Created attachment 1782519 [details]
Screenshot from the tool's error

Description of problem:
The problem reporting tool cannot collect information about the problem that occured in the system (eg gnome shell crash) and eventually cannot send it. The problem the tool is analyzing crash data for half an hour and then reports that cannot collect information - user should try again later. Independent how many times or what problem it is related to, result is the same. 

Version-Release number of selected component (if applicable):
Problem Reporting 1.3.6

How reproducible:
After a crash in the system, a pop-up window appears asking if I want to report a problem. After agreeing the problem reporting tools opens and starts it operation. after 30-40 minutes reports that it cannot collect data. 


Steps to Reproduce:
1.As above
2.
3.

Actual results:
Tool not collecting data

Expected results:
Tool collecting respective crash data and sending report to bugzilla. 

Additional info: