Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Bug 2270885

Summary: InsightsCloud::Async::InsightsFullSync task will report in error result if only one Org fails and other succeed
Product: Red Hat Satellite Reporter: Paul Dudley <pdudley>
Component: RH CloudAssignee: satellite6-bugs <satellite6-bugs>
Status: CLOSED MIGRATED QA Contact: Satellite QE Team <sat-qe-bz-list>
Severity: low Docs Contact:
Priority: unspecified    
Version: 6.14.1CC: ahumbe, aruzicka, rlavi
Target Milestone: UnspecifiedKeywords: MigratedToJIRA, Triaged, UserExperience
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2024-06-06 17:26:43 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Paul Dudley 2024-03-21 22:48:43 UTC
Satellite 6.14.1-1

When running manual 'sync recommendations' task the task will run through all Orgs as part of the same step(s), particularly on InsightsCloud::Async::InsightsFullSync. If there are three orgs and one has an invalid manifest the entire task will seem to stall and finally report back in an error result with reason '401 unauthorized'. This is true, but only for one Org, the other Orgs sync without issues and their recommendations are updated. The user would just note this as a completed failed task, however.

To reproduce;
- create Satellite w/ 3 orgs
- invalidate manifest of one of the orgs
- run Configure > Insights > sync recommendations

Comment 1 Paul Dudley 2024-03-21 22:51:12 UTC
to perhaps help with this situation we could;
- point to the Org with issues (currently the task does not help identify the problematic Org)
- run the orgs in sequence so all tasks can full complete for other Orgs

Comment 2 Eric Helms 2024-06-06 17:26:43 UTC
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

Due to differences in account names between systems, some fields were not replicated.  Be sure to add yourself to Jira issue's "Watchers" field to continue receiving updates and add others to the "Need Info From" field to continue requesting information.

To find the migrated issue, look in the "Links" section for a direct link to the new issue location. The issue key will have an icon of 2 footprints next to it, and begin with "SAT-" followed by an integer.  You can also find this issue by visiting https://issues.redhat.com/issues/?jql= and searching the "Bugzilla Bug" field for this BZ's number, e.g. a search like:

"Bugzilla Bug" = 1234567

In the event you have trouble locating or viewing this issue, you can file an issue by sending mail to rh-issues. You can also visit https://access.redhat.com/articles/7032570 for general account information.