Description of problem: When clicking the "updates" tab in Gnome Software, the application looks for updates for a long time. Eventually the spinning circle stops moving and the updates are never loaded. Update notifications don't seem to come through while gnome software is in this state. The (temporary) fix is a system reboot. Version-Release number of selected component (if applicable): gnome-software-41.1-1.fc35.x86_64 How reproducible: This occasionally happens. Steps to Reproduce: 1. Open gnome-software 2. Click Updates tab Actual results: Updates are never loaded and gnome software never notifies of available updates. Expected results: Updates are loaded in gnome software and gnome software notifies of available updates. Additional info: I'm not sure what additional info/logs are needed but I'm happy to provide if asked.
I marked the bug as high priority as this can lead to an insecure system for people who do not pay attention to software updates.
Thanks for a bug report. This works fine here. Even it takes longer when there are piled a lot of updates, the page finally loads here. Could you get a backtrace of the gnome-software process, to see where it got stuck, please? You might install debuginfo packages first, to have the backtrace usable. You can do it with this: $ sudo dnf install gnome-software-debuginfo glib2-debuginfo flatpak-debuginfo flatpak-libs-debuginfo PackageKit-glib-debuginfo --enablerepo=updates-debuginfo --enablerepo=fedora-debuginfo Make sure the debuginfo package version will exactly match the installed binary package versions. After that stop the running gnome-software: $ pkill -9 gnome-software and then run it from a terminal: $ gnome-software Once you get it into the stuck state get the backtrace of the process with a command like this: $ gdb --batch --ex "t a a bt" --pid=`pidof gnome-software` &>bt.txt Please check the bt.txt for any private information before sharing it in public. Also check the output on the gnome-software terminal, maybe it'll contain some related runtime warnings or such.
Thanks Milan. I haven't had this happen again yet but I will send the requested information as soon as I can. To add a bit more information; this seems to happen after the computer has been up for an extended period of time (days if not weeks). Hardware is a Lanovo thinkpad T470.
Ran into the issue again. Here is the requested information: $ uptime 19:58:48 up 3 days, 11:17, 1 user, load average: 0.42, 0.43, 0.51 The first error here appears immediately upon starting gnome-software and appears whether updates work or not. The other two only appeared hours later. $ gnome-software 14:43:29:0574 Gs not handling error failed for action get-updates-historical: failed to build result for efc88c8524a5d0ada629ba38b89ac722dc3d5efb 21:32:18:0497 Gs not handling error download-failed for action download: failed to download https://odrs.gnome.org/1.0/reviews/api/ratings: Connection terminated unexpectedly 21:32:18:0507 Gs not handling error download-failed for action download: failed to download https://odrs.gnome.org/1.0/reviews/api/ratings: Connection terminated unexpectedly Here is the backtrace. If there is a better way to upload this, please let me know: $ gdb --batch --ex "t a a bt" --pid=3333 &>bt.txt $ cat bt.txt [New LWP 3334] [New LWP 3335] [New LWP 3337] [New LWP 6473] [New LWP 6474] [New LWP 6480] [New LWP 6505] [New LWP 6509] [New LWP 6564] [New LWP 6565] [New LWP 6617] [New LWP 7040] [New LWP 7301] Downloading -0.00 MB separate debug info for /lib64/libappstream.so.4... Downloading 0.03 MB separate debug info for /home/mason/.cache/debuginfod_client/2e4d1caaede79b0f9bb438982a5fe8d19cd72b85/debuginfo... Downloading -0.00 MB separate debug info for /lib64/libgtk-3.so.0... Downloading -0.00 MB separate debug info for /home/mason/.cache/debuginfod_client/e92387df6202fc3b48f11565244fb42a0958d6f0/debuginfo... Downloading -0.00 MB separate debug info for /lib64/libgdk-3.so.0... Downloading -0.00 MB separate debug info for /lib64/libpango-1.0.so.0... 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[Thread debugging using libthread_db enabled] Using host libthread_db library "/lib64/libthread_db.so.1". 0x00007f08bbf7b81f in __GI___poll (fds=0x55fea4dc5980, nfds=4, timeout=6568) at ../sysdeps/unix/sysv/linux/poll.c:29 Downloading -0.00 MB source file /usr/src/debug/glibc-2.34-9.fc35.x86_64/io/../sysdeps/unix/sysv/linux/poll.c... 29 return SYSCALL_CANCEL (poll, fds, nfds, timeout); Thread 14 (Thread 0x7f085a23e640 (LWP 7301) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1517 #3 0x00007f089beae79f in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f088805b240, cancellable=cancellable@entry=0x7f088805b220, error=error@entry=0x7f085a23d8b8) at ../plugins/packagekit/gs-plugin-packagekit.c:706 #4 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x55fea5483060, plugin=0x55fea4622690, app=<optimized out>, list=0x7f088805b240, refine_flags=33280, cancellable=0x7f088805b220, error=0x7f085a23da28) at ../lib/gs-plugin-loader.c:707 #5 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x55fea5483060, cancellable=0x7f088805b220, error=0x7f085a23da28) at ../lib/gs-plugin-loader.c:1229 #6 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x55fea4b691a0, object=<optimized out>, task_data=0x55fea5483060, cancellable=0x7f088805b220) at ../lib/gs-plugin-loader.c:3342 #7 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea4b691a0, pool_data=<optimized out>) at ../gio/gtask.c:1430 #8 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #9 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5322640) at ../glib/gthread.c:827 #10 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #11 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 13 (Thread 0x7f0859a3d640 (LWP 7040) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1517 #3 0x00007f089beae79f in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f088c1b9b00, cancellable=cancellable@entry=0x55fea55f8220, error=error@entry=0x7f0859a3c8b8) at ../plugins/packagekit/gs-plugin-packagekit.c:706 #4 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x55fea4e48460, plugin=0x55fea4622690, app=<optimized out>, list=0x7f088c1b9b00, refine_flags=35652176, cancellable=0x55fea55f8220, error=0x7f0859a3ca28) at ../lib/gs-plugin-loader.c:707 #5 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x55fea4e48460, cancellable=0x55fea55f8220, error=0x7f0859a3ca28) at ../lib/gs-plugin-loader.c:1229 #6 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x55fea4acc020, object=<optimized out>, task_data=0x55fea4e48460, cancellable=0x55fea55f8220) at ../lib/gs-plugin-loader.c:3342 #7 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea4acc020, pool_data=<optimized out>) at ../gio/gtask.c:1430 #8 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #9 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea46770c0) at ../glib/gthread.c:827 #10 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #11 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 12 (Thread 0x7f085aa3f640 (LWP 6617) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1517 #3 0x00007f089beb2d98 in gs_plugin_packagekit_refine_update_urgency (error=0x7f085aa3e7e8, cancellable=0x55fea4f41520, flags=33280, list=0x7f088805b280, plugin=0x55fea4622690) at ../plugins/packagekit/gs-plugin-packagekit.c:1182 #4 gs_plugin_refine (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f088805b280, flags=flags@entry=33280, cancellable=cancellable@entry=0x55fea4f41520, error=error@entry=0x7f085aa3e7e8) at ../plugins/packagekit/gs-plugin-packagekit.c:1591 #5 0x00007f08bd2c3dd2 in gs_plugin_loader_call_vfunc (helper=0x7f08605acd80, plugin=0x55fea4622690, app=<optimized out>, list=0x7f088805b280, refine_flags=33280, cancellable=0x55fea4f41520, error=0x7f085aa3ea28) at ../lib/gs-plugin-loader.c:639 #6 0x00007f08bd2c3eeb in gs_plugin_loader_run_refine_filter (helper=0x7f08605acd80, list=0x7f088805b280, refine_flags=GS_PLUGIN_REFINE_FLAGS_DEFAULT, cancellable=0x55fea4f41520, error=0x7f085aa3ea28) at ../lib/gs-plugin-loader.c:893 #7 0x00007f08bd2c4241 in gs_plugin_loader_run_refine_internal (helper=0x7f08605acd80, list=0x7f088805b280, cancellable=0x55fea4f41520, error=0x7f085aa3ea28) at ../lib/gs-plugin-loader.c:951 #8 0x00007f08bd2c47ff in gs_plugin_loader_run_refine (helper=0x55fea5aa6860, list=0x7f088805b280, cancellable=0x55fea4f41520, error=0x7f085aa3ea28) at ../lib/gs-plugin-loader.c:1101 #9 0x00007f08bd2cd4f5 in gs_plugin_loader_process_thread_cb (task=0x7f08701f6980, object=<optimized out>, task_data=0x55fea5aa6860, cancellable=0x55fea4f41520) at ../lib/gs-plugin-loader.c:3501 #10 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x7f08701f6980, pool_data=<optimized out>) at ../gio/gtask.c:1430 #11 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #12 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5aad8c0) at ../glib/gthread.c:827 #13 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #14 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 11 (Thread 0x7f08756c7640 (LWP 6565) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1517 #3 0x00007f089beb2d98 in gs_plugin_packagekit_refine_update_urgency (error=0x7f08756c67e8, cancellable=0x7f086c00d520, flags=33280, list=0x7f086c00d540, plugin=0x55fea4622690) at ../plugins/packagekit/gs-plugin-packagekit.c:1182 #4 gs_plugin_refine (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f086c00d540, flags=flags@entry=33280, cancellable=cancellable@entry=0x7f086c00d520, error=error@entry=0x7f08756c67e8) at ../plugins/packagekit/gs-plugin-packagekit.c:1591 #5 0x00007f08bd2c3dd2 in gs_plugin_loader_call_vfunc (helper=0x7f0860697d80, plugin=0x55fea4622690, app=<optimized out>, list=0x7f086c00d540, refine_flags=33280, cancellable=0x7f086c00d520, error=0x7f08756c6a28) at ../lib/gs-plugin-loader.c:639 #6 0x00007f08bd2c3eeb in gs_plugin_loader_run_refine_filter (helper=0x7f0860697d80, list=0x7f086c00d540, refine_flags=GS_PLUGIN_REFINE_FLAGS_DEFAULT, cancellable=0x7f086c00d520, error=0x7f08756c6a28) at ../lib/gs-plugin-loader.c:893 #7 0x00007f08bd2c4241 in gs_plugin_loader_run_refine_internal (helper=0x7f0860697d80, list=0x7f086c00d540, cancellable=0x7f086c00d520, error=0x7f08756c6a28) at ../lib/gs-plugin-loader.c:951 #8 0x00007f08bd2c47ff in gs_plugin_loader_run_refine (helper=0x55fea5a08360, list=0x7f086c00d540, cancellable=0x7f086c00d520, error=0x7f08756c6a28) at ../lib/gs-plugin-loader.c:1101 #9 0x00007f08bd2cd4f5 in gs_plugin_loader_process_thread_cb (task=0x55fea4b690e0, object=<optimized out>, task_data=0x55fea5a08360, cancellable=0x7f086c00d520) at ../lib/gs-plugin-loader.c:3501 #10 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea4b690e0, pool_data=<optimized out>) at ../gio/gtask.c:1430 #11 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #12 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5fb51e0) at ../glib/gthread.c:827 #13 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #14 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 10 (Thread 0x7f08766c9640 (LWP 6564) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0740) at ../glib/gthread-posix.c:1517 #3 0x00007f089beb2d98 in gs_plugin_packagekit_refine_update_urgency (error=0x7f08766c87e8, cancellable=0x7f0850000f60, flags=33280, list=0x7f085e46aa00, plugin=0x55fea4622690) at ../plugins/packagekit/gs-plugin-packagekit.c:1182 #4 gs_plugin_refine (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f085e46aa00, flags=flags@entry=33280, cancellable=cancellable@entry=0x7f0850000f60, error=error@entry=0x7f08766c87e8) at ../plugins/packagekit/gs-plugin-packagekit.c:1591 #5 0x00007f08bd2c3dd2 in gs_plugin_loader_call_vfunc (helper=0x7f086c123de0, plugin=0x55fea4622690, app=<optimized out>, list=0x7f085e46aa00, refine_flags=33280, cancellable=0x7f0850000f60, error=0x7f08766c8a28) at ../lib/gs-plugin-loader.c:639 #6 0x00007f08bd2c3eeb in gs_plugin_loader_run_refine_filter (helper=0x7f086c123de0, list=0x7f085e46aa00, refine_flags=GS_PLUGIN_REFINE_FLAGS_DEFAULT, cancellable=0x7f0850000f60, error=0x7f08766c8a28) at ../lib/gs-plugin-loader.c:893 #7 0x00007f08bd2c4241 in gs_plugin_loader_run_refine_internal (helper=0x7f086c123de0, list=0x7f085e46aa00, cancellable=0x7f0850000f60, error=0x7f08766c8a28) at ../lib/gs-plugin-loader.c:951 #8 0x00007f08bd2c47ff in gs_plugin_loader_run_refine (helper=0x55fea46a4c00, list=0x7f085e46aa00, cancellable=0x7f0850000f60, error=0x7f08766c8a28) at ../lib/gs-plugin-loader.c:1101 #9 0x00007f08bd2cd4f5 in gs_plugin_loader_process_thread_cb (task=0x7f0868014810, object=<optimized out>, task_data=0x55fea46a4c00, cancellable=0x7f0850000f60) at ../lib/gs-plugin-loader.c:3501 #10 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x7f0868014810, pool_data=<optimized out>) at ../gio/gtask.c:1430 #11 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #12 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5296460) at ../glib/gthread.c:827 #13 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #14 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 9 (Thread 0x7f0877fff640 (LWP 6509) "pool-org.gnome."): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x7f088c0bf130, nfds=1, timeout=-1) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=1, fds=0x7f088c0bf130, timeout=<optimized out>, context=0x7f088c723940) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=0x7f088c723940, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bcebb903 in g_main_loop_run (loop=0x7f088c13b220) at ../glib/gmain.c:4373 #4 0x00007f08bc0eee7a in pk_client_get_updates (client=0x55fea4637120, filters=filters@entry=2, cancellable=cancellable@entry=0x7f085e46aa60, progress_callback=0x7f089bed80f0 <gs_packagekit_helper_cb>, progress_callback@entry=0x7f089beac330 <gs_packagekit_helper_cb>, progress_user_data=progress_user_data@entry=0x7f086044f990, error=error@entry=0x7f0877ffe7e8) at ../lib/packagekit-glib2/pk-client-sync.c:646 #5 0x00007f089beb2dda in gs_plugin_packagekit_refine_update_urgency (error=0x7f0877ffe7e8, cancellable=0x7f085e46aa60, flags=33280, list=0x7f08a0063f00, plugin=0x55fea4622690) at ../plugins/packagekit/gs-plugin-packagekit.c:1184 #6 gs_plugin_refine (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f08a0063f00, flags=flags@entry=33280, cancellable=cancellable@entry=0x7f085e46aa60, error=error@entry=0x7f0877ffe7e8) at ../plugins/packagekit/gs-plugin-packagekit.c:1591 #7 0x00007f08bd2c3dd2 in gs_plugin_loader_call_vfunc (helper=0x7f085428f2a0, plugin=0x55fea4622690, app=<optimized out>, list=0x7f08a0063f00, refine_flags=33280, cancellable=0x7f085e46aa60, error=0x7f0877ffea28) at ../lib/gs-plugin-loader.c:639 #8 0x00007f08bd2c3eeb in gs_plugin_loader_run_refine_filter (helper=0x7f085428f2a0, list=0x7f08a0063f00, refine_flags=GS_PLUGIN_REFINE_FLAGS_DEFAULT, cancellable=0x7f085e46aa60, error=0x7f0877ffea28) at ../lib/gs-plugin-loader.c:893 #9 0x00007f08bd2c4241 in gs_plugin_loader_run_refine_internal (helper=0x7f085428f2a0, list=0x7f08a0063f00, cancellable=0x7f085e46aa60, error=0x7f0877ffea28) at ../lib/gs-plugin-loader.c:951 #10 0x00007f08bd2c47ff in gs_plugin_loader_run_refine (helper=0x55fea5a97460, list=0x7f08a0063f00, cancellable=0x7f085e46aa60, error=0x7f0877ffea28) at ../lib/gs-plugin-loader.c:1101 #11 0x00007f08bd2cd4f5 in gs_plugin_loader_process_thread_cb (task=0x7f08906a8ca0, object=<optimized out>, task_data=0x55fea5a97460, cancellable=0x7f085e46aa60) at ../lib/gs-plugin-loader.c:3501 #12 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x7f08906a8ca0, pool_data=<optimized out>) at ../gio/gtask.c:1430 #13 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #14 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea50ece40) at ../glib/gthread.c:827 #15 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #16 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 8 (Thread 0x7f089adcc640 (LWP 6505) "pool-org.gnome."): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x7f088811a350, nfds=1, timeout=-1) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=1, fds=0x7f088811a350, timeout=<optimized out>, context=0x7f088870dc40) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=0x7f088870dc40, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bcebb903 in g_main_loop_run (loop=0x7f08886bc500) at ../glib/gmain.c:4373 #4 0x00007f08bc0eee7a in pk_client_get_updates (client=0x55fea4671680, filters=filters@entry=2, cancellable=cancellable@entry=0x7f08901cf160, progress_callback=0x7f089bed80f0 <gs_packagekit_helper_cb>, progress_callback@entry=0x7f089beac330 <gs_packagekit_helper_cb>, progress_user_data=progress_user_data@entry=0x7f0888829f60, error=error@entry=0x7f089adcb8b8) at ../lib/packagekit-glib2/pk-client-sync.c:646 #5 0x00007f089beae7fa in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x55fea4f42140, cancellable=cancellable@entry=0x7f08901cf160, error=error@entry=0x7f089adcb8b8) at ../plugins/packagekit/gs-plugin-packagekit.c:708 #6 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x55fea483cc00, plugin=0x55fea4622690, app=<optimized out>, list=0x55fea4f42140, refine_flags=33280, cancellable=0x7f08901cf160, error=0x7f089adcba28) at ../lib/gs-plugin-loader.c:707 #7 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x55fea483cc00, cancellable=0x7f08901cf160, error=0x7f089adcba28) at ../lib/gs-plugin-loader.c:1229 #8 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x55fea4b694a0, object=<optimized out>, task_data=0x55fea483cc00, cancellable=0x7f08901cf160) at ../lib/gs-plugin-loader.c:3342 #9 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea4b694a0, pool_data=<optimized out>) at ../gio/gtask.c:1430 #10 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #11 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5fb5300) at ../glib/gthread.c:827 #12 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #13 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 7 (Thread 0x7f0876eca640 (LWP 6480) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1517 #3 0x00007f089beae79f in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f0850025300, cancellable=cancellable@entry=0x7f086451dda0, error=error@entry=0x7f0876ec98b8) at ../plugins/packagekit/gs-plugin-packagekit.c:706 #4 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x7f088c647240, plugin=0x55fea4622690, app=<optimized out>, list=0x7f0850025300, refine_flags=33280, cancellable=0x7f086451dda0, error=0x7f0876ec9a28) at ../lib/gs-plugin-loader.c:707 #5 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x7f088c647240, cancellable=0x7f086451dda0, error=0x7f0876ec9a28) at ../lib/gs-plugin-loader.c:1229 #6 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x55fea5603d40, object=<optimized out>, task_data=0x7f088c647240, cancellable=0x7f086451dda0) at ../lib/gs-plugin-loader.c:3342 #7 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea5603d40, pool_data=<optimized out>) at ../gio/gtask.c:1430 #8 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #9 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5a675e0) at ../glib/gthread.c:827 #10 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #11 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 6 (Thread 0x7f0874ec6640 (LWP 6474) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1517 #3 0x00007f089beae79f in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f08645b5500, cancellable=cancellable@entry=0x7f0868009d60, error=error@entry=0x7f0874ec58b8) at ../plugins/packagekit/gs-plugin-packagekit.c:706 #4 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x55fea483c120, plugin=0x55fea4622690, app=<optimized out>, list=0x7f08645b5500, refine_flags=33280, cancellable=0x7f0868009d60, error=0x7f0874ec5a28) at ../lib/gs-plugin-loader.c:707 #5 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x55fea483c120, cancellable=0x7f0868009d60, error=0x7f0874ec5a28) at ../lib/gs-plugin-loader.c:1229 #6 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x7f088c078c00, object=<optimized out>, task_data=0x55fea483c120, cancellable=0x7f0868009d60) at ../lib/gs-plugin-loader.c:3342 #7 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x7f088c078c00, pool_data=<optimized out>) at ../gio/gtask.c:1430 #8 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #9 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea524dde0) at ../glib/gthread.c:827 #10 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #11 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 5 (Thread 0x7f089b659640 (LWP 6473) "pool-org.gnome."): #0 syscall () at ../sysdeps/unix/sysv/linux/x86_64/syscall.S:38 #1 0x00007f08bcf0a7fc in g_mutex_lock_slowpath (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1493 #2 0x00007f08bcf0a843 in g_mutex_lock (mutex=mutex@entry=0x55fea45a0728) at ../glib/gthread-posix.c:1517 #3 0x00007f089beae79f in gs_plugin_add_updates (plugin=plugin@entry=0x55fea4622690, list=list@entry=0x7f0868009cc0, cancellable=cancellable@entry=0x7f0868009b20, error=error@entry=0x7f089b6588b8) at ../plugins/packagekit/gs-plugin-packagekit.c:706 #4 0x00007f08bd2c39f4 in gs_plugin_loader_call_vfunc (helper=0x55fea5a8bc60, plugin=0x55fea4622690, app=<optimized out>, list=0x7f0868009cc0, refine_flags=33280, cancellable=0x7f0868009b20, error=0x7f089b658a28) at ../lib/gs-plugin-loader.c:707 #5 0x00007f08bd2c4ae4 in gs_plugin_loader_run_results (helper=0x55fea5a8bc60, cancellable=0x7f0868009b20, error=0x7f089b658a28) at ../lib/gs-plugin-loader.c:1229 #6 0x00007f08bd2cd303 in gs_plugin_loader_process_thread_cb (task=0x55fea4bddb00, object=<optimized out>, task_data=0x55fea5a8bc60, cancellable=0x7f0868009b20) at ../lib/gs-plugin-loader.c:3342 #7 0x00007f08bd0ae3ef in g_task_thread_pool_thread (thread_data=0x55fea4bddb00, pool_data=<optimized out>) at ../gio/gtask.c:1430 #8 0x00007f08bceee054 in g_thread_pool_thread_proxy (data=<optimized out>) at ../glib/gthreadpool.c:354 #9 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea5a7d980) at ../glib/gthread.c:827 #10 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #11 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 4 (Thread 0x7f08a928c640 (LWP 3337) "dconf worker"): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x55fea442a1e0, nfds=1, timeout=-1) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=1, fds=0x55fea442a1e0, timeout=<optimized out>, context=0x55fea442a840) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=context@entry=0x55fea442a840, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bceb99e3 in g_main_context_iteration (context=context@entry=0x55fea442a840, may_block=may_block@entry=1) at ../glib/gmain.c:4240 #4 0x00007f08a92963ed in dconf_gdbus_worker_thread (user_data=0x55fea442a840) at ../gdbus/dconf-gdbus-thread.c:82 #5 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea4428580) at ../glib/gthread.c:827 #6 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #7 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 3 (Thread 0x7f08aa2e8640 (LWP 3335) "gdbus"): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x55fea440dfe0, nfds=3, timeout=-1) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=3, fds=0x55fea440dfe0, timeout=<optimized out>, context=0x55fea440ded0) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=0x55fea440ded0, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bcebb903 in g_main_loop_run (loop=0x55fea440dfc0) at ../glib/gmain.c:4373 #4 0x00007f08bd11083a in gdbus_shared_thread_func (user_data=0x55fea440dea0) at ../gio/gdbusprivate.c:280 #5 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea43eb120) at ../glib/gthread.c:827 #6 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #7 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 2 (Thread 0x7f08aab0d640 (LWP 3334) "gmain"): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x55fea43c0b10, nfds=2, timeout=3996) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=2, fds=0x55fea43c0b10, timeout=<optimized out>, context=0x55fea43c0a00) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=context@entry=0x55fea43c0a00, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bceb99e3 in g_main_context_iteration (context=0x55fea43c0a00, may_block=may_block@entry=1) at ../glib/gmain.c:4240 #4 0x00007f08bceb9a31 in glib_worker_main (data=<optimized out>) at ../glib/gmain.c:6140 #5 0x00007f08bceeb122 in g_thread_proxy (data=0x55fea43bbf00) at ../glib/gthread.c:827 #6 0x00007f08bbf03b17 in start_thread (arg=<optimized out>) at pthread_create.c:435 #7 0x00007f08bbf886c0 in clone3 () at ../sysdeps/unix/sysv/linux/x86_64/clone3.S:81 Thread 1 (Thread 0x7f08b8040a80 (LWP 3333) "gnome-software"): #0 0x00007f08bbf7b81f in __GI___poll (fds=0x55fea4dc5980, nfds=4, timeout=6568) at ../sysdeps/unix/sysv/linux/poll.c:29 #1 0x00007f08bcf1124c in g_main_context_poll (priority=<optimized out>, n_fds=4, fds=0x55fea4dc5980, timeout=<optimized out>, context=0x55fea43b06b0) at ../glib/gmain.c:4478 #2 g_main_context_iterate.constprop.0 (context=context@entry=0x55fea43b06b0, block=block@entry=1, dispatch=dispatch@entry=1, self=<optimized out>) at ../glib/gmain.c:4170 #3 0x00007f08bceb99e3 in g_main_context_iteration (context=context@entry=0x55fea43b06b0, may_block=may_block@entry=1) at ../glib/gmain.c:4240 #4 0x00007f08bd0dc2c5 in g_application_run (application=0x55fea43b2120, argc=2114200788, argv=<optimized out>) at ../gio/gapplication.c:2569 #5 0x000055fea2e7d357 in main (argc=1, argv=0x7fff7e042688) at ../src/gs-main.c:49 [Inferior 1 (process 3333) detached]
I'm going to try to leave gnome-software in this state so that I can grab any more information you guys need to help resolve this bug.
Thanks for the update. I see Thread 8 is waiting for a response from PackageKit, which blocks the other PackageKit-related threads from processing. Maybe a `sudo journalctl -xe | grep PackageK` will show something, but I'm not sure. I think there had been reported a similar "lost response from the PackageKit" bug too. I'll try to find it.
I believe this is [1]. Let's close this in favour of it. Please see the [1] for any further updates. [1] https://gitlab.gnome.org/GNOME/gnome-software/-/issues/1118