-perl but that didn't help.
- I noticed there are 3 versions of the perl-Mozilla-CA package in that errata, all with different context values (the trailing hex-dec before the .noarch).  The package I have installed has context 9eecfe51.  Not sure what context is, but may have an impact.

Comment 3 smcdowel 2021-04-22 14:43:21 UTC

*** This bug has been marked as a duplicate of bug 1804234 ***


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