Red Hat Bugzilla – Bug 237167
rhn-support login gives internal server error on System's page
Last modified: 2007-05-16 22:23:04 EDT
All accounts that I have tried associated the rhn-support-* account give an internal server error when trying to access the system's page in that account. Example Login: rhn-support-jsherril Oracle Customer/Party Number: 673991 Oracle Account Number: 540155
Moving to -must, assigning to ggainey.
I can't repeat this in either WEBDEV or WEBQA. It's possible that one of the 5.0.1 bugfixes has hit whatever is tripping us here - but it's hard to tell. Could you please attempt to recreate the problem against WEBQA? Use this URL to log in: https://rhn.webqa.redhat.com with rhn-noc, password "redhat". If you -can- recreate, please enter as close to the exact time as possible, the org-id involved, and which system you were looking at (assuming you were going to a specific system). If you -cannot- recreate, then there's a decent chance we've already fixed whatever is causing this in prod, and it'll be fixed as soon as 5.0.1 goes into production (which will likely be next week). Thanks!
So it doesn't look like this is reproducable on webQA, so I guess it will be fixed when 5.0.1 is released!
OK - I'll mark this as ON_QA, and we'll keep an eye on it as we move to STAGE and PROD. Test Plan: See Comment#2. If we can force an ISE in these circumstances, note time and return to FAILS_QA.
verified
release pending
Closed for RHN 501 Hosted.