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Bug 2048059

Summary: Service Level Agreement (SLA) always show 'Unknown'
Product: OpenShift Container Platform Reporter: Yadan Pei <yapei>
Component: Management ConsoleAssignee: Robb Hamilton <rhamilto>
Status: CLOSED ERRATA QA Contact: Yadan Pei <yapei>
Severity: medium Docs Contact: Olivia Payne <opayne>
Priority: unspecified    
Version: 4.10CC: aos-bugs, jhadvig, kdoberst, mflorczy, opayne, yapei
Target Milestone: ---   
Target Release: 4.11.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: No Doc Update
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2022-08-10 10:45:08 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 2057438    
Attachments:
Description Flags
SLA info on Cluster Details
none
SLA info on Cluster Settings page none

Description Yadan Pei 2022-01-29 09:19:12 UTC
Description of problem:
Service Level Agreement (SLA) always show 'Unknown' in Details card

Version-Release number of selected component (if applicable):
4.10.0-0.nightly-2022-01-28-125342

How reproducible:
Always

Steps to Reproduce:
1. cluster admin user navigate to Home -> Overview -> Details card, check SLA info
2.
3.

Actual results:
1. Service Level Agreement (SLA) always show 'Unknown' in Details card
main-chunk-03721953eb6039d9fe86.min.js:1 API call to get support level has failed a: Unauthorized
    at https://console-openshift-console.apps.xiyun410-129.qe.gcp.devcluster.openshift.com/static/main-chunk-03721953eb6039d9fe86.min.js:1:149908
(anonymous) @ main-chunk-03721953eb6039d9fe86.min.js:1


Expected results:
1. should show correct SLA info

Additional info:

Comment 1 Yadan Pei 2022-02-16 07:20:56 UTC
Hi Kim,

Any estimate when can we deliver the fix?

Comment 2 Robb Hamilton 2022-02-21 16:06:44 UTC
@yapei, I am unable to reproduce this bug on a 4.10.0-rc.1 cluster.  Are you still seeing the bug?  Perhaps there was a CORS issue with the API that has since been resolved?

Comment 3 Yadan Pei 2022-02-22 05:54:22 UTC
Hi Robb,

I still reproduce the issue and started a thread in slack

Comment 4 Robb Hamilton 2022-02-22 13:14:06 UTC
*** Bug 2050866 has been marked as a duplicate of this bug. ***

Comment 5 Olivia Payne 2022-02-22 15:56:09 UTC
PR to add as a known issue in 4.10 release notes: https://github.com/openshift/openshift-docs/pull/41598

Comment 8 Yadan Pei 2022-02-24 03:05:13 UTC
Created attachment 1863102 [details]
SLA info on Cluster Details

now Service Level Agreement (SLA) info are correctly shown on Cluster Details, Cluster Settings and notification drawer 

verified on 4.11.0-0.nightly-2022-02-23-185405

Comment 9 Yadan Pei 2022-02-24 03:05:48 UTC
Created attachment 1863103 [details]
SLA info on Cluster Settings page

Comment 10 Yadan Pei 2022-02-24 03:18:00 UTC
also in About modal, it is shown correctly
sorry, changing assignee back

Comment 12 errata-xmlrpc 2022-08-10 10:45:08 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: OpenShift Container Platform 4.11.0 bug fix and security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2022:5069