Red Hat Bugzilla – Bug 215487
Canon IR2020i department printer incorrectly interprets page size
Last modified: 2007-11-30 17:11:48 EST
Description of problem: We own a Canon IR2020i printer. As instructed on http://www.linuxprinting.org, this is configured on (a stock) FC6 as Generic PCL6/ PCL XL foomatic Printer using the plxmono driver. Communication is done through the network, as a Jetdirect Device on port 9100 . Configuration is done through Fedora supplied wizard (in Gnome, menu System -> Administration -> Printing). Paper format is A4, in Tray1. Cups print test page (A4) prints OK. However, when trying to print from another application (Mozilla Firefox, OpenOffice.org, etc), printer signals a LTR (Letter) job, which "locks" the printer because it has no Letter paper in it. There is no software or hardware option to "explicitly "resize" the output job from Letter to A4. Version-Release number of selected component (if applicable): foomatic-3.0.2-39.1.fc6 cups-1.2.5-2.fc6.8 How reproducible: Anytime - try to print any job (except the provided print page) in the above conditions. Steps to Reproduce: 1. 2. 3. Actual results: Printer "locks", waiting for Letter paper. Expected results: Printer should work with A4 paper, from any application, as defined in driver's software options. Printer should be supported directly through foomatic's list of supported models. Additional info:
When you print from Firefox, for example, are the print settings in Firefox set to print A4 or Letter? PPDs can only provide a default for applications to use; applications may override the page size.
Hello and thanks, No, all applications are set on A4, as long such an option is available in the application itself (Firefox, OpenOffice.org, etc.) Since Letter paper format is rarely available in Romania (almost unknown), all aplications are set on A4 by default. That means one must change from Letter (default setting in all US-style programs) to A4 and make this change persistent. Regards, Razvan
Hello again, It seems this printer model has some hardware/firmware oddity: the described problem seems to occur even in Windows, with the Canon original drivers, from time to time (we use it daily for relatively high-volume printing). Since I don't have neither connections at Canon, nor very much knowledge about writing drivers on hardware specifications, please, could someone more knowledgeable verify this with them? IMHO, this printer model *worths* the effort, since it is a complex, good quality department printer & scanner and works smoothly otherwise... Regards, Razvan
Here it is the software Canon gives for Linux, at their site, for the iR2020i printer (probably not free): SQue 9.2.2 in text mode http://software.canon-europe.com/files/soft25086/software/96b1enx.zip SQue 9.2.2 in X mode http://software.canon-europe.com/files/soft25111/software/g6b2enx.zip Razvan
Without access to the hardware in question, there's not much that can be done. :-/ Sounds like it's something Canon needs to fix themselves.