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DescriptionWaldirio M Pinheiro
2023-03-08 20:41:12 UTC
Description of problem:
The customer has 6.12.2 and after pushing some new lifecycle to diff capsules, they started facing the same deadlock issues that was already fixed via errata RHSA-2023:0261
Version-Release number of selected component (if applicable):
6.12.2
How reproducible:
Steps to Reproduce:
1. Create the lifecycle (multiple)
2. Create the cv/ccv/etc and promote them to the lifecycle
Actual results:
The customer faced deadlock as mentioned in article
https://access.redhat.com/solutions/6718181
And it was on 4 capsules concurrently
Expected results:
Sync with no issues
Additional info:
I am happy to provide RCA in the linked case, or esp. identify if the deadlock there / reported by this BZ is the same like in https://bugzilla.redhat.com/show_bug.cgi?id=2170535 - but I havent found any SharedLock log or deadlock error in either sosreports of a Capsule - could you please navigate me to such sosreport / logs / capsule sync task?
Comment 4Waldirio M Pinheiro
2023-03-22 16:39:09 UTC
Hello Pavel,
We requested already the complete tarball of "/var/log/*" of all affected Capsules servers. Once we receive it, we will share it here.
Thank you!
Waldirio