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Bug 2169976 - subscription-manager-cockpit: An application gets frozen with 'Checking installed software' and red Oops at the top bar
Summary: subscription-manager-cockpit: An application gets frozen with 'Checking insta...
Keywords:
Status: CLOSED ERRATA
Alias: None
Deadline: 2023-02-21
Product: Red Hat Enterprise Linux 9
Classification: Red Hat
Component: subscription-manager-cockpit
Version: 9.2
Hardware: Unspecified
OS: Unspecified
high
medium
Target Milestone: rc
: 9.2
Assignee: Pino Toscano
QA Contact: Jan Stavel
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2023-02-15 09:37 UTC by Rehana
Modified: 2023-05-09 10:39 UTC (History)
5 users (show)

Fixed In Version: subscription-manager-cockpit-6-1.el9
Doc Type: If docs needed, set a value
Doc Text:
Clone Of: 2168576
Environment:
Last Closed: 2023-05-09 08:24:42 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager-cockpit pull 46 0 None Merged 2169976: insights: fix spawn_error_to_string in more cases 2023-02-20 17:14:18 UTC
Red Hat Issue Tracker RHELPLAN-148701 0 None None None 2023-02-15 09:39:03 UTC
Red Hat Product Errata RHBA-2023:2555 0 None None None 2023-05-09 08:24:44 UTC

Description Rehana 2023-02-15 09:37:32 UTC 
+++ This bug was initially created as a clone of Bug #2168576 +++

rhel8.8

[root@kvm-02-guest06 yum.repos.d]# rpm -qa | egrep 'cockpit|subscription|insights|syspurpose'
python3-syspurpose-1.28.35-1.el8.x86_64
python3-subscription-manager-rhsm-1.28.35-1.el8.x86_64
subscription-manager-1.28.35-1.el8.x86_64
cockpit-bridge-284-1.el8.x86_64
cockpit-system-284-1.el8.noarch
subscription-manager-rhsm-certificates-1.28.35-1.el8.x86_64
cockpit-ws-284-1.el8.x86_64
subscription-manager-cockpit-1.28.35-1.el8.noarch
dnf-plugin-subscription-manager-1.28.35-1.el8.x86_64


dnf remove insights-client

run firefox and open cockpit app

try to register a system and you will see 'A package insights-client will installed'

after you click on a 'Register' button you will see a message 'Checking installed software' with a rotating circle and red 'Oops' will appear on the top bar of the application.

The application gets frozen in this state.

I will attach js console.log and a piece of the source code the error has arisen from.


--- Additional comment from Pino Toscano on 2023-02-09 13:32:19 UTC ---

I *think* this issue could be what was fixed by
https://github.com/candlepin/subscription-manager-cockpit/pull/37
(only in subscription-manager-cockpit, fixed in 9.2)

If that's the case, you should not get the issue when doing the same steps in 9.2.

--- Additional comment from Pino Toscano on 2023-02-14 15:01:16 UTC ---

(In reply to Pino Toscano from comment #5)
> I *think* this issue could be what was fixed by
> https://github.com/candlepin/subscription-manager-cockpit/pull/37
> (only in subscription-manager-cockpit, fixed in 9.2)

In addition to this, most likely we will need also
https://github.com/candlepin/subscription-manager-cockpit/pull/46
Comment 9 Archana Pandey 2023-02-27 15:42:49 UTC 
Final verification: verifying against subscription-manager-cockpit-6-1.el9.noarch

 Beaker Test information:
                         HOSTNAME=kvm-01-guest10.lab.eng.rdu2.redhat.com
                            JOBID=7574897
                         RECIPEID=13463579
                    RESULT_SERVER=
                           DISTRO=RHEL-9.2.0-20230227.0
                     ARCHITECTURE=x86_64

[root@kvm-01-guest10 ~]#  rpm -qa | egrep "subscription|cockpit|insights"
subscription-manager-rhsm-certificates-20220623-1.el9.noarch
libdnf-plugin-subscription-manager-1.29.33-1.el9.x86_64
python3-subscription-manager-rhsm-1.29.33-1.el9.x86_64
subscription-manager-1.29.33-1.el9.x86_64
cockpit-bridge-286.1-1.el9.x86_64
cockpit-ws-286.1-1.el9.x86_64
cockpit-system-286.1-1.el9.noarch
subscription-manager-cockpit-6-1.el9.noarch
cockpit-packagekit-286.1-1.el9.noarch
cockpit-286.1-1.el9.x86_64
insights-client-3.1.7-12.el9.noarch
[root@kvm-01-guest10 ~]# 

Steps to verify:

1-Register the system using cockpit, enable check box for "Connect this system to insights"

Verified :  A box appears with error message instead of the application got stuck (with 'Oops' on the top bar)
Comment 12 errata-xmlrpc 2023-05-09 08:24:42 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (subscription-manager-cockpit bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2023:2555
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