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Bug 2022251

Summary:	wait interval in case of a failed upload due to 403 is unnecessarily long
Product:	OpenShift Container Platform	Reporter:	Tomas Remes <tremes>
Component:	Insights Operator	Assignee:	Tomas Remes <tremes>
Status:	CLOSED ERRATA	QA Contact:	Joao Fula <jfula>
Severity:	low	Docs Contact:
Priority:	unspecified
Version:	4.9	CC:	aos-bugs, inecas, mklika, tremes
Target Milestone:	---
Target Release:	4.10.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	No Doc Update
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2022-03-10 16:26:42 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Tomas Remes 2021-11-11 07:51:18 UTC

The current wait interval in case of failed upload due to HTTP 403 response is (2h,8h) given the default gathering interval is 2h. 

I think it makes sense to make this interval shorter.

Comment 2 Joao Fula 2021-12-01 09:24:15 UTC

Verified on 4.10.0-0.ci-2021-11-30-141534.
 
Verification steps:

1. Modify/Create support secret with the following keys/values:
  endpoint: https://httpbin.org/status/403
  interval: 5m
2. Restart insights operator
3. Verify insights operator logs and search for the following:
"Configuration updated: enabled=true endpoint=https://httpbin.org/status/403 interval=5m0s username=false token=true reportEndpoint=https://cloud.redhat.com/api/insights-results-aggregator/v1/clusters/%s/report initialPollingDelay=1m0s minRetryTime=30s pollingTimeout=50m0s"

Comment 3 Joao Fula 2021-12-01 14:19:34 UTC

Correction:

Verified on 4.10.0-0.ci-2021-12-01-042705.
 
Verification steps:

1. Modify/Create support secret with the following keys/values:
  namespace: openshift-config
  endpoint: https://httpbin.org/status/403
  interval: 5m
2. Restart insights operator
3. Verify insights operator logs and search for the following:
  "I1201 13:35:01.887203       1 insightsclient.go:269] gateway server https://httpbin.org/status/403 returned 403, x-rh-insights-request-id="
  ...
  "I1201 13:39:09.113525       1 insightsclient.go:269] gateway server https://httpbin.org/status/403 returned 403, x-rh-insights-request-id="
  ...
  "I1201 13:45:09.631824       1 insightsclient.go:269] gateway server https://httpbin.org/status/403 returned 403, x-rh-insights-request-id="

  There will be 5 attempts before being marked as degraded.
  The time between attempts has to be between [interval/2, interval/2 + 2 * interval/2]
  In our case, [2.5m, 7.5m]

Comment 4 Joao Fula 2021-12-01 14:22:43 UTC

Correction:

In step 1, the namespace should be openshift-config but it is not a key/value.

Comment 7 errata-xmlrpc 2022-03-10 16:26:42 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.10.3 security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2022:0056