Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 2000605 - Upgrade job gets stuck in GUI investigation stage.
Summary: Upgrade job gets stuck in GUI investigation stage.
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Inventory
Version: 6.10.0
Hardware: x86_64
OS: Linux
unspecified
high
Target Milestone: 6.10.1
Assignee: Adam Ruzicka
QA Contact: Devendra Singh
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-09-02 13:31 UTC by Devendra Singh
Modified: 2021-11-18 14:38 UTC (History)
12 users (show)

Fixed In Version: rubygem-foreman_maintain-0.8.21
Doc Type: Known Issue
Doc Text:
Clone Of:
Environment:
Last Closed: 2021-11-18 14:38:46 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github theforeman foreman_maintain pull 556 0 None Merged Add GenerateReportJob to list of excluded actions 2021-11-08 10:50:08 UTC
Red Hat Product Errata RHBA-2021:4737 0 None None None 2021-11-18 14:38:51 UTC

Description Devendra Singh 2021-09-02 13:31:59 UTC 
Description of problem: Upgrade job gets stuck in GUI investigation stage.


Version-Release number of selected component (if applicable):
6.10 Snap16

How reproducible:
always with snap15 and snap16 

Steps to Reproduce:
1. Restore the 6.9.z satellite by using a specific customers database backup.
2. Satellite restored successfully.
3. Run the pulp migration.
4. Pulp migration completes successfully.
5. Run the upgrade check with assumeyes flag but the job stucks at ui investigation stage.


Actual results:
The job stuck and there was no method except UI to proceed with the job, In UI, there was a cancellation option but it was in disabled.

Expected results:
The job should be canceled or moved to the stopped stage until the upgrade process has not been completed.

Additional info:
Comment 3 Amit Upadhye 2021-09-03 11:39:35 UTC 
Hello Devendra,

I checked this after our discussion and below are my thoughts,

1. The check which is asking to investigate the tasks is for Running state.
2. As you can see in search query and as per the code too foreman-maintain excludes below tasks for this check,

  EXCLUDE_ACTIONS_FOR_RUNNING_TASKS = %w[
    Actions::Candlepin::ListenOnCandlepinEvents
    Actions::Katello::EventQueue::Monitor
    Actions::Insights::EmailPoller
  ].freeze

https://rhnsatmon0102.service.networklayer.com/foreman_tasks/tasks?search=state+%3D+running+AND+label+%21%5E%28Actions%3A%3ACandlepin%3A%3AListenOnCandlepinEvents+Actions%3A%3AKatello%3A%3AEventQueue%3A%3AMonitor+Actions%3A%3AInsights%3A%3AEmailPoller%29

3. Now upon excluding these tasks if there is still a task in running state then those should not be safe to delete or cancel.

The delete is preferred in 'paused' state task check in not the running task check. Accordingly I think this is correct and there is no need to change anything.

Regards,
Amit Upadhye.
Comment 4 Amit Upadhye 2021-09-03 11:42:02 UTC 
Regression keyword removed because this is how it worked always.
Comment 19 Devendra Singh 2021-11-12 10:19:29 UTC 
Verified on 6.10.1 Snap1

Verification points:

- The satellite upgrade didn't get failed due to "ForemanInventoryUpload::Async::GenerateAllReportsJob" task.
- Verified the foreman-maintain fixed-in version.

# rpm -qa|grep rubygem-foreman_maintain-0.8.21
rubygem-foreman_maintain-0.8.21-1.el7sat.noarch
Comment 24 errata-xmlrpc 2021-11-18 14:38:46 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Satellite 6.10.1 Async Bug Fix Update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2021:4737
Note You need to log in before you can comment on or make changes to this bug.