Bug 2155743 - ODF Dashboard fails to load
Summary: ODF Dashboard fails to load
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat OpenShift Data Foundation
Classification: Red Hat Storage
Component: odf-operator
Version: 4.10
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: ---
: ODF 4.13.0
Assignee: Bipul Adhikari
QA Contact: Oded
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-12-22 07:53 UTC by Soumi Mitra
Modified: 2023-08-09 17:00 UTC (History)
10 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Cause: In rare cases ODF UI container was crashing. The liveness probe was not configured. Consequence: As a result of lack of liveness probe Openshift could not figure out when the container required a restart. Fix: We configured liveness probe. Result: When the UI container crashes Openshift is aware and performs a restart.
Clone Of:
Environment:
Last Closed: 2023-06-21 15:22:55 UTC
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github red-hat-storage ocs-ci pull 7580 0 None Merged GSS BZ-2155743 automation 2023-05-26 06:31:52 UTC
Github red-hat-storage odf-operator pull 311 0 None open Bug 2155743:[release-4.13] Adds container liveness checks for odf-console 2023-04-17 09:37:36 UTC
Red Hat Product Errata RHBA-2023:3742 0 None None None 2023-06-21 15:23:42 UTC

Comment 2 Nitin Goyal 2022-12-22 07:58:31 UTC
Bipul can you pls take a look?

Comment 3 Bipul Adhikari 2022-12-22 11:02:02 UTC
This is a cache issue fixed by https://bugzilla.redhat.com/show_bug.cgi?id=2155743
Please ask the customer to clear the cache.

Comment 4 Nitin Goyal 2022-12-22 11:40:00 UTC
Bipul you mentioned the same bug, Can you pls mention the bug again?

Comment 6 Bipul Adhikari 2022-12-23 05:48:45 UTC
My bad PTAL 
https://bugzilla.redhat.com/show_bug.cgi?id=2130917
I need to know the exact version of OCP and ODF for the cluster that is facing this issue. Is the OCP version 4.9 / 4.10? 

Steps for clearing the cache depend on which browser is being used. I would suggest that the user try running it in incognito mode. If this issue persists in incognito mode then the browser cache is not the issue.

If the cache is not the issue. It could be that the base path has been not set correctly after the OCP and ODF upgrade.


To check the base path please run `oc get consoleplugins.console.openshift.io/odf-console`
If the basePath is not set to `/`, then please run `oc patch consoleplugins.console.openshift.io/odf-console -p '{"spec": {"service": {"basePath": "/"}}}' --type merge`

Comment 11 Bipul Adhikari 2023-01-09 05:18:21 UTC
Hi lets sync via email to schedule a call with customer.

Comment 16 Nitin Goyal 2023-03-09 13:15:20 UTC
Hi Bipul, Do we need any fix for this bug? Shall we keep it or move it to the next release? If no fix is required shall we close it.

Comment 18 Bipul Adhikari 2023-03-31 08:22:38 UTC
We need to add health checks for the odf-console pod. Taking it in for 4.13

Comment 24 Oded 2023-05-01 17:07:53 UTC
Bug fixed.

Test Process:
1. Install OCP4.12 + ODF4.12
2. Upgrade OCP [4.12->4.13] 4.13.0-rc.6
3. Verify ODF Dashborad 
4.Upgatde OCS 4.12->4.13
5. Verify ODF Dashborad 

for more info:
https://docs.google.com/document/d/1GTRKqzin1sMeR3cBZvsuMakgzZvs88HXloonennvdas/edit

Comment 25 Oded 2023-05-02 10:08:48 UTC
Verified GET requests initiated by kube-probe [not on upgraded cluster]
10.128.2.2 - - [01/May/2023:19:22:05 +0000] "GET /plugin-manifest.json HTTP/1.1" 200 20576 "-" "kube-probe/1.26" "-"
10.128.2.2 - - [01/May/2023:19:23:05 +0000] "GET /plugin-manifest.json HTTP/1.1" 200 20576 "-" "kube-probe/1.26" "-"
10.128.2.2 - - [01/May/2023:19:24:05 +0000] "GET /plugin-manifest.json HTTP/1.1" 200 20576 "-" "kube-probe/1.26" "-"
10.128.2.2 - - [01/May/2023:19:25:05 +0000] "GET /plugin-manifest.json HTTP/1.1" 200 20576 "-" "kube-probe/1.26" "-"
10.128.2.2 - - [01/May/2023:19:26:05 +0000] "GET /plugin-manifest.json HTTP/1.1" 200 20576 "-" "kube-probe/1.26" "-"

setup:
ODF Version: odf-operator.v4.13.0-179.stable
OCP version: 4.13.0-0.nightly-2023-04-29-073308
Platfrom: Vsphere

Comment 28 errata-xmlrpc 2023-06-21 15:22:55 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Red Hat OpenShift Data Foundation 4.13.0 enhancement and bug fix update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2023:3742


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