This bug has been migrated to another issue tracking site. It has been closed here and may no longer be being monitored.

If you would like to get updates for this issue, or to participate in it, you may do so at Red Hat Issue Tracker .
Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 2280181 - [Regression]Satellite is not updating subscription status of the registered hosts
Summary: [Regression]Satellite is not updating subscription status of the registered h...
Keywords:
Status: CLOSED MIGRATED
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Candlepin
Version: 6.14.4
Hardware: Unspecified
OS: Unspecified
unspecified
high
Target Milestone: Unspecified
Assignee: Barnaby Court
QA Contact: Satellite QE Team
URL:
Whiteboard:
Depends On: 2282411
Blocks:
TreeView+ depends on / blocked
 
Reported: 2024-05-13 01:47 UTC by Hao Chang Yu
Modified: 2024-06-06 17:38 UTC (History)
3 users (show)

Fixed In Version: candlepin-4.4.5-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 2282411 (view as bug list)
Environment:
Last Closed: 2024-06-06 17:38:45 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker   SAT-25063 0 None Migrated None 2024-06-06 17:38:43 UTC

Description Hao Chang Yu 2024-05-13 01:47:54 UTC 
Description of problem:
Satellite is still showing the registered hosts as "unentitled" even the hosts have valid subscriptions attached.


How reproducible:
Easy

Steps to Reproduce:
1. Disable SCA on the Satellite.
2. Register a host without using activation key. Simply run "subscription-manager register" command.
3. The host should have registered to the Satellite and Web UI is showing "unentitled" status.
4. Attach a valid subscription to the host manually or use "subscription-manager attach --auto" command
5. Run the "subscription-manager status" command. The status should be "Valid" or "Insufficient" (temporary subscription if no virt-who is reported)

Actual results:
Web UI still showing the host status as "Unentitled" even the client is subscribed with valid subscriptions or partially subscribed.

Expected results:
Web UI should update the host status


Additional info:
It is because Candlepin sent an event message with empty event data (see below) so Satellite skipped the subscription status update.
~~~
principalType=trusteduser principal=foreman_admin target=COMPLIANCE entityId=xxxxxx-xxxx-xxxx-xxxx-xxxxxxxx type=CREATED owner=xxxxxxxxxxxxxxxxxxxxxx eventData=null
~~~


This is a known bug which has been fixed in candlepin-4.4.5-1. 
~~~
https://issues.redhat.com/browse/CANDLEPIN-786
https://github.com/candlepin/candlepin/pull/4532
~~~
Comment 1 Partha Aji 2024-05-17 18:49:50 UTC 
A hotfix RPM is available for this BZ for Satellite 6.14.4 on RHEL 8

The Hotfix RPMs are too large to be provided as a Bugzilla attachment. Please open a case with Red Hat Technical Support to request them.

INSTALL INSTRUCTIONS:

1. Take a complete backup or snapshot of Satellite 6.14.4 server

2. Obtain the Hotfix RPM for Satellite 6.14.4 on RHEL 8 from Red Hat Technical Support and copy it to Satellite server

3. # dnf install ./candlepin-4.3.13-2.HOTFIXRHBZ2280181.el8sat.noarch.rpm --disableplugin=foreman-protector

4. # satellite-maintain service restart
Comment 3 Eric Helms 2024-06-06 17:38:45 UTC 
This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

Due to differences in account names between systems, some fields were not replicated.  Be sure to add yourself to Jira issue's "Watchers" field to continue receiving updates and add others to the "Need Info From" field to continue requesting information.

To find the migrated issue, look in the "Links" section for a direct link to the new issue location. The issue key will have an icon of 2 footprints next to it, and begin with "SAT-" followed by an integer.  You can also find this issue by visiting https://issues.redhat.com/issues/?jql= and searching the "Bugzilla Bug" field for this BZ's number, e.g. a search like:

"Bugzilla Bug" = 1234567

In the event you have trouble locating or viewing this issue, you can file an issue by sending mail to rh-issues. You can also visit https://access.redhat.com/articles/7032570 for general account information.
Note You need to log in before you can comment on or make changes to this bug.