Bug 1940625 - Subscriptions to Satellite are randomly lost
Summary: Subscriptions to Satellite are randomly lost
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Candlepin
Version: 6.8.0
Hardware: x86_64
OS: Linux
high
high
Target Milestone: 6.8.5
Assignee: Chris "Ceiu" Rog
QA Contact: Cole Higgins
URL:
Whiteboard:
Depends On: 1937692
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-03-18 18:35 UTC by James Jeffers
Modified: 2021-12-23 06:20 UTC (History)
28 users (show)

Fixed In Version: candlepin-2.9.32-1, candlepin-3.1.26-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of: 1935093
Environment:
Last Closed: 2021-03-31 19:48:19 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Knowledge Base (Solution) 5870321 0 None None None 2021-03-18 18:35:26 UTC
Red Hat Product Errata RHBA-2021:1057 0 None None None 2021-03-31 19:48:21 UTC

Comment 2 James Jeffers 2021-03-18 18:38:30 UTC 
@anazmy can you elaborate on:

"Actual results:

After a while the vm will loose the subscription. This happens to all VMs using this sub, not only one."
Comment 3 Ahmed Nazmy 2021-03-18 18:53:49 UTC 
Sure, my point this is not affecting just one vm, but multiple vms, maybe all vms using derived subscriptions. Though I did not investigate the whole environment, but the impact was prominent.
Comment 4 James Jeffers 2021-03-19 19:16:10 UTC 
(In reply to Ahmed Nazmy from comment #3)
> Sure, my point this is not affecting just one vm, but multiple vms, maybe
> all vms using derived subscriptions. Though I did not investigate the whole
> environment, but the impact was prominent.

I think a concern of QE for the z-stream are verification steps they can use once a resolution is presented.
Comment 8 Mike McCune 2021-03-25 17:58:09 UTC 
Note: while testing the upgrade to the candlepin version for this bug the first time it started, the Candlepin service took 4-5 minutes to start on one of my lab hosts.

After a restart, Candlepin came up fast as normal but if you see a failure in the upgrade to 6.8.5 that includes this error in the installer:

[DEBUG 2021-03-25T13:43:53 main]  Foreman_smartproxy[sat-r220-10.lab.eng.rdu2.redhat.com](provider=rest_v3): Received response 500 from request to https://sat-r220-10.lab.eng.rdu2.redhat.com/api/v2/smart_proxies?search=name=%22sat-r220-10.lab.eng.rdu2.redhat.com%22
[ERROR 2021-03-25T13:43:53 main]  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[sat-r220-10.lab.eng.rdu2.redhat.com]: Could not evaluate: Proxy sat-r220-10.lab.eng.rdu2.redhat.com cannot be retrieved: unknown error (response 500)
[ERROR 2021-03-25T13:43:53 main] /usr/share/foreman-installer/modules/foreman/lib/puppet/provider/foreman_smartproxy/rest_v3.rb:7:in `proxy'

it may be because Candlepin's startup was slow. If this happens, please let us in Engineering know so we can track down the cause if this is a general issue.
Comment 15 errata-xmlrpc 2021-03-31 19:48:19 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Satellite 6.8.5 Async Bug Fix Update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2021:1057
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