Bug 2322677 - [dashboard INFO exception] Dashboard Exception: Unable to retrieve the gateway info: string indices must be integers
Summary: [dashboard INFO exception] Dashboard Exception: Unable to retrieve the gatewa...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Ceph Storage
Classification: Red Hat Storage
Component: Ceph-Dashboard
Version: 8.0
Hardware: Unspecified
OS: Unspecified
urgent
urgent
Target Milestone: ---
: 8.1
Assignee: Nizamudeen
QA Contact: Sunil Kumar Nagaraju
Anjana Suparna Sriram
URL:
Whiteboard:
Depends On:
Blocks: 2317218
TreeView+ depends on / blocked
 
Reported: 2024-10-30 07:59 UTC by Sunil Kumar Nagaraju
Modified: 2025-06-26 12:18 UTC (History)
9 users (show)

Fixed In Version: ceph-19.2.1-94.el9cp
Doc Type: Known Issue
Doc Text:
.NVMe-oF service configuration for Ceph Dashboard does not automatically update during upgrade Currently, upgrading from an IBM Storage Ceph IBM Storage Ceph 7.x configuration does not automatically update the Ceph Dashboard nvmeof service in IBM Storage Ceph 8.0. As a workaround, remove all existing dashboard configurations and services, then redeploy the services using the following commands: ceph dashboard nvmeof-gateway-list ceph dashboard nvme-of-gateway-rm SERVICE_NAME ceph orch redeploy SERVICE_NAME After redeploying the services, the dashboard configuration for the nvmeof service will be updated as expected.
Clone Of:
Environment:
Last Closed: 2025-06-26 12:18:14 UTC
Embargoed:

Attachments (Terms of Use)
nvmeof dashboard failure (187.58 KB, image/png)
2024-10-30 07:59 UTC, Sunil Kumar Nagaraju 		no flags Details
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Links
System ID Private Priority Status Summary Last Updated
Github ceph ceph pull 62457 0 None open mgr/dashboard: upgrading nvmeof doesn't update configuration 2025-03-24 12:17:19 UTC
Red Hat Issue Tracker RHCEPH-10158 0 None None None 2024-10-30 08:00:08 UTC
Red Hat Issue Tracker RHCSDASH-1773 0 None None None 2024-10-30 08:00:11 UTC
Red Hat Product Errata RHSA-2025:9775 0 None None None 2025-06-26 12:18:20 UTC

Description Sunil Kumar Nagaraju 2024-10-30 07:59:12 UTC 
Created attachment 2054326 [details]
nvmeof dashboard failure

Description of problem:

"""[dashboard INFO exception] Dashboard Exception: Unable to retrieve the gateway info: string indices must be integers""" failure seen when acessing subsystems from a group page under Dashboard block/NVMeoF page.

Upgraded cluster from 7.1z1 to 8.0 RC-2 and post upgrade we can see failure in NVMeoF block dashboard page as below.

[dashboard INFO exception] Dashboard Exception: Unable to retrieve the gateway info: string indices must be integers
 

Version-Release number of selected component (if applicable): 8.0 


How reproducible: always


attaching screenshot for reference.
Comment 10 errata-xmlrpc 2025-06-26 12:18:14 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Red Hat Ceph Storage 8.1 security, bug fix, and enhancement updates), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2025:9775
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