Description of problem: With FC5 and lower (including RHEL4), our shared office printers spit out jobs almost immediately. With FC6, however, it takes 15 minutes for the jobs to appear. During this time, the cups applet shows the state of the job as "Printing(?)". There is also a process running. Here is an example: root 15929 0.0 0.2 45832 2140 ? S 12:19 0:00 ipp://toolshed.toronto.redhat.com:631/printers/hp-bw 8 overholt evince-print 1 requesting-user-name=overholt PageSize=Letter job-priority=50 Resolution=600x600dpi job-sheets=none,none PreFilter=No Duplex=Notcapable number-up=1 job-uuid=urn:uuid:91ec6fc9-e09b-35ca-7e4a-24f63923ee75 job-hold-until=no-hold /var/spool/cups/d00008-001 Version-Release number of selected component (if applicable): cups-1.2.7-1.3.fc6 How reproducible: Always. Steps to Reproduce: I'm not sure that this can be reproduced outside of our office. I can get you access to a local machine if that helps. Additional info: This happens on at least i386 and x86_64 machines. I haven't tried other machines. The example I showed above came from evince but the same behaviour is evident in firefox. I'll try a simple lpr ... it appears that it will also take a lot of time. I won't wait 15 minutes until filing this, though :)
What does /var/log/cups/error_log say?
I [10/Jan/2007:12:19:40 -0500] Started backend /usr/lib/cups/backend/ipp (PID 15929) for job 8. N [10/Jan/2007:12:35:01 -0500] [Job 8] Print file accepted - job ID 1553. I [10/Jan/2007:13:36:10 -0500] Job 9 queued on "hp-bw" by "overholt". I [10/Jan/2007:13:36:10 -0500] Started backend /usr/lib/cups/backend/ipp (PID 16682) for job 9. I [10/Jan/2007:16:50:38 -0500] Scheduler shutting down normally. The first entry is the job that took 15 minutes. The second one is my lpr -Php-bw attempt that never finished. The last entry is me restarting my box (for other reasons).
Please edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read: LogLevel debug2 Then reload CUPS: /sbin/service cups reload Clear out the logfile: >/var/log/cups/error_log Now submit the job again, and once it finishes please attach the new /var/log/cups/error_log file. Thanks.
Pretty sure this is the same cause as bug #219330. *** This bug has been marked as a duplicate of 219330 ***
cups-1.2.7-1.8.fc6 doesn't fix this for me. Reopening.
Please install cups-debuginfo-1.2.7-1.8.fc6 and attach gdb to the ipp process when it gets into a busy loop. I'd like to see the output of 'bt' from gdb then.
I can't proceed with this without further information.
OK, I'll try to get a backtrace.
I can't reproduce this anymore on my FC-6 box. Is anyone else still having this problem? Dong, did our printer setup change recently?
(In reply to comment #10) > I can't reproduce this anymore on my FC-6 box. Is anyone else still having this > problem? Dong, did our printer setup change recently? > I changed our printer server to use ipp instead of lpd to send jobs to the HP printer recently. The OKIdata is still use lpd though.
I tested printing on my FC-6 machine with cups-1.2.10-6.fc7, to our IPP printer and our LPD printer, and both work as expected. Tim, I think you can close this bug report now.