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Right now Bugzilla seems to be to strict and disallows any e-mail address in the CC field that is not registered with Bugzilla. However, it would be nice to be able to put some well-known bug report addresses for the products (such as bugs-make@gnu.org when reporting a bug in make).
That's a reasonable request, I'll implement it. - Alex
This stayed "DEFERRED" for over 2 years - shows why "DEFERRED" is not such a good idea.
You are correct that DEFERRED is not a good idea. I will bring up discussion with my peers to see if a better solution is available. In the meantime, I apologize that this has not been looked at for a while. Basically the cc information for each bug report is stored in a table where the cc id is the userid of the registered user is keyed to a bug id number. For this reason when someone enters a Cc address it has to be a valid bugzilla user. There is a way to override and have Bugzilla actually create a new account for the address entered if they do not have a userid already. But this has been debated as to whether people should be able to enter addresses at will without the user's permission.
See also http://bugzilla.mozilla.org/show_bug.cgi?id=19057
at least internal support mail addresses should be added as valid IMHO. i just had to report a likelly bug (#88270) on rhn-applet, and CC applet@rhn.redhat.com as recommended by the message i received from the product, sadly it was not possible because the mail was not valid and therefore i had to resend the data on a mail (which would need additional tracking internally on Red Hat alongside of the same report on bugzilla)
this problem was still visible on bugzilla version 2.17.1
Red Hat's current Bugzilla version is 2.18. I am moving all older open bugs to this version. Any bugs against the older versions will need to be verified that they are still bugs. This will help me also to sort them better.
Still an issue in 2.18. Although with "external references" option it is probably less important now than when I've first filed this (exactly 7 years ago!).
REOPENED status has been deprecated. ASSIGNED with keyword of Reopened is preferred.
Closing WONTFIX as this is a design issue with Bugzilla. The cc table stores the mapping based on userid from a profiles table. Which means it has to have a entry in the profiles table to map to, hence must be a valid account. This is unlikely to change as it would require numerous changes in other code as well.