Bug 237214 - stats|graphical reports fail due to missing perl modules
Summary: stats|graphical reports fail due to missing perl modules
Status: CLOSED NEXTRELEASE
Alias: None
Product: Fedora
Classification: Fedora
Component: otrs   
(Show other bugs)
Version: 6
Hardware: All
OS: Linux
medium
medium
Target Milestone: ---
Assignee: Mike McGrath
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Keywords:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2007-04-20 05:02 UTC by David Timms
Modified: 2007-11-30 22:12 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Environment:
Last Closed: 2007-04-20 13:34:42 UTC
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
CRM:
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)
diff -u patch to require perl-GDGraph (909 bytes, patch)
2007-04-20 05:06 UTC, David Timms
no flags Details | Diff

Description David Timms 2007-04-20 05:02:40 UTC
Description of problem:
Trying the agent|stats|graphs fail with:
  Module 'GD::Graph' not found!

Version-Release number of selected component (if applicable):
otrs-2.1.5-1.fc6

How reproducible:
Yes. on a minimal installation.

Steps to Reproduce:
1. yum install otrs
2. set it up
3. http://otrs/otrs/index.pl
4. stats
5. 10002 New Tickets
6. start
  
Actual results:
 Error: Module 'GD::Graph' not found!

Comment: 	
Bug Report: 	
Traceback: 	ERROR: OTRS-CGI-21 Perl: 5.8.8 OS: linux Time: Fri Apr 20 10:57:33 2007

Message: Module 'GD::Graph' not found!

Traceback (9308):
   Module: Kernel::System::Stats::GenerateGraph (v1.14.2.1) Line: 1171
   Module: Kernel::Modules::AgentStats::Run (v1.22) Line: 2063
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 671
   Module:
ModPerl::ROOT::ModPerl::Registry::var_www_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

Expected results:
pretty graph showing how we've saved our users.

Additional info:
Solution: yum install perl-GDGraph.
this pulls in:
  perl-GD 
  perl-GDTextUtils

Tested:
rpmbuild -ba otrs.spec
rpm -e perl-GDGraph perl-GDTextUtils perl-GD
rpm -Uvh otrs-....rpm
stats graphs work.

Comment 1 David Timms 2007-04-20 05:06:49 UTC
Created attachment 153085 [details]
diff -u patch to require perl-GDGraph

/\ patched spec tested above /\

Comment 2 Mike McGrath 2007-04-20 13:34:42 UTC
Built, should be on the mirrors soon.

Comment 3 Ralf Corsepius 2007-04-20 15:27:47 UTC
The patch is very questionable:

Module: Kernel::System::Stats::GenerateGraph (v1.14.2.1) Line: 1171ff
read:

    foreach my $Module ('GD', 'GD::Graph', $GDBackend) {
        if (!$Self->{MainObject}->Require($Module)) {
            return $Self->{LayoutObject}->FatalError();
        }

I.e. At run-time, the package searches for perl(GD) and/or perl(GD::Graph) on
perl's default module search path and not for the package perl-GDGraph.

=> the rpm-correctly way would be to 
Requires: perl(GD) perl(GD::Graph)

and not to "Requires: perl-GDGraph"

perl(...) is the rpm-notation referring to the perl-module. perl-... is the rpm
notation to refer to the package. The difference between both become apparent
when perl modules move between packages (rather unlikely in this case).



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