Red Hat Bugzilla – Bug 222160
Print jobs take 15 minutes; next to zero time with FC5 and lower
Last modified: 2007-11-30 17:11:52 EST
Description of problem:
With FC5 and lower (including RHEL4), our shared office printers spit out jobs
almost immediately. With FC6, however, it takes 15 minutes for the jobs to
appear. During this time, the cups applet shows the state of the job as
"Printing(?)". There is also a process running. Here is an example:
root 15929 0.0 0.2 45832 2140 ? S 12:19 0:00
ipp://toolshed.toronto.redhat.com:631/printers/hp-bw 8 overholt evince-print 1
requesting-user-name=overholt PageSize=Letter job-priority=50
Resolution=600x600dpi job-sheets=none,none PreFilter=No Duplex=Notcapable
Version-Release number of selected component (if applicable):
Steps to Reproduce:
I'm not sure that this can be reproduced outside of our office. I can get you
access to a local machine if that helps.
This happens on at least i386 and x86_64 machines. I haven't tried other
machines. The example I showed above came from evince but the same behaviour is
evident in firefox. I'll try a simple lpr ... it appears that it will also take
a lot of time. I won't wait 15 minutes until filing this, though :)
What does /var/log/cups/error_log say?
I [10/Jan/2007:12:19:40 -0500] Started backend /usr/lib/cups/backend/ipp (PID
15929) for job 8.
N [10/Jan/2007:12:35:01 -0500] [Job 8] Print file accepted - job ID 1553.
I [10/Jan/2007:13:36:10 -0500] Job 9 queued on "hp-bw" by "overholt".
I [10/Jan/2007:13:36:10 -0500] Started backend /usr/lib/cups/backend/ipp (PID
16682) for job 9.
I [10/Jan/2007:16:50:38 -0500] Scheduler shutting down normally.
The first entry is the job that took 15 minutes. The second one is my lpr
-Php-bw attempt that never finished. The last entry is me restarting my box
(for other reasons).
Please edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read:
Then reload CUPS:
/sbin/service cups reload
Clear out the logfile:
Now submit the job again, and once it finishes please attach the new
/var/log/cups/error_log file. Thanks.
Pretty sure this is the same cause as bug #219330.
*** This bug has been marked as a duplicate of 219330 ***
cups-1.2.7-1.8.fc6 doesn't fix this for me. Reopening.
Please install cups-debuginfo-1.2.7-1.8.fc6 and attach gdb to the ipp process
when it gets into a busy loop. I'd like to see the output of 'bt' from gdb then.
I can't proceed with this without further information.
OK, I'll try to get a backtrace.
I can't reproduce this anymore on my FC-6 box. Is anyone else still having this
problem? Dong, did our printer setup change recently?
(In reply to comment #10)
> I can't reproduce this anymore on my FC-6 box. Is anyone else still having this
> problem? Dong, did our printer setup change recently?
I changed our printer server to use ipp instead of lpd to send jobs to the HP
printer recently. The OKIdata is still use lpd though.
I tested printing on my FC-6 machine with cups-1.2.10-6.fc7, to our IPP printer
and our LPD printer, and both work as expected. Tim, I think you can close this
bug report now.