Bug 237167 - rhn-support login gives internal server error on System's page
Summary: rhn-support login gives internal server error on System's page
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Network
Classification: Retired
Component: RHN/Web Site
Version: rhn500
Hardware: All
OS: Linux
medium
medium
Target Milestone: ---
Assignee: Grant Gainey
QA Contact: wes hayutin
URL:
Whiteboard:
Depends On:
Blocks: 229277
TreeView+ depends on / blocked
 
Reported: 2007-04-19 19:30 UTC by Justin Sherrill
Modified: 2007-05-17 02:23 UTC (History)
1 user (show)

Fixed In Version: rhn501h
Clone Of:
Environment:
Last Closed: 2007-05-17 02:23:04 UTC
Embargoed:


Attachments (Terms of Use)

Description Justin Sherrill 2007-04-19 19:30:24 UTC
All accounts that I have tried associated the rhn-support-* account give an
internal server error when trying to  access the system's page in that account.  


Example Login:  rhn-support-jsherril
Oracle Customer/Party Number: 	673991
Oracle Account Number: 	540155

Comment 1 Bret McMillan 2007-04-24 16:20:51 UTC
Moving to -must, assigning to ggainey.

Comment 2 Grant Gainey 2007-04-24 17:27:17 UTC
I can't repeat this in either WEBDEV or WEBQA.  It's possible that one of the
5.0.1 bugfixes has hit whatever is tripping us here - but it's hard to tell.

Could you please attempt to recreate the problem against WEBQA?  Use this URL to
log in:

https://rhn.webqa.redhat.com

with rhn-noc, password "redhat".

If you -can- recreate, please enter as close to the exact time as possible, the
org-id involved, and which system you were looking at (assuming you were going
to a specific system).

If you -cannot- recreate, then there's a decent chance we've already fixed
whatever is causing this in prod, and it'll be fixed as soon as 5.0.1 goes into
production (which will likely be next week).

Thanks!


Comment 3 Justin Sherrill 2007-04-24 17:37:54 UTC
So it doesn't look like this is reproducable on webQA, so I guess it will be
fixed when 5.0.1 is released!

Comment 4 Grant Gainey 2007-04-24 18:36:08 UTC
OK - I'll mark this as ON_QA, and we'll keep an eye on it as we move to STAGE
and PROD.

Test Plan:

See Comment#2.  If we can force an ISE in these circumstances, note time and
return to FAILS_QA.

Comment 5 wes hayutin 2007-04-25 18:14:40 UTC
verified

Comment 6 wes hayutin 2007-05-09 14:20:17 UTC
release pending

Comment 7 Brandon Perkins 2007-05-17 02:23:04 UTC
Closed for RHN 501 Hosted.


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