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Bug 1931665

Summary: Need clearer error message when manifest is no longer valid when syncing inventory
Product: Red Hat Satellite Reporter: Mike McCune <mmccune>
Component: RH Cloud - InventoryAssignee: Shimon Shtein <sshtein>
Status: CLOSED ERRATA QA Contact: addubey
Severity: medium Docs Contact:
Priority: unspecified    
Version: 6.8.0CC: ahumbe, aruzicka, egolov, jpathan, rjerrido, sshtein, syamamot, wpinheir
Target Milestone: 6.12.0Keywords: Triaged, UserExperience
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: foreman_rh_cloud_5.0.32 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2022-11-16 13:32:29 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
screenshot none

Description Mike McCune 2021-02-22 21:40:22 UTC 
When a Satellite's manifest becomes invalid (changes upstream or expires), the user in Satellite is often presented with a very generic "500 Error":

"Request failed with status code 500"

This requires the customer to dig through the log files to determine the error, often results in a case being filed and takes time and effort to solve a common situation.

We should handle this situation with more grace and a useful error message stating:

"Your Subscription Manifest needs to be refreshed to enable inventory upload. Please go here to refresh."
Comment 1 Mike McCune 2021-02-22 21:47:19 UTC 
Note, there is code in Katello that can render notifications when the manifest isn't valid, see:

https://mmccune.fedorapeople.org/scratch/subs-expired-notif.png
Comment 2 Mike McCune 2021-02-22 21:47:43 UTC 
Created attachment 1758719 [details]
screenshot
Comment 11 Dana Singleterry 2022-09-21 09:35:41 UTC 
*** Bug 2092208 has been marked as a duplicate of this bug. ***
Comment 15 errata-xmlrpc 2022-11-16 13:32:29 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Satellite 6.12 Release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2022:8506