Red Hat Bugzilla – Bug 22990
Customer Number lookup is incorrect
Last modified: 2007-04-18 12:30:24 EDT
After adding an item to the internal store's shopping cart and clicking
'Checkout', one is presented with this screen:
It asks for a web user name or customer number (the two available searches
on company name and contact name appear broken).
The customer number should be querying WEB_USER.ORACLE_CUSTOMER_NUMBER, but
after trying a few Oracle Customer Numbers, it seems that
WEB_USER.ORACLE_CUSTOMER_ID is actually being queried here.
This value returns web user 'rtietje', ORACLE_CUSTOMER_ID = 199907,
ORACLE_CUSTOMER_NUMBER = 99676
This value matched 'jscottco'
This lookup needs to be pointed at the right WEB_USER column.
An explanation of ORACLE_CUSTOMER_NUMBER and ORACLE_CUSTOMER_ID. Oracle will
generally have a "public" id and a "private" id for any object within the
system. In this case, ORACLE_CUSTOMER_NUMBER corresponds to the public customer
number that we can use to talk about a customer. It's the number we give the
customer freely, since the search functions in the Oracle Applications use it as
a key. ORACLE_CUSTOMER_ID corresponds to the private Oracle id for a customer.
We don't give this number to customers since it doesn't really mean anything
except to the underlying relational structure. We can't search on it in the
Applications. It's for "Oracle-only Use".
Does that help? The point of the story is that anytime we're showing customer
numbers to the outside, or making any sort of relation between a web customer
and a customer in Oracle, we talk about ORACLE_CUSTOMER_NUMBER.
In terms of the bug I've reported, something inside the internal store code is
matching against ORACLE_CUSTOMER_ID instead of ORACLE_CUSTOMER_NUMBER. Every
customer id is unique within the set, and every customer number is unique within
the set, but the two sets are _NOT_ unique. There's the problem. One customer's
number can be another customer's id, and vice versa.
Sorry, you also asked about how these columns get populated in the web tables:
ORACLE_CUSTOMER_NUMBER and ORACLE_CUSTOMER_ID (and ORACLE_CONTACT_ID as well)
are currently assigned in Oracle ERP/CRM at time of customer import from the
web. Then some fancy scripts push these ids back to the web and updates the
web_user table with the results. Otherwise the ids are null (we've changed NULL
to be -1 for the purposes of these three columns).