Description of problem: I try to reopen bug #184122, which has been CLOSED WONTFIX, but Bugzilla returns an error that changing the bug from CLOSED to NEW failed and that only the owner , reporter or a sufficiently powerful user can do this. I am the reporter of this bug. Version-Release number of selected component (if applicable): 2.18-rh How reproducible: always (with this bug, haven't had other bugs as test case) Steps to Reproduce: 1. create a bug report 2. have it assigned to somebody 3. have it CLOSED WONTFIX by RHEL Product and Program Management 4. try to reopen the bug Actual results: error message stating that a change from CLOSED to NEW failed due to lack of permissions Expected results: Succesful reopening of the bug Additional info:
Unfortunately our Bugzilla is configured to only allow status changes by internal employees on bugs under Red Hat Enterprise Linux products. All other products (Fedora Core, etc.) should allow normal status changes by bug reporters. This was due to system abuse a while back and it was decided the lock down was needed. We apologize for any inconvenience. Adding a comment asking for the bug to be reopened, filing a new bug or cloning the old bug will usually work well. Thanks
Thanks for the incredibly fast reply. I understand why the reopen feature is not available. Maybe it's a good idea to make sure that all RH employees are aware that external users can't reopen bugs on RHEL products: I only tried to reopen because I was asked to do so if I didn't agree with the WONTFIX decision.