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Bug 2228948 - Updating Firefox to 102.14.0-1.el9_2 prevents all pages loading [9.2.z]
Summary: Updating Firefox to 102.14.0-1.el9_2 prevents all pages loading [9.2.z]
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 9
Classification: Red Hat
Component: firefox
Version: 9.2
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Jan Horak
QA Contact: Vladimir Benes
URL:
Whiteboard:
: 2229204 2229534 2229716 2229905 (view as bug list)
Depends On:
Blocks: 2229906 2230014
TreeView+ depends on / blocked
 
Reported: 2023-08-03 17:39 UTC by Mark Somerville
Modified: 2023-08-09 22:04 UTC (History)
37 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 2230014 (view as bug list)
Environment:
Last Closed: 2023-08-09 19:01:13 UTC
Type: Bug
Target Upstream Version:
Embargoed:
pm-rhel: mirror+

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 2229906 0 high CLOSED unable to use thunderbird with TLS 2023-08-16 13:52:13 UTC
Red Hat Bugzilla 2229981 0 unspecified CLOSED TLS broken for POP3 and SMTP connections [7.9.z] 2023-08-09 20:33:56 UTC
Red Hat Issue Tracker RHELPLAN-164437 0 None None None 2023-08-03 19:49:53 UTC
Red Hat Knowledge Base (Solution) 7027270 0 None None None 2023-08-04 16:00:57 UTC
Red Hat Product Errata RHBA-2023:4597 0 None None None 2023-08-09 19:01:25 UTC

Internal Links: 2229906 2229981 2235319

Description Mark Somerville 2023-08-03 17:39:27 UTC 
Description of problem:

While 102.13.0-2.el9_2 was working fine for me, updating the package to 102.14.0-1.el9_2 causes all pages to spin with a white page forever. I tried fresh profile too by quitting Firefox, renaming ~/.mozilla and loading the browser again but had the same result.

The network tab in the developer tools showed that no response was ever received.

This was the only package that changed during the update and downgrading it again restored the working behaviour.

Steps to Reproduce:

1. Update
2. Close old Firefox and restart it

Please let me know if I can provide anything else to assist. Any clues as to how I might debug what's going on would be greatly appreciated!
Comment 1 Leon Fauster 2023-08-03 19:48:32 UTC 
The same here. A downgrade to 102.13.0 helped me to get back www access.
Comment 3 Jiri Prajzner 2023-08-04 09:33:08 UTC 
i can reproduce it as well. looking into journal, all i can see is:
tracker-miner-f[58824]: Error executing batch: Unable to insert multiple values for subject `file:///usr/share/applications/firefox-x11.desktop%3B64ccbd79' and single valued property `nfo:fileLastAccessed' (old_value: '<untransformable>', new value: '<untransformable>')

firefox.desktop[59867]: Missing chrome or resource URL: resource://gre/modules/UpdateListener.jsm // appears for 102.13 too
firefox.desktop[59867]: Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs // appears for 102.13 too

gnome-shell[58439]: Can't update stage views actor MetaWindowGroup is on because it needs an allocation.
gnome-shell[58439]: Can't update stage views actor MetaWindowActorX11 is on because it needs an allocation.
gnome-shell[58439]: Can't update stage views actor MetaSurfaceActorX11 is on because it needs an allocation.
Comment 4 Andrew Mike 2023-08-04 16:01:37 UTC 
*** Bug 2229204 has been marked as a duplicate of this bug. ***
Comment 5 Kalle Gustafsson 2023-08-05 10:54:11 UTC 
Same issue for me with firefox-102.14.0-1.el9_2.

I have tried with the non-RPM version of 102.14esr directly from Mozilla. It seems to work fine.

I have also tried to use a fresh Firefox profile, which did not help.
Comment 6 p8vsi67xu 2023-08-05 15:11:30 UTC 
Same issue for me with firefox-102.14.0-1.el9_2.x86_64
Downgraded to firefox-102.13.0-2.el9_2.x86_64

kernel-core-5.14.0-284.25.1.el9_2.x86_64
Comment 7 Justin Jereza 2023-08-05 15:30:44 UTC 
Same issue with firefox-102.14.0-1.el9_2.x86_64 here even with ~/.cache/mozilla and ~/.mozilla deleted. Websites on the LAN (only without TLS tested) get displayed but websites on the internet do not. Worked around it like the others by downgrading to firefox-102.13.0-2.el9_2.x86_64.
Comment 10 -RETIRED- 2023-08-07 08:47:18 UTC 
*** Bug 2229534 has been marked as a duplicate of this bug. ***
Comment 14 Anton Bobrov 2023-08-07 13:45:36 UTC 
*** Bug 2229716 has been marked as a duplicate of this bug. ***
Comment 20 zxlab 2023-08-08 01:44:36 UTC 
Same issue here with firefox-102.14.0-1.el9_2.x86_64

Fresh install on a VM, no openscap security profile, same issue.
Fresh install on a laptop, no openscap security profile, same issue.

It seems to be due to some https/tls component as only http sites can be browsed

Downgraded to firefox-102.13.0-2.el9_2.x86_64
Comment 21 Anton Bobrov 2023-08-08 07:27:37 UTC 
*** Bug 2229905 has been marked as a duplicate of this bug. ***
Comment 27 Thomas Cameron 2023-08-08 17:13:10 UTC 
Same for me. Downgrading from thunderbird-102.14.0-1.el9_2.x86_64 to thunderbird-102.13.0-2.el9_2.x86_64 fixed it. Interestingly, when I upgraded Thunderbird, I could no longer connect to my mail server. Looking for a ticket on that, as well.
Comment 33 Vladimir Benes 2023-08-09 13:01:40 UTC 
I tested the firefox-102.14.0-2.el9_2.x86_64 with both nss-3.79.0 and nss-3.90.0 (to be released soon), and Firefox happily loaded everything I tried.
Comment 37 errata-xmlrpc 2023-08-09 19:01:13 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (firefox bug fix update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2023:4597
Comment 38 Joseph C. Sible 2023-08-09 22:04:53 UTC 
Is there any information available on what the root cause was or what the actual change was that fixed it? When I diff the contents of the SRPMs for 102.14.0-1 (broken) and 102.14.0-2 (fixed), I see no differences whatsoever except for the changelog entry and the release number being changed.
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