Bug 237167 – rhn-support login gives internal server error on System's page

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Bug 237167 - rhn-support login gives internal server error on System's page

Summary:	rhn-support login gives internal server error on System's page

Status:	CLOSED CURRENTRELEASE

Aliases:	None

Product:	Red Hat Network
Classification:	Red Hat
Component:	RHN/Web Site (Show other bugs)
Sub Component:
Version:	rhn500
Hardware:	All Linux

Priority	medium Severity medium
Target Milestone:	---
Target Release:	---
Assigned To:	Grant Gainey
QA Contact:	wes hayutin
Docs Contact:

URL:
Whiteboard:
Keywords:

Depends On:
Blocks:	229277
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Reported:	2007-04-19 15:30 EDT by Justin Sherrill
Modified:	2007-05-16 22:23 EDT (History)
CC List:	1 user (show)

See Also:
Fixed In Version:	rhn501h
Doc Type:	Bug Fix
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2007-05-16 22:23:04 EDT
Type:	---
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

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Description Justin Sherrill 2007-04-19 15:30:24 EDT

All accounts that I have tried associated the rhn-support-* account give an
internal server error when trying to  access the system's page in that account.  


Example Login:  rhn-support-jsherril
Oracle Customer/Party Number: 	673991
Oracle Account Number: 	540155

Comment 1 Bret McMillan 2007-04-24 12:20:51 EDT

Moving to -must, assigning to ggainey.

Comment 2 Grant Gainey 2007-04-24 13:27:17 EDT

I can't repeat this in either WEBDEV or WEBQA.  It's possible that one of the
5.0.1 bugfixes has hit whatever is tripping us here - but it's hard to tell.

Could you please attempt to recreate the problem against WEBQA?  Use this URL to
log in:

https://rhn.webqa.redhat.com

with rhn-noc, password "redhat".

If you -can- recreate, please enter as close to the exact time as possible, the
org-id involved, and which system you were looking at (assuming you were going
to a specific system).

If you -cannot- recreate, then there's a decent chance we've already fixed
whatever is causing this in prod, and it'll be fixed as soon as 5.0.1 goes into
production (which will likely be next week).

Thanks!

Comment 3 Justin Sherrill 2007-04-24 13:37:54 EDT

So it doesn't look like this is reproducable on webQA, so I guess it will be
fixed when 5.0.1 is released!

Comment 4 Grant Gainey 2007-04-24 14:36:08 EDT

OK - I'll mark this as ON_QA, and we'll keep an eye on it as we move to STAGE
and PROD.

Test Plan:

See Comment#2.  If we can force an ISE in these circumstances, note time and
return to FAILS_QA.

Comment 5 wes hayutin 2007-04-25 14:14:40 EDT

verified

Comment 6 wes hayutin 2007-05-09 10:20:17 EDT

release pending

Comment 7 Brandon Perkins 2007-05-16 22:23:04 EDT

Closed for RHN 501 Hosted.

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