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Bug 2022791 - subscription component shows red X when SCA is enabled, should show gray or green icon
Summary: subscription component shows red X when SCA is enabled, should show gray or g...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 9
Classification: Red Hat
Component: subscription-manager
Version: 9.0
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: 9.0
Assignee: candlepin-bugs
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On: 1979323
Blocks:
TreeView+ depends on / blocked
 
Reported: 2021-11-12 15:23 UTC by Rehana
Modified: 2022-05-17 16:29 UTC (History)
6 users (show)

Fixed In Version: subscription-manager-1.29.21-1.el9
Doc Type: If docs needed, set a value
Doc Text:
Clone Of: 1979323
Environment:
Last Closed: 2022-05-17 15:58:19 UTC
Type: Bug
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 2783 0 None Merged 1979323: Cockpit - do not show red red icon in SCA mode 2021-11-12 15:33:48 UTC
Red Hat Issue Tracker RHELPLAN-102629 0 None None None 2021-11-12 15:25:18 UTC
Red Hat Product Errata RHBA-2022:3984 0 None None None 2022-05-17 15:58:32 UTC

Comment 1 Rehana 2021-11-16 11:02:33 UTC
Reproducing the failure : PFA the screenshot (RHEL9-reproducer.png) 


Pre-verifying the fix on : 

# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 3.2.21-1
subscription management rules: 5.41
subscription-manager: 1.29.21-1.git.0.d3fb25b.el9

In SCA mode we no longer show installed product status in cockpit and CLI ; the Red icon in the cockpit UI is also removed. (PFA : RHEL9-Pre-verification)

Based on the above observation, setting verified:tested

Comment 9 Archana Pandey 2021-12-09 11:29:46 UTC
Re-producing issue on subscription-manager-1.29.18-2.el9.x86_64 PFA  : attachment 1845442 [details]

Verifying fix on subscription-manager-1.29.21-1.el9.x86_64 

[root@kvm-01-guest22 ~]# rpm -qa --changelog subscription-manager | grep 1979323
- 1979323: Cockpit - do not show red red icon in SCA mode (jhnidek)

[root@kvm-01-guest22 ~]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Disabled
Content Access Mode is set to Simple Content Access. This host has access to content, regardless of subscription status.

System Purpose Status: Disabled

[root@kvm-01-guest22 ~]# subscription-manager list --installed 
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name: Red Hat Enterprise Linux for x86_64 Beta
Product ID:   486
Version:      9.0 Beta
Arch:         x86_64

PFA for cockpit subscriptions page: attachment 1845443 [details] 

Actual Results: In SCA mode, installed product status is not being shown in cockpit and CLI ad the Red icon from the cockpit web page is also removed

Verification : PASSED

Comment 11 errata-xmlrpc 2022-05-17 15:58:19 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (new packages: subscription-manager), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2022:3984


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