Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
+++ This bug was initially created as a clone of Bug #2168576 +++
rhel8.8
[root@kvm-02-guest06 yum.repos.d]# rpm -qa | egrep 'cockpit|subscription|insights|syspurpose'
python3-syspurpose-1.28.35-1.el8.x86_64
python3-subscription-manager-rhsm-1.28.35-1.el8.x86_64
subscription-manager-1.28.35-1.el8.x86_64
cockpit-bridge-284-1.el8.x86_64
cockpit-system-284-1.el8.noarch
subscription-manager-rhsm-certificates-1.28.35-1.el8.x86_64
cockpit-ws-284-1.el8.x86_64
subscription-manager-cockpit-1.28.35-1.el8.noarch
dnf-plugin-subscription-manager-1.28.35-1.el8.x86_64
dnf remove insights-client
run firefox and open cockpit app
try to register a system and you will see 'A package insights-client will installed'
after you click on a 'Register' button you will see a message 'Checking installed software' with a rotating circle and red 'Oops' will appear on the top bar of the application.
The application gets frozen in this state.
I will attach js console.log and a piece of the source code the error has arisen from.
--- Additional comment from Pino Toscano on 2023-02-09 13:32:19 UTC ---
I *think* this issue could be what was fixed by
https://github.com/candlepin/subscription-manager-cockpit/pull/37
(only in subscription-manager-cockpit, fixed in 9.2)
If that's the case, you should not get the issue when doing the same steps in 9.2.
--- Additional comment from Pino Toscano on 2023-02-14 15:01:16 UTC ---
(In reply to Pino Toscano from comment #5)
> I *think* this issue could be what was fixed by
> https://github.com/candlepin/subscription-manager-cockpit/pull/37
> (only in subscription-manager-cockpit, fixed in 9.2)
In addition to this, most likely we will need also
https://github.com/candlepin/subscription-manager-cockpit/pull/46
Final verification: verifying against subscription-manager-cockpit-6-1.el9.noarch
Beaker Test information:
HOSTNAME=kvm-01-guest10.lab.eng.rdu2.redhat.com
JOBID=7574897
RECIPEID=13463579
RESULT_SERVER=
DISTRO=RHEL-9.2.0-20230227.0
ARCHITECTURE=x86_64
[root@kvm-01-guest10 ~]# rpm -qa | egrep "subscription|cockpit|insights"
subscription-manager-rhsm-certificates-20220623-1.el9.noarch
libdnf-plugin-subscription-manager-1.29.33-1.el9.x86_64
python3-subscription-manager-rhsm-1.29.33-1.el9.x86_64
subscription-manager-1.29.33-1.el9.x86_64
cockpit-bridge-286.1-1.el9.x86_64
cockpit-ws-286.1-1.el9.x86_64
cockpit-system-286.1-1.el9.noarch
subscription-manager-cockpit-6-1.el9.noarch
cockpit-packagekit-286.1-1.el9.noarch
cockpit-286.1-1.el9.x86_64
insights-client-3.1.7-12.el9.noarch
[root@kvm-01-guest10 ~]#
Steps to verify:
1-Register the system using cockpit, enable check box for "Connect this system to insights"
Verified : A box appears with error message instead of the application got stuck (with 'Oops' on the top bar)
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory (subscription-manager-cockpit bug fix and enhancement update), and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2023:2555