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Bug 1999048

Summary:

Status of installed product is shown as "Not subscribed" when the system is actually "Partially subscribed"

Product:

Red Hat Enterprise Linux 9

Reporter:

Rehana <redakkan>

Component:

subscription-manager

Assignee:

Jiri Hnidek <jhnidek>

Status:

CLOSED ERRATA

QA Contact:

Red Hat subscription-manager QE Team <rhsm-qe>

Severity:

unspecified

Docs Contact:

Priority:

unspecified

Version:

9.0

CC:

arpandey, jhnidek, jsefler

Target Milestone:

Keywords:

Triaged

Target Release:

9.0

Flags:

pm-rhel: mirror+

Hardware:

Unspecified

OS:

Unspecified

Whiteboard:

Fixed In Version:

subscription-manager-1.29.23-1.el9

Doc Type:

If docs needed, set a value

Doc Text:

Story Points:

---

Clone Of:

Clones:

2000326 (view as bug list)

Environment:

Last Closed:

2022-05-17 15:58:12 UTC

Type:

Bug

Regression:

---

Mount Type:

---

Documentation:

---

CRM:

Verified Versions:

Category:

---

oVirt Team:

---

RHEL 7.3 requirements from Atomic Host:

Cloudforms Team:

---

Target Upstream Version:

Embargoed:

Bug Depends On:

Bug Blocks:

2000326

Attachments:

Description	Flags
unsubscribed	none

Description Rehana 2021-08-30 10:25:52 UTC

Created attachment 1819046 [details]
unsubscribed

Description of problem:


Version-Release number of selected component (if applicable):
# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.2.20-1
subscription management rules: 5.41
subscription-manager: 1.29.18-2.el9

How reproducible:
always

Steps to Reproduce:
1.Modify the system facts to create a partial subscription scenario

#echo '{"virt.is_guest":"False", "cpu.cpu_socket(s)":"22"}' > /etc/rhsm/facts/custom.facts

2. Register and attach only 4 quantity of the subscription

3.Installed product status  on CLI is displayed correctly , but the install product status on cockpit was show as "Not subscribed" ( PFA: notsubscribed.png) 

# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Red Hat Enterprise Linux Server, Standard (Physical or Virtual Nodes):
- Only supports 4 of 22 sockets.

System Purpose Status: Not Specified

# subscription-manager list --installed
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        9.0
Arch:           x86_64
Status:         Partially Subscribed
Status Details: Only supports 4 of 22 sockets.
Starts:         08/05/2021
Ends:           08/04/2022


Actual results:
Installed product status in cockpit is shown as 'Not subscribed (Not supported by a valid subscription)' 


Expected results:
It should be 'Partially Subscribed'

Additional info:

Comment 3 Archana Pandey 2021-12-13 10:28:49 UTC

Pre-verification:  

reproducer : on subscription-manager: 1.29.21-1.el9

Steps to Reproduce: 
[root@kvm-02-guest17 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.2.21-1
subscription management rules: 5.41
subscription-manager: 1.29.21-1.el9
[root@kvm-02-guest17 ~]# 
1. Modify the system facts to create a partial subscription scenario as follow

#echo '{"virt.is_guest":"False", "cpu.cpu_socket(s)":"4"}' > /etc/rhsm/facts/custom.facts


2. Register and attach only 2 quantity of the subscription
[root@kvm-02-guest17 ~]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Red Hat Enterprise Linux Server, Standard (Physical or Virtual Nodes):
- Only supports 2 of 4 sockets.


System Purpose Status: Not Specified

[root@kvm-02-guest17 ~]# 
[root@kvm-02-guest17 ~]# subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        9.0
Arch:           x86_64
Status:         Partially Subscribed                    <<<<<<<<<<<<<<<<<< partially subscribed status on cli
Status Details: Only supports 2 of 4 sockets.
Starts:         12/10/2021
Ends:           12/09/2022


Installed product status  on CLI is displayed correctly , but the install product status on cockpit was show as "Not subscribed" ( PFA:  attachment 1846023 [details]) 

==================================================================================================================================

Pre-verification steps: verifying on subscription-manager: 1.29.21-1.git.48.0160c7a.el9

[root@kvm-02-guest17 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.2.21-1
subscription management rules: 5.41
subscription-manager: 1.29.21-1.git.48.0160c7a.el9
[root@kvm-02-guest17 ~]# 
[root@kvm-02-guest17 ~]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Red Hat Enterprise Linux Server, Standard (Physical or Virtual Nodes):
- Only supports 2 of 4 sockets.

System Purpose Status: Not Specified

[root@kvm-02-guest17 ~]# 
[root@kvm-02-guest17 ~]# subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        9.0
Arch:           x86_64
Status:         Partially Subscribed
Status Details: Only supports 2 of 4 sockets.
Starts:         12/10/2021
Ends:           12/09/2022

Actual Results: Installed product status on CLI and cockpit is shown as "Partially Subscribed" ( PFA:  attachment 1846024 [details]) 

Expected results: It should be 'Partially Subscribed'


Based on the above observation, setting verified field to tested.

Comment 6 Archana Pandey 2022-02-02 06:44:56 UTC

Created attachment 1858554 [details]
subscription status on cockpit displayed coreectly

Comment 7 Archana Pandey 2022-02-02 06:48:18 UTC

Verifying on subscription-manager-1.29.23-1.el9.x86_64

Steps to verify: 

[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 3.2.22-1
subscription management rules: 5.41
subscription-manager: 1.29.23-1.el9
[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# subscription-manager register --username rhel9GA --password ******
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
The system has been registered with ID: 89e66757-536e-48e1-b9e9-719139b6d492
The registered system name is: dell-per630-fc-01.dell2.lab.eng.bos.redhat.com
[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# subscription-manager list --installed 
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        9.0
Arch:           x86_64
Status:         Not Subscribed
Status Details: Not supported by a valid subscription.
Starts:         
Ends:           

[root@dell-per630-fc-01 ~]# 

[root@dell-per630-fc-01 ~]# subscription-manager attach --pool 8a99f9ac7e6e1db8017eb54725b41a35 --quantity 4
Successfully attached a subscription for: Red Hat Enterprise Linux Server, Standard (Physical or Virtual Nodes)
[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# subscription-manager list --installed 
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        9.0
Arch:           x86_64  
Status:         Partially Subscribed                          <<<<<<<<<<< Partially subscribed
Status Details: Only supports 4 of 22 sockets.
Starts:         02/01/2022
Ends:           02/16/2022

[root@dell-per630-fc-01 ~]# 
[root@dell-per630-fc-01 ~]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Insufficient

Red Hat Enterprise Linux Server, Standard (Physical or Virtual Nodes):
- Only supports 4 of 22 sockets.

System Purpose Status: Not Specified

[root@dell-per630-fc-01 ~]# 

Status on cockpit :  attachment 1858554 [details]

Verification: PASSED

Comment 9 errata-xmlrpc 2022-05-17 15:58:12 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (new packages: subscription-manager), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2022:3984