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Bug 1980811 - Wacom Cintiq 22HD and 22HD Touch are Missing Touch Strip Mode Selection
Summary: Wacom Cintiq 22HD and 22HD Touch are Missing Touch Strip Mode Selection
Keywords:
Status: CLOSED MIGRATED
Alias: None
Product: Red Hat Enterprise Linux 9
Classification: Red Hat
Component: mutter
Version: 9.0
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: beta
: ---
Assignee: Carlos Garnacho
QA Contact: Michael Boisvert
URL:
Whiteboard:
Depends On: 1666070 1681803
Blocks: 1739559
TreeView+ depends on / blocked
 
Reported: 2021-07-09 15:14 UTC by Michael Boisvert
Modified: 2023-09-15 16:54 UTC (History)
9 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of: 1666070
Environment:
Last Closed: 2023-09-15 16:54:21 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


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System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker   RHEL-4091 0 None Migrated None 2023-09-15 16:54:16 UTC

Description Michael Boisvert 2021-07-09 15:14:17 UTC 
Same behavior exhibited in RHEL 9.0.

+++ This bug was initially created as a clone of Bug #1666070 +++

Description of problem: The Wacom Cintiq 22HD and 22HDT are supposed have a mode switching button without LED indicators and 2 modes for the rear mounted touch strips, but the mode selection button is incorrectly handled as a normal button. This means the tablet only has one mode for the touch strips.

There was some confusing on an older bug about whether these tablets actually have mode switching, but Wacom says: "The ambidextrous design of the Cintiq 22HD touch features a pair of rear-mounted Touch Strips, along with accompanying Touch Strip Toggle buttons. Each control up to four application-specific functions, such as brush size, zooming, scrolling and on-screen canvas rotation."

It was also mentioned on similar bugs that not having LED mode indicators, there needs to be a more clever solution. 

Actual results: The mode switching button is handled as a regular button. 

Expected results: There are at least two touchstrip modes for each side with the mode switching button correctly mapped.

--- Additional comment from Chris Van Hoof on 2019-02-20 14:46:14 UTC ---

Moving to 8.1 per SST discussion after reviewing 8.0.1 priorities

--- Additional comment from Tomas Pelka on 2019-07-04 06:35:48 UTC ---

Jonas I guess there is no plan to fix this in 8.1.0, correct?

--- Additional comment from Tomas Pelka on 2019-07-10 09:10:45 UTC ---

(In reply to Tomas Pelka from comment #2)
> Jonas I guess there is no plan to fix this in 8.1.0, correct?

Do you want me to move to 8.2?

--- Additional comment from Carlos Garnacho on 2019-07-10 10:00:37 UTC ---

I think that will be better. We still don't have the support for this upstream.

There were plans about having a OSD for those mode switches (as there are no leds), but we need to add support for multiple mode buttons, instead of a single mode-switching one.

--- Additional comment from Carlos Garnacho on 2019-11-29 23:49:35 UTC ---

There's now a fix fresh from upstream for 22HD and 22HDT pair of mode switch buttons. The multiple 24HDT mode switch buttons are still harder to handle though...

I would need some flags for it.

--- Additional comment from Carlos Garnacho on 2019-12-04 14:51:52 UTC ---

The fix is available in mutter-3.32.2-21.

--- Additional comment from errata-xmlrpc on 2019-12-04 20:39:50 UTC ---

Bug report changed to ON_QA status by Errata System.
A QE request has been submitted for advisory RHBA-2019:47130-02
https://errata.devel.redhat.com/advisory/47130

--- Additional comment from Michael Boisvert on 2019-12-12 17:05:31 UTC ---

I tested mutter-3.32.2-21 against a 22HD. The touch strip now has 4 modes and the OSD to show each mode.

--- Additional comment from errata-xmlrpc on 2020-04-28 00:03:09 UTC ---

Bug report changed to RELEASE_PENDING status by Errata System.
Advisory RHSA-2019:47130-06 has been changed to PUSH_READY status.
https://errata.devel.redhat.com/advisory/47130

--- Additional comment from errata-xmlrpc on 2020-04-28 16:08:59 UTC ---

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:1766
Comment 2 Michael Boisvert 2021-09-08 15:52:43 UTC 
Still occurring on RHEL 9.0 Beta.
Comment 7 Michael Boisvert 2023-07-26 14:15:10 UTC 
After testing this on a clean RHEL-9.3 installation with mutter-40.9-14, the mode switching buttons on both the 22HD and 22HDT can still be programmed and are not seen as mode switching buttons.
Comment 8 Michael Boisvert 2023-07-26 14:22:59 UTC 
Also, the 24HD's mode switching works perfectly.
Comment 11 RHEL Program Management 2023-09-15 16:52:24 UTC 
Issue migration from Bugzilla to Jira is in process at this time. This will be the last message in Jira copied from the Bugzilla bug.
Comment 12 RHEL Program Management 2023-09-15 16:54:21 UTC 
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

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