Bug 2255557 - Noobaa stuck configuring when deploying on IBM Cloud(IPI) with COS-backed backingstore
Summary: Noobaa stuck configuring when deploying on IBM Cloud(IPI) with COS-backed bac...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat OpenShift Data Foundation
Classification: Red Hat Storage
Component: Multi-Cloud Object Gateway
Version: 4.15
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
: ODF 4.15.0
Assignee: Ben Eli
QA Contact: Coady LaCroix
URL:
Whiteboard:
: 2262087 (view as bug list)
Depends On:
Blocks: 2264039
TreeView+ depends on / blocked
 
Reported: 2023-12-21 20:48 UTC by Coady LaCroix
Modified: 2024-03-19 15:29 UTC (History)
7 users (show)

Fixed In Version: 4.15.0-112
Doc Type: No Doc Update
Doc Text:
Clone Of:
: 2264039 (view as bug list)
Environment:
Last Closed: 2024-03-19 15:29:49 UTC
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github noobaa noobaa-operator pull 1279 0 None open Fix the label-based IBM cluster region lookup 2024-01-02 17:21:49 UTC
Github noobaa noobaa-operator pull 1281 0 None open [backport to 5.15] Fix the label-based IBM cluster region lookup (#1279) 2024-01-04 12:10:16 UTC
Red Hat Product Errata RHSA-2024:1383 0 None None None 2024-03-19 15:29:56 UTC

Description Coady LaCroix 2023-12-21 20:48:54 UTC
Description of problem (please be detailed as possible and provide log
snippests):

When trying to deploy ODF to an IBM IPI cluster using a COS-backed backingstore, Noobaa becomes stuck in the Configuring state. 

-----------------
  phase: Configuring
  readme: "\n\n\tNooBaa operator is still working to reconcile this system.\n\tCheck
    out the system status.phase, status.conditions, and events with:\n\n\t\tkubectl
    -n openshift-storage describe noobaa\n\t\tkubectl -n openshift-storage get noobaa
    -o yaml\n\t\tkubectl -n openshift-storage get events --sort-by=metadata.creationTimestamp\n\n\tYou
    can wait for a specific condition with:\n\n\t\tkubectl -n openshift-storage wait
    noobaa/noobaa --for condition=available --timeout -1s\n\n\tNooBaa Core Version:
    \    master-20230920\n\tNooBaa Operator Version: 5.15.0\n"
  services:
-----------------
  - lastHeartbeatTime: "2023-12-18T10:39:32Z"
    lastTransitionTime: "2023-12-18T10:30:28Z"
    message: |-
      RequestError: send request failed
      caused by: Put "https://s3.direct..cloud-object-storage.appdomain.cloud/nb.1702895972648.apps.jnk-pr9072b6235.ibmcloud2.qe.rh-ocs.com": dial tcp: lookup s3.direct..cloud-object-storage.appdomain.cloud: no such host
    reason: TemporaryError
-----------------


Version of all relevant components (if applicable):
Server Version: 4.15.0-0.nightly-2023-12-19-033450


Does this issue impact your ability to continue to work with the product
(please explain in detail what is the user impact)?
Yes, Noobaa is unable to be installed for this scenario (IBM IPI with COS-backed backingstore).


Is there any workaround available to the best of your knowledge?
No


Rate from 1 - 5 the complexity of the scenario you performed that caused this
bug (1 - very simple, 5 - very complex)?
2


Can this issue reproducible?
yes


Can this issue reproduce from the UI?
unknown


If this is a regression, please provide more details to justify this:


Steps to Reproduce:
1. Deploy OCP to IBM Cloud(IPI)
2. Label worker nodes with region information
'oc label node <worker name> ibm-cloud\.kubernetes\.io/region=<REGION>' in our case <REGION> is us-south.
3. Deploy ODF, creating the Secret via YAML as described here:
https://access.redhat.com/documentation/en-us/red_hat_openshift_data_foundation/4.9/html-single/deploying_and_managing_openshift_data_foundation_using_google_cloud/index#creating-an-IBM-COS-backed-backingstore_rhodf


Actual results:
Noobaa is stuck in Creating phase.


Expected results:
Noobaa creation is successful, deployment succeeds.


Additional info:

https://cloud.ibm.com/docs/containers?topic=containers-storage_cos_install

https://access.redhat.com/documentation/en-us/red_hat_openshift_data_foundation/4.9/html-single/deploying_and_managing_openshift_data_foundation_using_google_cloud/index#creating-an-IBM-COS-backed-backingstore_rhodf

noobaa operator logs: https://url.corp.redhat.com/d7c188f

noobaa.yaml: https://url.corp.redhat.com/a9c0127

full ocs must gather: https://url.corp.redhat.com/b9c7f09

Comment 9 Mudit Agarwal 2024-02-07 09:13:02 UTC
*** Bug 2262087 has been marked as a duplicate of this bug. ***

Comment 11 errata-xmlrpc 2024-03-19 15:29:49 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Red Hat OpenShift Data Foundation 4.15.0 security, enhancement, & bug fix update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2024:1383


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