Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Description of problem:
Customer renewed their VDC-subscription. Now it shows that the usage of virt-who
is no longer needed in Satellite.
Subscription Info
Name Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium
Description Red Hat Enterprise Linux
Requires Virt-Who false
Consumed 0
Starts 2023-04-17 06:00:00 +0200
Ends 2025-06-08 05:59:59 +0200
Product ID RH00006
Support Type L1-L3
Version-Release number of selected component (if applicable):
Satellite-version
https://<sat-url>/api/v2/status
{"satellite_version":"6.11.4.1","result":"ok","status":200,"version":"3.1.1.25","api_version":2}
How reproducible:
Unable to reproduce, don't have access to this type of subscription.
Actual results:
Output from Satellite API
https://<sat-url>/katello/api/subscriptions/19
{"arch":null,"description":"Red Hat Enterprise Linux","support_type":"L1-L3","roles":"","usage":null,"addons":null,"id":54,"cp_id":"<removed>","subscription_id":19,"name":"Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium","start_date":"2023-04-17 06:00:00 +0200","end_date":"2025-06-08 05:59:59 +0200","available":28,"quantity":28,"consumed":0,"account_number":<removed>,"contract_number":<removed>,"support_level":"Premium","product_id":"RH00006","sockets":"2","cores":null,"ram":null,"instance_multiplier":1,"stacking_id":"RH00006","multi_entitlement":true,"type":"NORMAL","product_name":"Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium","unmapped_guest":false,"virt_only":false,"virt_who":false,"upstream":true,"upstream_pool_id":"<removed>","host_count":0,"provided_products":[{"id":43,"name":"Red Hat Software Collections (for RHEL Server)"},{"id":39,"name":"Red Hat CodeReady Linux Builder for x86_64"},{"id":47,"name":"Red Hat Ansible Engine"},{"id":38,"name":"Red Hat Beta"},{"id":44,"name":"Red Hat Software Collections Beta (for RHEL Server)"},{"id":49,"name":"Red Hat Enterprise Linux Atomic Host"},{"id":50,"name":"Red Hat Enterprise Linux Atomic Host Beta"},{"id":51,"name":"Red Hat Developer Tools (for RHEL Server)"},{"id":52,"name":"Red Hat Developer Tools Beta (for RHEL Server)"},{"id":53,"name":"Red Hat Developer Toolset (for RHEL Server)"},{"id":54,"name":"Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support"},{"id":55,"name":"dotNET on RHEL (for RHEL Server)"},{"id":56,"name":"Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support"},{"id":57,"name":"dotNET on RHEL Beta (for RHEL Server)"},{"id":58,"name":"Red Hat EUCJP Support (for RHEL Server) - Extended Update Support"},{"id":59,"name":"Oracle Java (for RHEL Server)"},{"id":60,"name":"Oracle Java (for RHEL Workstation)"},{"id":61,"name":"Oracle Java (for RHEL Server) - Extended Update Support"},{"id":62,"name":"Red Hat CodeReady Linux Builder for x86_64 - Extended Update Support"},{"id":63,"name":"Red Hat S-JIS Support (for RHEL Server) - Extended Update Support"},{"id":64,"name":"Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support"},{"id":68,"name":"Red Hat Enterprise Linux Resilient Storage for x86_64 - Extended Update Support"},{"id":69,"name":"Red Hat Enterprise Linux for x86_64 - Extended Update Support"},{"id":70,"name":"Red Hat Enterprise Linux High Availability for x86_64 - Extended Update Support"},{"id":65,"name":"Red Hat Enterprise Linux Server"},{"id":67,"name":"Red Hat Enterprise Linux for x86_64"}],"activation_keys":[]}
Expected results:
"virt_who":true
Additional info:
Checking Offering Manager for the relevant SKU shows:
"Virt Limit: Unlimited"
Checking Customer portal it shows:
"Virt-Who: Required".
Which means the SKU is correct and looks to be a display problem in Satellite.
Has the manifest been recreated and reimported since the bug was discovered? The UI field is based on the 'virt_limit' attribute, which does not show in the JSON attached to this bug.
Workarounds (any of the following should work):
1. Refresh your manifest
2. Run foreman-rake katello:reimport
3. (If using entitlement mode) attach the subscription to any host
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory (Important: Satellite 6.15.0 release), and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHSA-2024:2010
Description of problem: Customer renewed their VDC-subscription. Now it shows that the usage of virt-who is no longer needed in Satellite. Subscription Info Name Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium Description Red Hat Enterprise Linux Requires Virt-Who false Consumed 0 Starts 2023-04-17 06:00:00 +0200 Ends 2025-06-08 05:59:59 +0200 Product ID RH00006 Support Type L1-L3 Version-Release number of selected component (if applicable): Satellite-version https://<sat-url>/api/v2/status {"satellite_version":"6.11.4.1","result":"ok","status":200,"version":"3.1.1.25","api_version":2} How reproducible: Unable to reproduce, don't have access to this type of subscription. Actual results: Output from Satellite API https://<sat-url>/katello/api/subscriptions/19 {"arch":null,"description":"Red Hat Enterprise Linux","support_type":"L1-L3","roles":"","usage":null,"addons":null,"id":54,"cp_id":"<removed>","subscription_id":19,"name":"Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium","start_date":"2023-04-17 06:00:00 +0200","end_date":"2025-06-08 05:59:59 +0200","available":28,"quantity":28,"consumed":0,"account_number":<removed>,"contract_number":<removed>,"support_level":"Premium","product_id":"RH00006","sockets":"2","cores":null,"ram":null,"instance_multiplier":1,"stacking_id":"RH00006","multi_entitlement":true,"type":"NORMAL","product_name":"Red Hat Enterprise Linux for Virtual Datacenters with Satellite, Premium","unmapped_guest":false,"virt_only":false,"virt_who":false,"upstream":true,"upstream_pool_id":"<removed>","host_count":0,"provided_products":[{"id":43,"name":"Red Hat Software Collections (for RHEL Server)"},{"id":39,"name":"Red Hat CodeReady Linux Builder for x86_64"},{"id":47,"name":"Red Hat Ansible Engine"},{"id":38,"name":"Red Hat Beta"},{"id":44,"name":"Red Hat Software Collections Beta (for RHEL Server)"},{"id":49,"name":"Red Hat Enterprise Linux Atomic Host"},{"id":50,"name":"Red Hat Enterprise Linux Atomic Host Beta"},{"id":51,"name":"Red Hat Developer Tools (for RHEL Server)"},{"id":52,"name":"Red Hat Developer Tools Beta (for RHEL Server)"},{"id":53,"name":"Red Hat Developer Toolset (for RHEL Server)"},{"id":54,"name":"Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support"},{"id":55,"name":"dotNET on RHEL (for RHEL Server)"},{"id":56,"name":"Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support"},{"id":57,"name":"dotNET on RHEL Beta (for RHEL Server)"},{"id":58,"name":"Red Hat EUCJP Support (for RHEL Server) - Extended Update Support"},{"id":59,"name":"Oracle Java (for RHEL Server)"},{"id":60,"name":"Oracle Java (for RHEL Workstation)"},{"id":61,"name":"Oracle Java (for RHEL Server) - Extended Update Support"},{"id":62,"name":"Red Hat CodeReady Linux Builder for x86_64 - Extended Update Support"},{"id":63,"name":"Red Hat S-JIS Support (for RHEL Server) - Extended Update Support"},{"id":64,"name":"Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support"},{"id":68,"name":"Red Hat Enterprise Linux Resilient Storage for x86_64 - Extended Update Support"},{"id":69,"name":"Red Hat Enterprise Linux for x86_64 - Extended Update Support"},{"id":70,"name":"Red Hat Enterprise Linux High Availability for x86_64 - Extended Update Support"},{"id":65,"name":"Red Hat Enterprise Linux Server"},{"id":67,"name":"Red Hat Enterprise Linux for x86_64"}],"activation_keys":[]} Expected results: "virt_who":true Additional info: Checking Offering Manager for the relevant SKU shows: "Virt Limit: Unlimited" Checking Customer portal it shows: "Virt-Who: Required". Which means the SKU is correct and looks to be a display problem in Satellite.